We have recently returned from the Vincci Aleysa after a short stay over Bank Holiday weekend in May.
We were at the Hotel to attend my partners Sisters Wedding. On arrival we were immediately impressed by the layout and design of the Hotel, the reception has an intimate, minimalist feel to it and we were greeted by a smiling receptionist who took our bags and directed us to the veranda to enjoy a coffee whilst we waited on our rooms to be cleaned. The Bride had been assured the rooms would be ready by noon or 1pm, it was now 12.30pm but we were not bothered by this as the veranda was stunning and we wanted to take in the beautiful surroundings of the Hotel.
What did perplex us was the fact that mine and my partners room was ready at approx. 1.30pm though the Mother of the Bride had to wait until 4.20pm to access her room. On its own this was not a big problem as we were enjoying the Pool in the meantime, what was unacceptable was the fact that the staff did not communicate the delay or apologise for it. We simply got the response "it will be 30 minutes, we have two cleaners in the room" . 2 hours later still not in the room we had to go and ask yet again and were again told "it wont be long". Another hour later still no one to come and let us know the progress so we had to yet again go back to reception to complain about the delay. I understand sometimes delays happen but simple communication, keeping us informed was expected. The lack of which made the wait frustrating. Bad start to the stay. Only other gripe would be the slow service from the waiter by the pool on arrival, I ordered 4 bottles of beer, this took 20 minutes to get to us, plus another hour waiting for my change. Only a little niggle though in such a small hotel with such high standards, this is not to be expected. This is where the problems end!
The room was simply amazing. The biggest bed I have ever seen, plenty of space in the room, beautiful décor and high grade furniture. Room immaculately clean, high five to the housekeeping staff, they do a great job! The bathroom was out of this world. A roll top bath, double vanity basin and what can only be described as quite possibly the biggest shower in the world, IMMENSE!! The amenities in the bathroom were also excellent with a fresh flower a nice touch.
On return to the room in the evening it had been turned down with a little note from the Manager and the following days weather forecast on the bed, along with a little box with chocolates inside, it really is the little things that count.
The Wedding took place the next day. Just wonderful. The staff did a great job. Everything went to plan and seemed effortless. Canapés and cocktails on the veranda followed by a beautiful meal in the restaurant and an evening reception in the down stairs event suite.
If you are looking for a Wedding venue, then you would be simply MAD not to come here. Stunning venue, great service from the events team in a wonderful intimate venue.
In a resort smothered in high rise Hotels which are more like bed factories than Hotels the Vincci really does stand out.
Very minor gripes aside and forgotten about this Hotel simply has it. Beautiful Hotel, stunning rooms, excellent Wedding. It gave me so many reasons not to want to come home!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.