After reading the mixed reviews we approached Hotel Hydros rather reluctantly with two young kids in tow. The receptionist was fantastic and after being unhappy with a 1 bedroom apartment we got upgraded to a 2 bed which really suited us & kids. The customer service was good when requested and the staff were customer focused however I don't know if it was a poor command of English or an inability to go that extra mile. The breakfasts were poor, the choice was limited and for Spain the quality of the fruit was awfull. If we asked for omelettes we got them but were never offered them. If we asked for tea & coffee we got just that however they twigged on this morning and left a coffee plunger & pot of tea. Milk must be precious in Spain also. The pool and all areas were great. The kids had a great time and everything else was great. All in all a great holiday but this could be a great 5 * Hotel if they were customer focused and got their breakfasts right.
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- Also Known As:
- Holiday Hydros Hotel Benalmadena
- Holiday Hydros Benalmadena, Costa Del Sol, Spain