We stayed at hotel Polynesia in Benalmadena between 24th May and 4th June. We booked through Thomson, If you book through First choice you stay at the Holiday World Hotel next door which is an older Hotel and the rooms aren't as nice, so I would advise booking with Thomson and not first choice.
I will try and describe it fairly giving you our experience of the good and bad points which I think may help you before you book, I am not one to moan about everything but I would have liked to have known a few things before we went.
In our party was 4 adults and 2 children, first thing people comment on is the hill you have to go up and down to get to the beach club, don't worry about this it takes 5 minutes to walk or there is a regular free shuttle bus but we mainly walked as it was quicker.
The Hotel itself looks stunning inside, the decour is amazing and the rooms are absolutely faultless with seperate living and bedroom areas, also there is a fridge and full kitchen facilities, but as some people have mentioned before yes the beds are extremely hard !
There is so much food to choose from and even if you are a fussy eater I'm sure you will always find something to eat, but do not have very high expectations as the food at best is only luke warm and the cook to order chefs can't cook, on certain evenings they cook to order pork, chicken, beef etc but everytime mine was still raw inside despite me waiting longer telling them I wanted it well done.
Also at breakfast the fried eggs and omoletes where not cooked either, I cut into my omolete and it just had raw eggs in the middle.
I personally think the problem in the dining area was due to being under staffed they had 1 person doing too many things on the cooking side, also there wasn't enough waiters which led to tables being left dirty for long periods of time.
One tip when you go in the restaraunt you will be asked what you want to drink, order double because you don't get asked again during your meal although you can just go to the bar and fetch it yourself.
If you go to the beach club during the day you have to book the restaraunt down there the day before in order to eat at lunchtime, make sure you do this early as it gets booked up and that is the only place to get your all inclusive food at the beach club, and this was the best food we had all holiday.
The beach club is o.k but I must admit we were expecting a bit more of a water park and slides, although there are plenty of pools there are only 2 slides and you have to pay for the rings to use on the slides at a price of 6 euros a day, and too be honest they are pretty poor, we only rented them the once and most people seemed to not bother using the slides. This dissapointed us a bit that we had to pay for the rings when we thought we were all inclusinve, the other thing that you have to pay for is the use of the spa which I think is 5 euros for 30 minutes.
One other point about the pool areas is the sunbeds don't adjust they are just flat beds, not had such poor beds in a 4 star hotel before.
The bar at night also didn't seem to have enough staff working and there was sometimes long queues to get served, the amusement area was great for the kids although they kept running out of change and a lot of the machines didn't work meaning we lost our money.
We did go to the speciality restaraunts the Polynesian one was lovely and the food was great, we did book the Wok one but didn't stay when we found out the chef cooked your food in front of you, we didn't want to risk it due to not having one cooked properly in the other restaraunt.
The entertainment was very poor while we was there, it was different shows being acted out in Spanish with someone intepreting, it really was cringworthy when most people was english.
One of the children in our party went to the Kids club and loved it and the staff in there was brilliant.
Please don't think I am moaning I am just highliting the things we were dissapointed with, we still had a cracking holiday and none of these points spoilt it for us, If I had known the water park only consisted of 2 slides of which you had to pay for, we may of booked somewhere else.
I just think that the Hotel could really be top notch, the place itself is absolutely amazing it just seems that the small details have been overlooked, such as better sunbeds and more staff, although the majority of the staff they do have working are all great.
Just one final point, we booked through Thomson and the reps where brilliant, we had a small problem with our taxi transfer but they sorted it out brilliantly and also the trips we did to Gibraltar and Marbella where excellent.
The taxi transfer from the airport cost us £36 return and it is well worth it to get straight to the hotel it takes about 20 minutes but I have heard some people taking 2 hours on the bus by the time it has dropped other people off a other hotels first.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.