On our arrival 6 th June 2013 as a family of four (with our two children aged 4 1/2 and 5 months) we found the check- in at the hotel to be good, but we were unable to book the safe and pay a deposit for the towels, we were told to come back later because other people were checking in behind us, but it was only one more family, I think the receptionist wanted her coffee break.
The entrance into the hotel is lovely and we stayed on the 5th floor which was really quiet - but hard work when you have a buggy because you have to navigate the lifts which are tiny once you put a buggy inside. The reception is on level 0, the restaurants on level -1, and the shop, pools, games room, bar and outside theatre on level -2.
My main problem with the hotel is that the layout doesn't suit a young family, and nothing flows between the different areas within the hotel. The jacuzzi and small kids pool is not near the main pool , so if you have two children of different ages then both parents might be split up to keep an eye on each child ( not an ideal situation). The two play areas are tiny and one is part of the kids club area so it is closed off for the children in the kids club in the day and re- opens for everyone in the night.
The entertainment around the pool during the day is average and well below the standard of other hotels we've been to. The entertainment in the night is poor and if you are outside watching it then wear insect repellant and order lots of drinks at once ( maximum of 5) - you will probably be waiting 5 - 10 minutes for a drink when the show is on.
The pool area is nice with plenty of sun beds and they have two lifeguards at all times up to 6 in the evening. The pool bar is good and the snack area at the side of the pool is what you would come to expect from an all inclusive hotel. The toilets around the pool areas are regularly cleaned but one toilet had no soap dispenser for our entire holiday and only had a few small bars of soap for a few days and some had no toilet paper - which quite frankly isn't good enough for a 4 star hotel. Also the shop is really poor and is more of a gift shop , if you need essential things then you might be lucky - but if not catch the bus at the bottom and head two stops towards benelmadena and you will find a kick save , loads of British goods in there.
The main restaurant area and table settings are lovely and the staff in the restaurant are excellent. We always enjoyed our meals every night and there were plenty of fish and meat dishes. The food is really good if you are prepared to try different dishes.
The room we stayed in was lovely and spotlessly clean with an adequate kitchen area, lovely bathroom with shower, bath, two sinks and plenty of clean towels and hair dyer. The bedroom and beds were great - but the pull out bed was adequate. Our daughter slept in the hotel provided travel cot which had a really comfy mattress for her and she slept fine all holiday.
The location is awful and in between fuengirola and benelmadena, there is nothing near to this hotel and everything is a bus ride away. The hotel bus only takes you to the bottom of the hill which is about 5-10 minutes walk otherwise. This is where you get off for the beach club which is overrated and is a real hassle if you have really young children - beware if you want food at the beach club restaurant you must book it in advance.
Overall it was a good holiday and no- one was ill , and I had a discount when I booked this hotel
late. If I had paid full price then I would have been a little disappointed. I will not be coming back to this hotel even though our holiday was good. You had the feeling here that they were giving you all inclusive but didn't want you to have too much!
There are much better holidays for the same money , don't be fooled by the hotels four stars. I have given it a four star rating because of what I paid for the holiday, if I had paid top whack then it would have had a three star rating
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- Also Known As:
- Holiday Polynesia Benalmadena, Costa Del Sol, Spain
- Holiday Polynesia Hotel Benalmadena