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“Great hotel but avoid the first floor!” 4 of 5 stars
Review of Belambra Clubs - Neige et Ciel

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Belambra Clubs - Neige et Ciel
2.5 of 5 Condominium   |   Centre station | Saint-Martin-de-Belleville, 73440 Les Menuires, France   |  
Hotel amenities
Scotland
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Great hotel but avoid the first floor!”
4 of 5 stars Reviewed February 16, 2013

This was our 3rd time at this hotel and stayed here for one week at the end of January. Check in was smooth and fortunately our room was ready but others who travelled on the Crystal coach with us had to wait a few hours for their room to be made up.
This time we were allocated a room on the 1st floor. our immediate reaction was 'great, no lift hassles in the morning'. If you have a room on one of the higher floors as we have had on previous visits, there can be a bit of waiting time for the lifts at busy periods. Being on the first floor however we can easily walk down to reception/dining area/boot room in no time.
The room itself was (as expected) very small but had a double bed and looked freshly decorated. We also had a balcony which was nice for a change but being on the first floor it looked on to reception. It was nice though to stand outside at times and get the fresh air if the room became too stuffy. We did have a side view over to La Masse which was lovely.
However... I would never again accept a first floor room in this hotel - FAR TOO NOISY. We were sandwiched between two family rooms, so obviously we had noisy mornings, but thankfully quiet evenings.The main gripe however was due to being above the tiled floors in reception. It took us a couple of days to figure out what all the noise was at around 6am or so - we thought it was guests arriving/leaving with their wheeled luggage, but no, it was the cleaning lady with her trolley - every morning, back and forth, up and down the ramps to the lifts.In fairness to the hotel, we didn't complain or request a room change but just put up with it as we lived in hope it wouldn't continue through the holiday (it did). If we do return to this hotel in future I'll be emailing the rep and the hotel to ask for a room at least on 3rd floor upwards. Apart from lack of sleep and having to get to bed earlier than we would have liked... it was still a great holiday and enjoyed the hotel, the food and also the eclectic mix of guests. Our main concern is the skiing and this hotel is located in a fantastic resort in the 3 valleys, the best skiing area in the world with pisteurs that work through the night to ensure the pistes are in the best condition possible no matter the snow conditions.
We would definitely return to this hotel again, just not to a first floor room.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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158 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Kneesall, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 20, 2013

Stayed in January 2013 as part of a group of 50. The rooms were not ready when we arrived at 2pm, we were told to come back at 5pm to gain access to our room. The room was very small and very basic. The radiator was situated behind a wooden panel that was behind the fridge and 3rd bed, so could not be used to dry off ski clothing. The hooks for ski coats and jackets were in the corridor between the bedroom and bathroom and they were constantly getting knocked of as you walked to the bathroom. The bathroom was very small with no bath. We were on the 14th floor and the toilet/shower waste from the rooms directly above us passed down our bathroom so we were constantly getting woken up by the noise.

The hotel staff spoke little English but were as helpful as could be. The dining room was a massive cafeteria - we could not get tables together for our group until the 3rd day when the restaurant staff sectioned off an area for our use. There was a large choice of buffet food every evening, with something to suit everyone, however tt wasn't always as hot a could be expected and once a selection had been emptied it was quite slow to be refilled. The free wine was great however you had to buy a coffee in the bar after your meal was over.

The ski in/ski out is a little misleading as the ski out involved poleing for 100 metres. Once the ski in route was located this meant we could get back to the bootroom door. The ski rental staff were helpful and polite, the lockers for ski's/boots are unheated and it got very busy at times.

The ski school was excellent. Our instructor Clement was French and in a group of 6 (2 English) spoke mostly in English but when in French he translated of us. We took full use of our 3 valleys pass and we travelled through all the valleys.

I would definitely visit Les Menuires again, however not this hotel.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Thomas Cook

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 12, 2013

This is a large hotel---high rise with a quirky layout. However we found the staff very friendly and helpful. The Hotel is well positioned in Les Menuires and is Ski in, with a short 25m walk to ski out. This is a family hotel---yes there are children in the resturant but this didn't spoil our stay in any way. The resturant and superb food---caters for every taste---was a highlight of our stay.There is a bar on site plus some entertainment---however no noise filtered to the accomodation. Ski equipment can be hired from the basement ski room---staff friendly but cheaper equipment deals can be found a short distance away---we booked ours online from SkiSet. Rooms are small but quite acceptable for skiing---most of the time you should be out on the slopes. Cleanliness is very good---rooms were cleaned every day as are public areas. Loads of piping hot water available---even at prime times after a day on the slopes. We found it very quiet in the evening----non of the noisy, rowdy experience we have had elsewhere. There are lots of public areas for siting/ chatting etc though our one dissappointment was the public WiFi---we found access to the net was poor/ non existant----other connections are available but not free.
A real highlight of this hotel is the food---we are mainly vegetarian/ fish eaters but found no difficulty in finding lots of appealing food. The choce was fantastic and we found the dining experience very agreeable.
In the past we have self catered or, over the last 15 years or so mainly used catered chalets or Apart Hotels. Our stay at this hotel was one of our most enjoyable--- a great family hotel but not perhaps so good for the 18/30 's.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemence_de_Belambra, Responsable relations clients at Belambra Clubs - Neige et Ciel, responded to this review, January 16, 2013
Hello,

Thank you for your review. It was a pleasure to read you. We will be delighted to greet you anew at Belambra.
See you soon

Sincerely
Clémence - Belambra Clubs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 12, 2012

Excellent welcome at this family friendly hotel. Mostly French families with young children. The location is excellent with easy ski in but a 50m walk to ski out. Ski rental can be organised at the hotel reception and equipment picked up in the locker room area in the basement which is a real bonus.

The room was very small but adequate for our stay. We opted for the ‘Privelige’ room which had great views over the resort. The bed however was the hardest and probably the worst I've ever experienced, far too short for me and I'm only 5'10''! Lots of hot water but unfortunately a very small shower.

Wi-Fi was available in the reception area but the signal was very poor and you had to reconnect every 30 minutes. This was very annoying and really open access Wi-Fi should be a priority for this hotel.

The food was excellent and varied. Something to suit everyone and plenty of it! The restaurant was however noisy as would be expected in a family friendly hotel!
The staff were fantastic, always friendly and helpful and this made for a very pleasant atmosphere.

All in all Les Menuires is a great family resort with a wonderful selection of ski areas and Hotel Niege et Ciel is an excellent option. We'll most likely be back!

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
85 reviews 85 reviews
21 hotel reviews
Reviews in 42 cities Reviews in 42 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 3, 2012 via mobile

We stayed at this hotel having booked a Thomson ski holiday from the UK. The Crystal Thomson transfer was slow and the staff were only interested in selling ski passes and ski rental packages. On the way back to the airport no information was provided by the tour reps, OK for us as we had been to Geneva charter terminal before. The Hotel is very busy, it is popular with French families and as a result is noisy even in your bedrooms you can hear children crying, singing in the bath etc. This didn't stop us getting a good night's sleep as the hotel was reasonably quiet after 10 at night. The room was very small and we moved the third bed which we did't need to give us some room around the twin beds which you could just manage to walk round. The shower room was basic, but adequate and not the cleanest I have experienced. The bar area is a good place have an end of day drink and pick up the free wifi. The dining room is huge and busy at all times, children everywhere so we chose to have a late dinner when it was quieter, however the is a good selection of food at breakfast and dinner. We exchanged a dinner voucher for a lunch voucher on our last day as our pick up was not until the afternoon. Not much English spoken at this hotel so you need a little French to get things done at reception. The staff were generally helpful and we did not need to complain about anything. The ski room is very busy in the morning, again the ski techs were helpful and we had our our ski equipment with us which we had waxed when we were there. We took our ski boots to our room at night so that they would be dry in the morning as your room locker in the ski room has a lock and only has enough space for your skis. This is a club hotel to so you get what you pay for, it is well located and you can ski in and out if you get the right route back to the hotel at night. The shops and supermarket are nearby and these is a fridge in the room to store your own beer and soft drinks. We are confident skiers and know the 3 Valleys ski area well so we managed to ski the whole resort in a week with a few return trips to some favourite slopes.

Stayed February 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 14, 2012 via mobile

Firstly if you are not taking children with you I would not recommend staying here. We were one of the only groups without children. We were there on half board and could not relax in the restaurant as there were 100+ children screaming, crying, throwing food on the floor, running around. There was no adult section to sit in so you could not get away from it. Don't think that if you go in term time it will be different, we went in term time, everyone there had 2+ under 5s as this is the group this hotel caters too, they have all the crèche facilities etc.

Service was awful all the way through, on arrival at 5pm the cleaner was in our room. Reception staff didn't give us any info on check in e.g meal times, directions to our room, they also forgot to give us our restaurant tickets. Poor info may be due to the fact that the reception staff could not speak any English. This is a tower block and you may well wait 10 minutes for the lift.

Food is ok and there are adequate vegetarian options. Most days a pasta and pizza option, although some days these are meat. There is soup, salad and desserts - although the desserts are a bit weird; mostly unknown mousses or cream filled sponges.

Room is small, more like 2*, tv only in French.

Ski in if you get the right bit to ski down, not ski out though, about a 5 minute walk with skis/boots.

Would not recommend this hotel.

  • Stayed March 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 27, 2012

Stayed as part of a Crystal Ski holiday package. Rooms were tiny with barely any space to pass between the beds and the walls. The shower was only 60cm square and clearly not designed for someone who is six foot four. It had the feel of student halls of residence rather than a three star hotel. Hotel design was crazy with all lifts coming out at at half landing levels between floors so transferring luggage to and from the rooms was made difficult as you could not avoid stairs. Public areas were ok.

Dining room was chaos. Lots of families which meant there were many unsupervised young children carrying plates of food at waist height. There were unsurprisingly several near misses with kids not looking where they were going. Food was served buffet style with hot food generally kept in "Bain Marie” type pans and was often tepid. We never once saw anyone using thermometers to check whether the food temperature was at the right level. When the pans were nearly empty the standard practice was to tip the unused food remaining on top of the freshly presented food in new pans. From my party of four, three ended up with stomoch upsets.

All in all a hotel experience not to be repeated.

  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belambra Clubs - Neige et Ciel

Address: Centre station | Saint-Martin-de-Belleville, 73440 Les Menuires, France
Location: France > Rhone-Alpes > Savoie > Les Menuires
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #8 of 29 Specialty Lodging in Les Menuires
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Belambra Clubs - Neige et Ciel 2.5*
Number of rooms: 200
Official Description (provided by the hotel):
For your summer holidays in the mountains, Belambra offers accommodation with sweeping views. Accommodation at the heart of the resort so that you enjoy easy access to all the activities on offer. The "Neige et Ciel" Club, a mix of excitement, sensations and enjoyment. ... more   less 
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Also Known As:
Belambra Clubs - Neige Et Ciel Hotel Les Menuires

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