Having been on three Esprit skiing holidays (Kaprun, Selva val Gardena and St Anton), I had pretty much decided not to book another one, as so many elements of the holidays had been a big, and annoying disappointment. However, two friends of ours had been to La Plagne, to this, Esprit's Flagship hotel, and had told us it was great. So we were persuaded, and the three families headed off all together for a week's skiing on 7 April 2013.
We had a family suite, which was incredibly spacious, with two balconies which overlooked where the children gather each morning to wait for their instructor, so great for waving to the kids while you finish getting ready. The children had their own bathroom, a separate loo, and the room had a fridge (not needed, but nice to have) and a TV with a DVD player. Their bed was a sofa bed that was very bouncy - fine for a 9 and 5 year old but as an adult I wouldn't have wanted to sleep in it.
Our room was also spacious, with Austrian twins (or perhaps that should be French Twins?) and an additional single bed, with a lovely ensuite with bath and twin basins. The bath had a waterfal shower over it and water pressure was good, lovely, lovely shower. The beds were surprisingly comfortable - possibly the first time ever I have not had to ask for an additional duvet to try and make a plank like mattress more comfortable. Rooms are equipped with ample wardrobe space and an actually quite decent hairdrier (though I wished that I'd known this before I packed, bit of a waste of time bringing my own....). We also had a TV/DVD player and managed to get several English language programmes including BBC4! Bonus.
The rooms were immaculately maintained, there were bathrobes provided, and towels for the pool and spa area. No toiletries apart from a bar of soap, though this doesn't bother me one little bit as toiletries are usually a bit rubbish anyway.
The lounge area downstairs was good - spacious, with a nice, well equipped bar. Afternoon tea was served here too - I managed to resist it most days, but I have to say the cakes and biscuits were excellent and plentiful (and soup too).
The food was very good, there was only one night where I couldn't find a main course I liked the look of. I wouldn't bother with white fish as it was served twice and was dry and flavourless both times but everything else was lovely. Starters especially were great, and there were some cracking canapes served too. My one serious criticism involves the pre-dinner drinks. It is NOT a Kir Royale or a Bellini if it's served with still white wine (yuk, yuk yuk). I really think they would be better off to just offer a choice of red or white wine, which was adequate and there was plenty of it at dinner.
Breakfast was pretty much what you'd expect, a French type buffet with the addition of some hot food - porridge (not hot enough but well made), cooked breakfast (didn't have this but it looked ok) and crepes (excellent). One day I asked for a hard boiled egg, and was served a cold egg from the fridge. The next day I asked for a six minute egg, cooked through, and was served a very runny egg (I can't deal with runny yolk), so I stuck to porridge after that. Be aware that the restaurant cannot accommodate all the guests and their kids, so there is an overflow room for breakfast, or you have to wait. Waiting is better as the overflow room is not well staffed and there is a great lack of stuff - teaspoons, butter, bread, milk, water, juice, you name it, they didn't have it when we went. We made sure we were early for breakfast after that.
The childcare is excellent, the staff couldn't have been more helpful and my children really enjoyed the cocoa club, including the treasure hunt. I wished I'd known about the disco as I didn't bring the appropriate clothing (fortunately my friend had plenty and we were sorted!).
Overall, staff here were so superior to the other Esprit properties we've been to I can't believe it was the same company. Staff were well trained, knowledgeable and helpful, professional and didn't appear to be students on a gap year (which was what we experienced the other three holidays we've taken with Esprit).
Everyone loved the pool. I didn't make it into the steam room but I really loved sitting outside in the hot tub and watching the Gondola sailing overhead. Completely magical.
We had amazing snow and pretty good weather. There were no queues, no crowds, this felt like a mountain all to ourselves.
If you want a ski holiday that you can enjoy as well as your kids, then crack on, it's hard to fault. Just don't book when I want to go please!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.