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“Never trust their room description, and avoid their insurance!!!” 3 of 5 stars
Review of Pierre & Vacances Premium Residence Les Hauts Bois

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Pierre & Vacances Premium Residence Les Hauts Bois
4.0 of 5 Hotel   |   Domaine de la Plagne | Le Biolet, 73210 Macot-la-Plagne, France   |  
Hotel amenities
Ranked #5 of 34 hotels in Macot-la-Plagne
Budapest, Hungary
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
“Never trust their room description, and avoid their insurance!!!”
3 of 5 stars Reviewed February 15, 2013

We spend our ski holiday at this residence as always in the last 6 years, but now I am not sure to continue this tradition.

This was the first time that we go in a group of 6 adults (my parents, my brother and his girlfriend, my girlfiriend and me). In november we reserved a 3 bedroom appartment with bigger space and according to the official description for 6-8 person. (3 bedroom with 2-2 beds and sofabed for 2 in the livingroom, bunkbed possible for 1 bedroom). After reservation I call them that we are 6 adults we would like to avoid bunk beds, they said they will try it. Two day before our check in them call me, that we will have bunk beds, because all the appartment without bunkbeds is reserved.... interesting, but at least they called me. In this case we planned that that 2 of us will sleep in the sofa bed.
We arrived, check in was ok, we got the key very fast, then we surprised. There was 2 normal bedroom and 1 with bunkbeds (wich is incredible, that the room is enough big for 2 normal beds!!!!). The strange was the sofa bed because it was for 2, but not the same level for 1 on the sofa, and for 1 on the floor!
I ask the reception to resolve my problem, but they told me that there is full house so they can not help. So finally we took 2 matress to the bunkbeds bedroom, and 2 of us slept there on the floor all the week.
The other thing all the appartments has ski boxes, also we had one, but it was too small for our equipment, so just to see clear the skibox of 6-8 person apparment was small for 6 pair ski and 6 pairs of boots. So finally 2 of us needed to take the boots and the ski up to the apparment.

So we spend almost 2000 euro for accomodation one week and 2 of us slept all the week on the floor, and we need to take with us the skis and boots up!!!

So this 3 bedroom appartment is ok max for 4 adults and 4 little children!!!!

The other problem is with the insurance of pierre et vacances, we bought the sport and leisure pacage.

My mother had little accident on the slope her hand was injured and we were at doctor to do xray and some inspection. We spent for this 180 euro.

I called the insurance company to resolve this problem, they gave me an email wich is not working, so the only option was to send fax to them. Only fax in 2013!!!:)) Now we have case number, they now my email address, they got all the copies of the documentation, but still nothing happen and the only way that you can communicate with them is phone. So now I am thinking not to spend more time for this incurance case, because finally my roaming fee will be more then 180 euro:D:D.

So I recomend for everybody to avoid pierre vacances incurance, because now it seems it is for nothing. Maybe for local people is OK, but not for foreiners.

So finally I write some positivities too:
-sauna, swimmingpool, hammam
- bread service
- nice appartment interiour
-own garage (60/week)

Room Tip: Always divide the maximum persons per appartment, so if you rend an appartment for 4 people that is...
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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193 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2012

This place has some great features mentioned in other reviews. We stayed on 5th floor in a premium 3 bed apartment and were very disappointed with the bedrooms. One room had a window into the corridor - not very practical for ventilation at night or when out skiing. The other had no window at all or a door for that matter. It was curtained off from the rest of the apartment and technically we think this might make it an alcove rather than a bedroom. An otherwise perfect holiday was spoilt by a stuffy night's sleep for some in our party. We even tried leaving the balcony door wide open all night, but that did not help much either. Speak to reception before booking your apartment.

Room Tip: Check which floor the apartment is on and if the bedrooms have windows.
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  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2012

We rented an apartment which could accommodate 5 adults. It was small, but we are used to this as we have rented ski apartments for the last 20 years. The service at reception was very good. We got into our apartment as soon as we arrived, and it was a joy to have beds already made up, and with decent duvets rather than the blankets you get in some places. The building had a laverie (laundry) which was easily accessible, and the ski locker room gave enough space. There is direct access to the slope, a blue run but not the easiest of blues, so I don't know how a beginner would cope.

For us it was ideal. It was easy to get to the shops for our food, but most of the time was spent on the slopes, and we skiied the whole area, including some of Les Arcs, in the week. We would certainly recommend Les Hauts Bois.

Room Tip: Ideally you should avoid having to use the sofa bed(s) in the living room. This probably means gett...
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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England
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 14, 2012

Apartment 35B on the sixth floor sleeps six: two bedrooms, one ensuite shower room, separate bathroom and toilet, large living and kitchen area. The couch in the living area has a pull-out double bed. Large, south-facing (over the car park) balcony gets the sun from morning till about 3.30pm. Perfect for two adults and two children, but I wouldn't want to be in a party that had to make use of the pull-out bed.
Ski-in, ski-out from the ski room on level –2 is about as good as it gets. An earlier reviewer claimed it wasn't for beginners. I disagree. Once you pop your skis on there's a well-skied (read a bit icy) 30m track to the learner slope and on down to a chair that connects you to the top of the learner slope and a ski school meeting point. It doesn't get much easier than that.
The Hauts Bois apartments are located just below Aime 2000, which is a pro and a con depending on how you look at it. On the plus side, it's a quiet location, away from the noise of Aime 2000. But if you plan to do a spot of self-catering, you'll be wanting to stock up with provisions. The nearest Spar is in Aime 2000, and you have to take three lifts—that's elevators, not gondolas or chairlifts—to get there. So, on foot, it takes 10–15 minutes. It's not quite getting a pint of milk from the corner shop, but not far off it.
All in all, the friendly, young staff, the apartment, the location, and the views worked for this family.

Room Tip: Strange as it may sound, ask for a south-facing room overlooking the car park and away from the lift...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binfield, Berks
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 19, 2012

We have just spent half term with 3 adults and 2 children in a 3 bedroom apartment. We actually had more space than expected with a room with a bunked arrangement where the kids went. A double with ensuite shower and a room with two singles, although that room does not have much clothes space some shelves but not much more.

Plenty of room in the living space and eating areas and a good size additional bathroom with a shower over the bath.

Staff were friendly down on reception and we did try the eat in meal one night, it was certainly plenty of food for us and very nice.

One frustration at times is the lack of elevators in the place one small one serviced the B side, we were glad that we were on the 4th floor not any higher so could easily take the stairs even when carrying boots and things. Otherwise it could be a bit of a wait and a very tight squeeze to get into the small lift.

Be prepared for the pool being a little cold, though the saunas and steam rooms were fine.

A couple of things

Ski in and out worked fine to get to Plagne Central out down and back up the Golf chairlift then left and down the hill. The slope by the apartments is also ideal as a learner went up and down many times with my daughter, not as busy as Plagne Central and a nice slope with some trickier areas if you want.

Take some bin bags with you as they only provide one.

The crisp function on the microwave is like a fast oven, ideal on a couple of nights for the kids to give them some quick things to eat.

The double room did face the ski slope the snow cannons and piste basher were a little noisy.

There is a Spar for buying food in Aime La Plagne best way to get there is the lift building outside the front of the apartments. Then straight over another lift and over again and a 3rd lift. That was a little chilly as going outside at the start of half term when it was well below -20!

Overall though once we worked out how to get around it was ideal for us and the children.

Room Tip: Great view from our room out towards Mont Blanc though a little noisy for the double room on the pis...
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea
Top Contributor
138 reviews 138 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed February 5, 2012

We had a three bed apartment for 3 single guys... The apartment was large and comfortable and you wouldnt wish for more. The apartment did take 6 but I think you would be a bit pushed for space unless some of the party were children. We used two bedrooms as they were large and used the other one for storage. Very well equipped and extremely warm. Was well impressed this being my first skiing holiday. For experienced skiers you could ski right into the building so that was an added bonus. Good swimming pool and spa area but missed a jacuzzi which would have been nice. Superb views from the balcony. Cant really fault the place, very handy for shops and restaurants.

Room Tip: If going again I would ask for one overlooking the car park as y ou got better views and more sun...
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  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 6, 2011

My husband and I were booked to stay at P&V Les Hauts Bois for 9 nights with my parents and brother. On arrival we were impressed - lovely plush reception and communal areas and friendly reception staff. However, once we got into the room, it all went downhill. We were staying in what is described as an eight person apartment. This was set over two floors - upstairs were three twin bedrooms and a bathroom. One of the bedrooms had a shower and sink off the room, behind a curtain.( We had to keep the curtain shut all the time as the drains were very smelly). The only storage were some hooks on the wall and shelves and above the bed. The second twin bedroom had no shower/sink and again just the hooks and shelves. The third bedroom had nothing in it except the twin beds and a window that looked out onto the main corridor. There was a cupboard in the landing though! The bathroom consisted of a WC, sink and bath with a shower attachment (but no shower curtain or screen). In all three rooms, if the beds were out together to make a double there was only just enough room to get round the edges of the bed.

Downstairs consisted of a tiny kitchenette that only had space for one person to use at a time, a dining table with a bench on one side and chairs on the other, and a 'sofa' that could be converted into two single beds. There was a sliding patio door that led out to a balcony that overlooked the piste. This had a great view. Downstairs also had a WC and coat cupboard.

On arrival the apartment was stiflingly hot and we had to sleep with all the windows and patio doors open. This meant however that everyone was woken up during the night, either by the piste bashers or people walking down the corridor outside - the floors are stone and it is very loud.

The apartment was really let down by the lack of living space and poor layout - there was nowhere comfy for anyone to sit - the 'sofa' was rock hard and could only fit three people on it at a squeeze. There was plenty of space for sofas but for whatever reason the hotel do not seem to think that they are needed - a shame as there are some lovely comfy sofas in reception that they could have used for inspiration. We considered trying to get them into our room but decided that we might struggle to get them in the lift!

The kitchenette was too small to allow cooking to be a joint effort and it lacked a proper oven (it only had a microwave with oven/grill settings). The only glasses provided were small brandy galsses and tiny tumblers. We ended up using a measuring jug as a drinking cup so you could get more than a mouthful.

The hotel did have positives though - being able to order fresh bread everyday was good and the swimming pool, sauna and steam rooms were a fantastic facility to have. The hotel aso has free WIFI - although it did not work for the first 3 days of our stay.

It is such a shame that the layout and furnishing of the apartment let this hotel down quite so badly. In fact it was so bad we left several days early.

All in all, we won't be back

  • Stayed March 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Premium Residence Les Hauts Bois, responded to this review, May 26, 2011
Many thanks for taking the time to leave us a review of your stay in Les Hauts Bois. We are pleased to hear you found our staff friendly on check in, and enjoyed the facilities including the swimming pool, sauna and reception, and the fresh bread every morning. We regret to hear the negative parts of your stay with us. Firstly we apologise that cleanliness of the apartment was not up to our usual high standards. We are also sorry that you were disappointed with the furnishings and size of your apartment. Our website and brochures outline room dimension, sizes, furnishings and equipment available. We do encourage that larger groups to be generous with the size of rooms they book to ensure they have enough space to be comfortable. We also encourage customers who are unhappy with their rooms to speak to our staff in the resort to ensure that problems can be rectified as soon as possible. In regards to the noise level, we do have a "no noise after 10pm" policy at our residences but regret that disturbances can still be caused by exterior noise. We have logged your review and passed your feedback on to head office and our management teams. We are committed to improving all aspects of our service and accommodation so we thank you for your feedback.
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Additional Information about Pierre & Vacances Premium Residence Les Hauts Bois

Address: Domaine de la Plagne | Le Biolet, 73210 Macot-la-Plagne, France
Location: France > Rhone-Alpes > Savoie > Macot-la-Plagne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Macot-la-Plagne
#4 Family Hotel in Macot-la-Plagne
#5 Ski-In / Ski-Out Hotel in Macot-la-Plagne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pierre & Vacances Premium Residence Les Hauts Bois 4*
Official Description (provided by the hotel):
In the heart oh the domaine ParadiskiDoorstep skiingA residence offering relaxation areas and ‘Deep Nature Spa' by Algotherm services ... more   less 
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Also Known As:
Pierre & Vacances Premium Residence Les Hauts Bois Hotel Macot-La-Plagne
Pierre And Vacances Premium Residence Les Hauts Bois

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