Package Booked though Thompson, Actually looked after by Crystal
Just 5 of us dropped off at Apartment @ 16:00
Took over an hour to queue & check in - freezing cold. Large reception area upstairs was full of people - Just 1 staff member & Manageress to check in 40+ other guests.
We were accused of arriving 2hrs to early! (We were actually delayed 1hr at Chambery, whilst the luggage backlog was sorted)
Not given the room we'd booked.
It was so small, that with sofa-bed out it actually blocks the doubleroom door from opening out (recommend a sliding door here!) - Anyone inside wouldn't be able to get out at night if nature called (no joke, should have taken a photo)
No Water or Blankets - reception wouldn't believe us, despite repeatedly telling them for 4 hours. Went for food @ 19:00 - hoping it would be sorted when we returned.
Reception finishes at 21:00. Still no water, but at least we'd been given blankets! Told by reception\manageress to use toilets in one of the restaurants!!!
Technician arrived just after 21:00, unable to resolve water. Returned with tools - still unable to resolve & then disappeared - not to be seen again.
Crystal Rep got room changed - different lay out. Had water, blankets and twin room that was accessible @ 23:00 (7hrs after we arrived)
Shouldn't have taken the Rep to sort - Hotel should have done this!!!..." Sybil!"
Mould in twin room & Bathroom wall - How can this be acceptable? (see pics)
Window vent broken, Freezing cold air in bedroom - had to gaffer tape it up the following night.
Ski to & out of door,
Shop (Spar) & 2x Skiset hire part of both complexes.
Public toilets & info centre next to Spar.
Ski lifts : a quick shush down the slope (La Bergerie lift)
Top marks to Crystal - Our rep spoke fluent French!!!. We certainly got value from him - from this check-in shambles and then a fractured shoulder on the penultimate day.
Our group = 1x Couple (Borders), 1x single guy (Skier), 1x Single guy (Border) & 1x single Gal (Border).
Paid under £400 each , following week (half term) would have been £700+
The Ski area itself was superb, great conditions
As a proficient & experienced skier the runs were consistent & flowing- very enjoyable.
The day trip over to Les Arc needs an early start.
We were self-catering, if you aren't - there are only seemed to be two restaurants in the complex - You'd probably need to go to La Plagne Centre or Village to eat with any sort of variation.
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- Also Known As:
- Odalys Residence Le Cervin Hotel Macot-La-Plagne