I read the reviews and expected the worst as ThompsonSki had forced us there as the apartment we had booked was overbooked. Decided to go with it as it was cheap. To be honest it was very basic but we weren't too disappointed. Then we realised that there was no kettle. There was only 100 litres of hot water (in a tank) per room for 5 people. We only had 3 peopl but still not enough water to shower unless we managed it really carefully, turning it off as we soaped etc. Then one night they turned all the water off in the building from 7-12 citing "maintenance work." Should the y not have done that out of season. Finally, they took a VISA card deposit in case the room wasn't cleaned (you have to do it yourself at the end). We left it immaculate, better than we received it and took photos. We filled out the inventory too at the start and handed it to the reception as requested. However, we had to leave for the coach at 6.50am and the desk opens at 7. They would not check our room the night before and so we had to "trust" them not to charge the deposit. There was nothing they could have charged us for. Returned home to find 80 Euros taken off my card. I am livid and trying to sort this out.
Basically, do not visit this place. The staff were friendly, unlike some reviews suggested, but it's not a hotel so you have very little need to interact with or want anything from them. When we asked about the water limit they laughed and said it takes 4 hours to refill, we will have to just wait.
The blankets smell musty and are not washed, although you get fresh sheets. The beds are hard. There is no kettle and the shower was mouldy when we arrived. The shower did not fit the holder on the wall and just fell out of it. I could go on....
I am sure Thompson overbook their better apartments and "reshuffle" people to this place as nobody would willingly stay here. I've traveled a lot, every kind of standard accommodation, even at the price this is NOT value for money.
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- Also Known As:
- Odalys Residence Le Cervin Hotel Macot-La-Plagne