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“Expected the worst, stay was ok, ripped us off at the end.” 1 of 5 stars
Review of Residence Le Cervin

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Residence Le Cervin
3.0 of 5 Hotel   |   La Plagne, 73210 Macot-la-Plagne, Aime, France   |  
Hotel amenities
Ranked #24 of 32 Hotels in Macot-la-Plagne
Southampton, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Expected the worst, stay was ok, ripped us off at the end.”
1 of 5 stars Reviewed January 20, 2012

I read the reviews and expected the worst as ThompsonSki had forced us there as the apartment we had booked was overbooked. Decided to go with it as it was cheap. To be honest it was very basic but we weren't too disappointed. Then we realised that there was no kettle. There was only 100 litres of hot water (in a tank) per room for 5 people. We only had 3 peopl but still not enough water to shower unless we managed it really carefully, turning it off as we soaped etc. Then one night they turned all the water off in the building from 7-12 citing "maintenance work." Should the y not have done that out of season. Finally, they took a VISA card deposit in case the room wasn't cleaned (you have to do it yourself at the end). We left it immaculate, better than we received it and took photos. We filled out the inventory too at the start and handed it to the reception as requested. However, we had to leave for the coach at 6.50am and the desk opens at 7. They would not check our room the night before and so we had to "trust" them not to charge the deposit. There was nothing they could have charged us for. Returned home to find 80 Euros taken off my card. I am livid and trying to sort this out.

Basically, do not visit this place. The staff were friendly, unlike some reviews suggested, but it's not a hotel so you have very little need to interact with or want anything from them. When we asked about the water limit they laughed and said it takes 4 hours to refill, we will have to just wait.

The blankets smell musty and are not washed, although you get fresh sheets. The beds are hard. There is no kettle and the shower was mouldy when we arrived. The shower did not fit the holder on the wall and just fell out of it. I could go on....

I am sure Thompson overbook their better apartments and "reshuffle" people to this place as nobody would willingly stay here. I've traveled a lot, every kind of standard accommodation, even at the price this is NOT value for money.

Room Tip: I can't think what would make this place better that you could do before you arrive. I epect mos...
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  • Stayed January 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 reviews from our community

Traveler rating
    6
    9
    13
    11
    19
See reviews for
23
11
Solo
0
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Top Contributor
77 reviews 77 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed June 27, 2011

The location of this residence is just fantastic. You are basically on the slopes and you can ski in and out. There is a large ski locker room in the basement, which arrives directly on the slopes. It is not heated though and the lighting is quite poor in there, so they leave the door open to the slopes in order to get some sunlight in.

I would say that overall the residence is very old and needs a complete refresh. Rooms are bad, and might even be considered dangerous with the electric panel sitting right next to your head on the bunk beds and making a humming sound all day & night ! At least ours was clean when we arrived, but I suppose that is more up to luck that your predecessor cleaned it well, as the staff is certainly not cleaning anything.

If you are accustomed to back packing and not afraid to be tight, I'd say go for it. Otherwise, I'd avoid this residence.

  • Stayed January 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 18, 2011

You get what you pay for. This hotel is 'shabby' and in a small village with nothing to do, but the price you pay reflects that. It is shabby, everything is out of date and old, the mattresses have holes in, the wall paper is ripped, and you have to hold the shower. More youth hostel than Apartment. But it's still cheap. Depends what you want, if the above things don't bother you, and you HAVE to eat in every night, and buy beers from the shop then it's fine. If you are wanting a nice place with nice furnishings, a receptiion that's open (when we arrived the reception was closed, our room door was open but no keys, so couldn't lock the door all night) pay more, and don't stay in Soleil. There is one restaurant, one pub, one pizza place and the shop. €7.50 per pint in the Pub, and the food everywhere in France is overpriced (except Scotty's). The nice thing about the 'hostel' is the ski in/ski out, straight down to the lift, then you can go anywhere in the resort. If you like things to do at night, stay in Plagne Centre, much more to see and do, and Scotty's is nice and cheap.
Would i stay in this 'apartment' again. No. Will it be full each season, yes, because it's cheap. If you want luxury, you have to pay for it. Max 1 star.

  • Stayed February 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Essex
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed February 4, 2011

Whilst this place is fabulous for ski in - ski out, that's about the only high point.
The staff are rude, the accommodation is filthy and run down and the facilities in the room are extremely basic and unclean.
You are required to clean the room before you vacate (to leave it the condition you found it!) and whilst we did this and left it cleaner than when we arrived, Le Cervin subsequently charged a €50 room clean charge. No idea what for.
It's interesting to see all English travellers have rated this poorly, yet the French were more than happy. Say no more!!!!!

  • Stayed March 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
1 review
1 of 5 stars Reviewed April 13, 2010

At the Beginning of your stay you get a form to fill in to see if everthing is in good state.
We found partically no problems except for 1 cupboard door that didn't close that well. they said it was okay.

The room was okay. for the cheap price we got we didn't spend much time during the day so we only were there to prepare diner and eat our breakfast. the area brought us straight to the ski-course so our week couldn't get any better.

At the end of our trip we couldn't leave until the room was checked. we were up early to vacuum and clean the all the rooms and the kitchen of our studio. Only 1 of us went in as we assumed it was a done deal. As we were waiting for his return another group of hotel visitors had problems with cleaning their room. it was taking upto 20 min. but our friend has not returned yet. as the other group was from the same region as we were I went in for a look. turns out our friend was cleaning the whole studio again. including the cupboards, from teaspoons to the windows. one thing we had to pay was a used plank we used to cut Tomatoes and Paprika on. we all know how those juices can leave stains. we cleaned it in the Washing machine but it came out as pink as Teletubbie.

Damn it was a perfect skiing trip left with a disgruntled mood in the 8 hours drive home.

  • Stayed April 2009, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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UK
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 6, 2010

The check / crib sheet provided on arrival simply was not big enough to fill in all the defects in the appartment, dents, scrapes, staines, scratches and chips everywhere. it would have taken a couple of hours to record it all properly.

The appartment was filthy upon arrival, with the dust thick enough to form matting on the carpet around the furniture.

Most of the furniture looked to have been recovered from the local tip, the varnish was almost completely worn away from the dining table.

The mattresses were as thin as camping matts but no where near as comfortable and the bed frames were so flimsy it was like sleeping on a water bed. the sofa bed in the lounge was the same construction and thus just as uncomfortable to sleep on or sit on.

The bunk bed was six feet from the ground with an utterly useless ladder for access.

wiring hanging out the light fittings six inches form the bunk bed pillow.

The standard of maintenance was dreadfull.

The only two good points were the location and leaving.

This was our first Odalys residence and we will not use then again.

  • Stayed March 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 2, 2009

the place was so dirty,filthy,the toilet seat was yellow,the blankets and pillow dirty.
i wodnt let my cat stay there.....at the end we had to stay with our friends at a different hotel...with no refound...

  • Stayed March 2009, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Le Cervin

Address: La Plagne, 73210 Macot-la-Plagne, Aime, France
Location: France > Rhone-Alpes > Savoie > Aime > Macot-la-Plagne
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Wheelchair access
Hotel Style:
#13 Ski-In / Ski-Out Hotel in Macot-la-Plagne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Le Cervin 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Odalys Residence Le Cervin Hotel Macot-La-Plagne

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