Airport and Transfer
Our flight was moved half was moved after booking, we booked with Thomson to fly into Grenoble. A couple weeks before the holiday we received a letter saying our flights were now changed to fly with Titan into Chambery which I was relatively angry at because we had specified that we didn’t want to fly into Chambery after reading so many bad reviews and I had never heard of titan airways before. Anyway, we stuck with it. Titan airways were very good, professional and a very smooth enjoyable flight. They aren’t wrong when they say Chambery is a small airport but it wasn’t as bad as reviews made out. Took around an hour to get our baggage as there is 1 belt for all flights but it wasn’t that bad.
Transfer wasn’t very enjoyable, we were told by the crystal rep it would take 1 ½ hour - 2 hour max, it took 3 hours and it wasn’t the most comfy of coaches.
After reading reviews on here i was a bit worried about my choice in hotel. But I can honestly say anyone who rates this hotel to be dirty and to arrive with low expectations must have arrived here expecting to be showered with diamonds upon walking in the door. I don’t know what I was worried about. The hotel was very clean, I was worried about the bed being quite snug as im used to a large bed at home but it was lovely, big and extremely comfortable, I slept well every night. I didn’t notice anything unclean, the shower was powerful and again clean, only thing was that the shower temperature was a bit temperamental but not drastically. There are no tea and coffee making in the room but we bought a cheap travel kettle and some 2 in 1 coffee sachets for £10 and that was perfect. There is quite a large window sill which worked perfect as a fridge which was really good so our window sill was full of water and chocolate!
There were a few English channels on the TV, Such as BBC 1 and BBC 2, then some news channels but that was enough and there were some good programs on.
Hotel staff were varied, some were overly nice and helpful, some looked and spoke to you like you were thick.
Overall in the room couldn’t really ask for much more! As I have seen on previous reviews, the hairdryer wasn’t fantastic, it does get quite hot to hold but its fine if you hold it nearer the top, But that is such a minor thing really.
Another thing I was quite worried about was the food, many reviews said that there wasn’t much variety. I can honestly say that ive never looked forward to dinner more every night! It was delicious.
I don’t think you can go expecting to get what the standard English buffet would be. The cold buffet largely consisted of cold meats, salad, a HUGE cheeseboard and breads (although the bread was always hard and stale like but I think that’s normal in france). Hot food was different every night, my hot meals varied from lasagne, different fishes, pasta, chicken, vegetables and potatoes. They also had pies, pizza and quiches.
Desserts were different every night too but they always had an icecream bar open. Only thing I can say is that they seem to rip you off on basic things like diet coke in the restaurant, it was 3 euro 50 for a small glass which they didn’t even fill to the top, and it was from a big bottle they kept out the back.
Breakfast wasn’t that great, they had bacon and scrambled egg for hot food, then pastries, cereals and toast but the toaster broke on the 3rd day and they failed to get it fixed before we left! We
We usually went to breakfast at 9am and it closes at 10pm, so I don’t know wether the lack of plates, pastries and bread was due to that but we didn’t have 1 day when there was any. The staff seemed more interested in setting up for lunch or just having a chat.
My final point which unfortunately has to be a negative was the staff in the restaurant, they all seemed very unprofessional, just standing round on their phones and having a chat with each other when we wanted drinks which is a shame as the rest of the hotel staff were fantastic.
It was nice to have a drink here after skiing or after dinner, they had a good range of drinks. Staff varied. Some were really nice and others weren’t even interested in serving you.
There was a pool table in the bar which was nice too and they usually had some sort of evening entertainment. Prices weren’t great but were better than the restaurant.
I think this hotel was great, I will certainly be going back here! And to top it all, the location couldn’t be any better! It was fab. It was very busy when we were there but there were still ski lockers free so that’s another thing against the other reviews. Ski hire was also great and they were very helpful.
There were shops just a short walk from the hotel, lots of restaurants too for lunch which you can ski down to.
Crystal reps were very helpful! Couldnt have asked for much more.
I have attached some photos which i took myself after failing to find any photos of the buffet or bathrooms etc prior to my trip.
Overall It was an extremely enjoyable holiday and id defiantly recommend this.
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