We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Affordable, doorstep skiing chalet” 3 of 5 stars
Review of Chalets des Alpages

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Chalets des Alpages to your Saves list
Chalets des Alpages
2.0 of 5 Lodge   |   La Plagne Soleil, 73210 Macot-la-Plagne, France   |  
Hotel amenities
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Affordable, doorstep skiing chalet”
3 of 5 stars Reviewed March 13, 2013

We booked this chalet knowing that - being in France - it wouldn't be the most spacious location. And yes, it is pretty compact.
But with only 10 people per chalet it is very social and the open plan kitchen is a real hub.

We were really lucky as we had the lovely Zac as our host (with skifrance) who treated us to the best food we've had in a catered chalet ever. We expect to see him cooking up a storm in a restaurant in no time!

There are some mixed reviews on the site which might also stem from the fact that there are two different Chalet Alpages - one in La Plagne Village and one in La Plagne Soleil. The one in village is the older, bigger one. We stayed in Soleil.

Room Tip: There are some en-suite rooms in the chalet. The ground floor rooms are very quiet.
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

106 reviews from our community

Traveler rating
    20
    36
    17
    17
    16
See reviews for
40
11
2
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Kings Lynn
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2013

We booked really last minute and were a bit dubious after looking at some of the reviews on here. However we had an excellent week. Our Host Zac was superb, he was cheerful and friendly and his cooking is brilliant. The chalet is budget and there isn't a load of room to store stuff but frankly I went to ski not to sit around in the chalet. The bed was comfy and as I said before I cannot praise the food highly enough, I would mention particular favourites but I'd end up just listing what we had.
My advice is if you want a luxury chalet, book one but if you're happy with somewhere to sleep, wash and eat superb food then go here!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellingborough, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 13, 2013

The first thing to say is that the term “chalet” is to Chalet Alpages what “bijou family residence” is to a terraced maisonette on a sink council estate in Corby.  The place is supposed to accommodate 10.  Well it does, as long as you don’t mind having no wardrobe or chest of drawers and can make do with a tiny alcove with half-a-dozen hangers in it and nowhere to store your suitcase/ski/board bag.  And if somebody wants to get up from the meal table, virtually everybody else has to as well, because it is tucked away in an inaccessible corner of the lounge . . . which has a poorly-repaired cracked tile in the middle of the floor.  The pillows were a nightmare – almost literally – cheap, nasty, lumpy masses of foam rubber that were about as comfortable as a sack of East Anglian turnips. The linings of the sofa cushions were spilling out. Incidentally, the pictures of the interior of the chalet on the Ski France website are bogus and are not actually that chalet.
 
The electrics could be a case-study in how not to do it.  I saw at least two loose wall sockets and the electric heater in the downstairs bathroom was about ready to fall off the wall.  The main light circuit seemed to trip out every time the chalet host turned on more than two rings on the cooker, plunging the chalet into darkness.  Talking of wall sockets, in my room it was a job actually to get a plug into the single free one.
 
Avoiding flooding the downstairs bathroom was a feat in itself.  If the shower mixer tap was turned more than half way on, the shower tray overflowed and water covered the floor to diluvian effect.   And while I am not a civil engineer, there is what looks like a dangerous structural crack in the wall terrace between the Alpages and the “chalet” above.
 
The chalet host was a pleasant enough young man with fairly adequate basic cooking skills: the grilled confit duck was pretty good, as was the tartiflette, even if the latter was almost as lacking in cheese as a shop in a Monty Python sketch.  The “tiramisu” was very tasty, even though it lacked any hint of (a) coffee, (b) mascarpone, (c) cocoa; or (d) wine.  Afternoon cakes were very good.  The host did however wear the same filthy Ski France fleece and ski trousers the whole week. 
 
We ran out of ground coffee on the last day: this would have happened sooner but for the fact there was nowhere to plug in the coffee machine near the tea/coffee station, so it had to be plugged in near the cooker; which meant it was inconvenient to make coffee when the host was cooking.  We ran out of toilet paper in the downstairs bathroom on three occasions.  We ran out of bread.  There was no brown sauce.
 
It would have been a nice touch if the butter had been removed from its wrapper and put onto a dish or even a saucer; if the sugar had been put in a bowl rather than left in its bag; or if the bread had been placed in a basket or bowl that was fit for the purpose, rather than in two small cereal bowls; or if salt and pepper had been set out on the table for any of the meals; or if the chalet host had kept an eye on whether anything needed replacing so that guests did not constantly have to ask for more.  It would have been even better had mugs been set out either at the coffee station or even on the table for breakfast or afternoon tea.  And laying out a full nine plates for cake (i.e. one for each) rather than five, would have shown some awareness of the guests’ needs.
 
Dinner, which was supposed to be served at 19.30, did not appear much before 20.00 on most days; and it was rather a triumph of hope over experience to expect that the packed lunch the chalet host told us twice we would receive for the transfer back to the airport, would actually materialise.  Soup was served cold twice, which is fine if it is gazpacho or vichyssoise, but not if it is tomato and basil.
 
The balcony although small, was pleasant.  Or it would have been, had we been able to access it.  No attempt was made to clear any of the snow, albeit several inches deep, from it.  Furthermore, no real attempt was made to clear the snow from the entrance to the chalet or its surrounding staircase, with just a slippery narrow path being left to the front door.  Heavy snow is an excuse, not a reason, for failing to keep things clear: I have been going on chalet holidays for 25 years and had never seen less of an effort made to ensure the access was free from snow and ice.
 
For the convenience of the guests, I would have expected them to have been given a list of important phone numbers and contact information for the chalet and Ski France representatives; details of the local amenities, etc.  While the resort rep made a number of appearances over the course of the week, none of this sort of information was volunteered and we had to ask for her mobile number for use in emergencies.
 
There was no wifi in the chalet nor was there a DVD player.  While I accept it was a budget holiday, these things have been standard in even the cheapest chalets for the last few years. 
 
The resort rep sold me the wrong lift pass.  When I queried this with her, having had to pay a €36 upgrade to go to Les Arcs, she denied that she could possibly have got it wrong.  Such confidence is admirable however rather misplaced, given the large number of people on the transfer bus and the mild sexual harassment she was receiving from certain other guests at the time.  While this could be classed as a case of her word against mine, I know very well what I asked for and in any event I was not aware I was involved in a game of “let’s beat the client”.  A gesture of goodwill (which I suggested) would have been to offer to split the difference on the cost of the upgrade – however in the spirit of Ski France’s customer service ethic, she refused, after apparently referring the matter to her manager.
 
Overall, while I enjoyed my holiday, this was more down to the company in the chalet, the excellent snow conditions and the general camaraderie engendered by the shortcomings in the service and accommodation – stiff upper lip and all that.  This was undoubtedly the worst chalet experience I have ever had and I would not go away with Ski France again if they were the last tour company on Earth . . . file under “Ryanair” . . .

Room Tip: Find a different chalet
See more room tips
  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Londo
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 11, 2013

Ive been waiting a month for a reply to my compliant, read on..I had a booking for 4 girlfreinds for NYear, I was called 2 days before the trip with an alteration to a double & bunk bed, not happy with this we protested only to be told the day after it was back to the original booking and do not worry-on arrival we were put into the old chalet maid accomodation with the bunks, tiny & dirty, We were in effect lied to by Bookableski. I cant upload my 'dirty' pics but the Company have them. And to top it all,we paid £300 each than the couples upstairs ! I am used to basic ski accomodation but this was worst than my student days, 'no frills' is a vast understatement. If you were in accomodation above the rooms were a little more spacious & chalet was near piste. No central Apres to speak of, and the response from BOOKABLEski and SKIFRANCE has not happend after waiting over 35 days-I'm off to ABTA - please be very specific if you chance this - never again for me with Alpages or Bookable ski !

Room Tip: Make sure you specify chalet rooms upstairs
See more room tips
  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
5 of 5 stars Reviewed January 24, 2013

First time away for Christmas and wanted to be in the mountains with lots of snow. Booked the holiday through Ski France in a catered chalet. It was chalet 9 with Sophie as our host. Fantastic ski in ski out chalet and even managed a moonlit sledging evening with all guests having fun.Our host was very friendly and accommodating. One of the guests wiped out our power and Sophie was a real trooper in lighting the fire and placing candles around the chalet. This made the atmosphere even more Xmassy and in true british style we all laughed about it. Sophie still managed to cater to our every needs even if it did mean transporting our food overland to get to our plates!! Sophie's boss, Murray was an excellent support for Sophie and his guests. The chalet was clean and we had everything we needed. A fantastic memory of Xmas away and our whole experience with Ski France shall definately be repeated in the future.

Room Tip: If you go to Chalet 9 go to the top floor and get the double room on the right with the en-suite.
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 18, 2013

We have just returned from a week's ski holiday in La Plagne (5th - 12th Jan 2013) booked through Ski France. We stayed in Chalet Des Alpages. We have used Ski France before and they are usually okay. Our rep, Frankie was very knowledgeable, helpful, gave us all the information we required and could speak French beautifully. However, I think Ski France needs to have much more rigorous criteria in the selection of the Chalet hosts. Our chalet host, Harry, was covering for the actual chalet host, Luke, for the week while he was off on leave.

The meals were generally good and tasty, except there was no toast or fruit at breakfast which I found rather disappointing as they are good alternatives for someone who doesn't eat cereal or hot breakfasts. The portions were tiny which left some of us still hungry and asking for seconds. Sadly, we were also served out of date sausages at breakfast for two days in a row until somebody checked the meat left at the bottom of the fridge which was 6 days past eat-by date. Luckily nobody in our chalet fell ill (that we know of), mostly because we refused to eat the sausages. The afternoon cake was a real treat coming in from a long day on the mountain. However, more than once we were left without teabags, butter, sugar or coffee for our meals which was more than just annoying. This also occurred on Harry’s day off which left me having to go round the other chalets in the complex begging for sugar and teabags. We could've also done with a small soap in each bathroom instead of having to use our own shower gel!

The cleanliness of the chalet left much to be desired. The carpets, floor, sink, kitchen area and dining area were filthy. Some of the other chalet guests took it upon themselves to bleach and clean those areas and sweep because even after they complained about it, it still was not done. The dishwasher failed to wash the dishes properly so we kept having to ask the chalet host to reclean the dishes before we used them, or we just had to do it ourselves. Halfway through our stay, the dishwasher leaked all over the kitchen floor due to a blocked drain, but this was sorted out by the maintenance man the next day – and then amazingly, the dishwasher started washing perfectly! Fancy that.

The overall look of the chalet was slightly shabby, mainly because of the curtains half hanging off the railings and it wasn’t as clean as it should’ve been. There were still pine needles from the Christmas tree strewn all over the floor and the Christmas tree stashed on the balcony. The chalet apparently doesn’t have a hoover (!!) which meant that the pine needles kept getting stuck in people’s feet, socks and in their beds when they ventured off into their rooms. Our bathroom (shared facility) was not cleaned once during our stay. All the chalet guests also complained that we only got one towel for the whole week we were staying there. Surely it would not kill Ski France to provide a fresh towel or two halfway through the week?

The rooms at the bottom of the chalet were small but then again, we were not there to spend all day in the room so it didn’t bother us much. However, the sheet on our bed was too small for the bed so we would wake up with the sheet scrunched between us every morning. On the second day we asked the chalet host for another, larger sheet and he said he would get one for us – but nothing materialized the whole week we were there. All the guests complained about the pillows. They were small, lumpy and uncomfortable. We asked for additional pillows which were only given to us a couple of nights before we were due to leave. If I have any advice, it’s BRING YOUR OWN PILLOWS.

The advert for the chalet also boasts a warm log fire. We had to literally beg the chalet host to find us some wood so that we could make a fire. It was only on the second last night before we departed that we got the log fire that was advertised. And then I think we ran out of our quota of wood for the chalet so we never got another one before we left. The sitting area only had two couches – only enough for 4 people to SQUEEZE onto, so the unlucky 2 people who didn’t manage to bag a seat (there were 10 guests) had to get one of the dining room chairs or sit on the floor. See what I mean by ‘budget’?

Our chalet was located at the bottom of a really steep flight of stairs, not easy to lug bags up and down. Our host also didn’t bother shoveling the snow from the front door, so by day 3 this had turned to black ice and had everybody slipping and sliding down the path. My husband got the shovel and tried to cut through the ice but it had compacted far too much for this to make a dent. Surely this is something that should be done regularly to ensure the safety of guests?

Other than the gripes about the chalet service, we had a fantastic week at the resort. We shared the chalet with some lovely people and spent some of the days skiing with them as a group. It is always good coming back to the dinner table with group ski stories that you can all have a laugh or natter about.

The chalet is perfectly situated for a ski in / ski out onto a blue run which was great. The Le Bergerie lift is also only at the bottom of the slope, some 100m away from the chalet. Got the ski pass for the whole area including Les Arcs and we spent two days over there because conditions seemed better as Les Arcs gets more sun during the day. It’s a massive ski area so would not recommend buying the full pass if you’re not intermediate level or above. The discovery pass which allows one day in Les Arcs is a good one to pick otherwise. We had sun for most of the week which was beautiful and then had a huge dump of snow on the Thursday which left us with a fantastic powder day on Friday.

There are two ski hire shops close by, Ski 2000 just across the road and Skiset just across the piste near Monica’s bar (great for après ski). We also spent two nights of après at igloo igloo bar in Plagne Centre (which is very easy to get to from the chalet either by bus or telebus which is located just outside the chalet at the top of the stairs).

Thankfully, the fantastic ski conditions and the friendships we built far outweighed the disappointment we had in our chalet and the service provided by Ski France.

Room Tip: 1. Bring your own pillows otherwise don't expect to get much sleep 2. Bring your own teabags if...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2012

We have just rebooked to stay in the Chalet des Alpages again after such a great holiday last year. The accommodation was functional, clean, in good condition and in a perfect location. It was not top of the range luxury but then for the price we paid we did not expect that. The chalet was practically on the piste so it was just a short hop and we were off in the morning and we skiied practically to the door in the evening. A great chalet - perfect location!! Just hope the snow is as good next year!!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Chalets des Alpages? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chalets des Alpages

Address: La Plagne Soleil, 73210 Macot-la-Plagne, France
Location: France > Rhone-Alpes > Savoie > Macot-la-Plagne
Amenities:
Ski-In / Ski-Out
Hotel Style:
Ranked #6 of 40 Specialty Lodging in Macot-la-Plagne
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Chalets des Alpages 2*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Chalets des Alpages reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Eurogroup Chalets Des Alpages Hotel Macot-La-Plagne

Owners: What's your side of the story?

If you own or manage Chalets des Alpages, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.