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“'Budget' really does mean 'Budget'” 3 of 5 stars
Review of Chalets des Alpages

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Chalets des Alpages
2.0 of 5 Lodge   |   La Plagne Soleil, 73210 Macot-la-Plagne, France   |  
Hotel amenities
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“'Budget' really does mean 'Budget'”
3 of 5 stars Reviewed January 18, 2013

We have just returned from a week's ski holiday in La Plagne (5th - 12th Jan 2013) booked through Ski France. We stayed in Chalet Des Alpages. We have used Ski France before and they are usually okay. Our rep, Frankie was very knowledgeable, helpful, gave us all the information we required and could speak French beautifully. However, I think Ski France needs to have much more rigorous criteria in the selection of the Chalet hosts. Our chalet host, Harry, was covering for the actual chalet host, Luke, for the week while he was off on leave.

The meals were generally good and tasty, except there was no toast or fruit at breakfast which I found rather disappointing as they are good alternatives for someone who doesn't eat cereal or hot breakfasts. The portions were tiny which left some of us still hungry and asking for seconds. Sadly, we were also served out of date sausages at breakfast for two days in a row until somebody checked the meat left at the bottom of the fridge which was 6 days past eat-by date. Luckily nobody in our chalet fell ill (that we know of), mostly because we refused to eat the sausages. The afternoon cake was a real treat coming in from a long day on the mountain. However, more than once we were left without teabags, butter, sugar or coffee for our meals which was more than just annoying. This also occurred on Harry’s day off which left me having to go round the other chalets in the complex begging for sugar and teabags. We could've also done with a small soap in each bathroom instead of having to use our own shower gel!

The cleanliness of the chalet left much to be desired. The carpets, floor, sink, kitchen area and dining area were filthy. Some of the other chalet guests took it upon themselves to bleach and clean those areas and sweep because even after they complained about it, it still was not done. The dishwasher failed to wash the dishes properly so we kept having to ask the chalet host to reclean the dishes before we used them, or we just had to do it ourselves. Halfway through our stay, the dishwasher leaked all over the kitchen floor due to a blocked drain, but this was sorted out by the maintenance man the next day – and then amazingly, the dishwasher started washing perfectly! Fancy that.

The overall look of the chalet was slightly shabby, mainly because of the curtains half hanging off the railings and it wasn’t as clean as it should’ve been. There were still pine needles from the Christmas tree strewn all over the floor and the Christmas tree stashed on the balcony. The chalet apparently doesn’t have a hoover (!!) which meant that the pine needles kept getting stuck in people’s feet, socks and in their beds when they ventured off into their rooms. Our bathroom (shared facility) was not cleaned once during our stay. All the chalet guests also complained that we only got one towel for the whole week we were staying there. Surely it would not kill Ski France to provide a fresh towel or two halfway through the week?

The rooms at the bottom of the chalet were small but then again, we were not there to spend all day in the room so it didn’t bother us much. However, the sheet on our bed was too small for the bed so we would wake up with the sheet scrunched between us every morning. On the second day we asked the chalet host for another, larger sheet and he said he would get one for us – but nothing materialized the whole week we were there. All the guests complained about the pillows. They were small, lumpy and uncomfortable. We asked for additional pillows which were only given to us a couple of nights before we were due to leave. If I have any advice, it’s BRING YOUR OWN PILLOWS.

The advert for the chalet also boasts a warm log fire. We had to literally beg the chalet host to find us some wood so that we could make a fire. It was only on the second last night before we departed that we got the log fire that was advertised. And then I think we ran out of our quota of wood for the chalet so we never got another one before we left. The sitting area only had two couches – only enough for 4 people to SQUEEZE onto, so the unlucky 2 people who didn’t manage to bag a seat (there were 10 guests) had to get one of the dining room chairs or sit on the floor. See what I mean by ‘budget’?

Our chalet was located at the bottom of a really steep flight of stairs, not easy to lug bags up and down. Our host also didn’t bother shoveling the snow from the front door, so by day 3 this had turned to black ice and had everybody slipping and sliding down the path. My husband got the shovel and tried to cut through the ice but it had compacted far too much for this to make a dent. Surely this is something that should be done regularly to ensure the safety of guests?

Other than the gripes about the chalet service, we had a fantastic week at the resort. We shared the chalet with some lovely people and spent some of the days skiing with them as a group. It is always good coming back to the dinner table with group ski stories that you can all have a laugh or natter about.

The chalet is perfectly situated for a ski in / ski out onto a blue run which was great. The Le Bergerie lift is also only at the bottom of the slope, some 100m away from the chalet. Got the ski pass for the whole area including Les Arcs and we spent two days over there because conditions seemed better as Les Arcs gets more sun during the day. It’s a massive ski area so would not recommend buying the full pass if you’re not intermediate level or above. The discovery pass which allows one day in Les Arcs is a good one to pick otherwise. We had sun for most of the week which was beautiful and then had a huge dump of snow on the Thursday which left us with a fantastic powder day on Friday.

There are two ski hire shops close by, Ski 2000 just across the road and Skiset just across the piste near Monica’s bar (great for après ski). We also spent two nights of après at igloo igloo bar in Plagne Centre (which is very easy to get to from the chalet either by bus or telebus which is located just outside the chalet at the top of the stairs).

Thankfully, the fantastic ski conditions and the friendships we built far outweighed the disappointment we had in our chalet and the service provided by Ski France.

Room Tip: 1. Bring your own pillows otherwise don't expect to get much sleep 2. Bring your own teabags if...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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106 reviews from our community

Traveler rating
    20
    36
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40
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Berkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2012

We have just rebooked to stay in the Chalet des Alpages again after such a great holiday last year. The accommodation was functional, clean, in good condition and in a perfect location. It was not top of the range luxury but then for the price we paid we did not expect that. The chalet was practically on the piste so it was just a short hop and we were off in the morning and we skiied practically to the door in the evening. A great chalet - perfect location!! Just hope the snow is as good next year!!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2012

We have just got back from an amazing week in La Plagne (Soleil).

Couldnt believe our luck with the amount of snow that fell over the week! Even without the fresh snow, the amount and qualitly of the runs id fantastics. Can easily do a full week without going to the same place twice. The chalet is at the bottom of LOTS of stairs, not a fun walk but you can ski from between the chalets straight onto the piste which is great.

The chalet itself is what you might call cosy and a little drab but what more do you need when you are out on the slopes all day!? We had Mel as our chalet host and she was absolutely fab! So helpful, gave us tips on where to ski, where to eat and drink etc. She cooked us AMAZING 3 course dinners every evening, cold and cooked breakfasts and made us some lush cakes for afternoon tea! Couldnt have asked for a better host, or a better week skiing! Will definately be returnig.

Wouldnt mind a softer bed next time!?

Room Tip: Get one with an ensuite...we were lucky and had a shared bathroom to ourselves becasue there was an...
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England, United Kingdom
1 review
5 of 5 stars Reviewed April 11, 2012

Went on the last week on March and had an amazing time, the snow was starting to get sludgy and disappear by the end of the week but there was just enough for us. Big, big thanks to our host Mel who bravely looked after 6 lads from Wales. Tasty 3 course dinners every night after a long day of skiing is just what you need, and she showed us around town making sure we all had the best time possible. Good banter with the other hosts too Paula, Charmaine and Pete.

It's a big expensive eating out on the slopes for lunch at most places but there are a few cheaper ones so it's worth looking around, there's a supermarket next to the chalet so you can stock up on snack if need be. We always had a lovely cake waiting for us back at the chalet thanks to Mel.

Would definitely go back as it's a great resort with plenty of different and varied slopes to chose from, would definitely recommend at least one day over on Les Arcs. even if it's just to watch brave/stupid people attempting to cross the water slide on their skis. You should also head up to the top of the Glacier on La Plange for the amazing view, it's a bit tough for beginners skiing down from the top depending on your time of day, but it's worth it for the photos.

Amazing Skiing - Amazing Host - Amazing Holiday

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed April 4, 2012

Having been on 10 previous chalet trips I can honestely say this was the best yet. The reason for this was our host Mel. She cooked excellent meals that were always tasty and on time but more than that she actually socialized with us. On the second night she gave us a tour of the town and recommended the best bars and events that were on during the week. You could take the best part of the ten previous hosts I have experianced and put them into one human being and they still would not compere to Mel.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Wootton Bassett, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 27, 2012

We have just returned from a week in Plagne Soleil, staying in Chalet Alpages, booked through Ski France.

We were very fortunate with the weather and had a fabulous week's skiing and got on very well with the other chalet guests.

We were also incredibly lucky with our Chalet Host, Mel. She was extremely friendly, incredibly efficient, made brilliant meals and generally looked after us really well. So much so that we all would have happily taken her home if we could.

Sadly this contrasts with the other Ski France reps that we met who were fairly ineffective in getting things resolved (eg: one of the other guest's lost case). Also our flights on Monarch were delayed both ways (2+ hrs on outbound, 4+ hrs on return) and the Ski France airport transfer rep gave us no communication at all about the delay and did nothing to ensure that the Ski France guests were being looked after during this long wait.

The location of the chalet is good and we were able to ski in & out easily (within c.20m). Several bars and restaurants are nearby and there is a 'telebus' (small bubble lift) to get to La Plagne Centre. The chalet itself was small, very tired and poorly equipped, although I guess this might be reflected in the holiday price.

Although we had a good week and would consider returning here, we were not particularly impressed with the service from Ski France, apart from the excellent chalet host Mel.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 30, 2012

Chalet was very suitably located close to the Piste so access on/off the slope was very easy. It was clean and the main living area/kitchen was very comfortable with large couches and a real wood fire. Our host for the week Andrew Mowet(Drew) was brilliant and an incredible cook providing a continental breakfast in the mornings, and a different 3 course meal every evening. Every day the evening meal was full of taste and variety. He was also a dab hand at baking cakes and there would be one every day waiting fot us after a busy day boarding.
Plagne Village is quiet but only a short walk/cable away from Plagne centre.
Recommended.

Room Tip: One of the rooms upstairs on the top floor has an En-suite. The others do not.
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  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chalets des Alpages

Address: La Plagne Soleil, 73210 Macot-la-Plagne, France
Location: France > Rhone-Alpes > Savoie > Macot-la-Plagne
Amenities:
Ski-In / Ski-Out
Hotel Style:
Ranked #7 of 40 Specialty Lodging in Macot-la-Plagne
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Chalets des Alpages 2*
Reservation Options:
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Also Known As:
Eurogroup Chalets Des Alpages Hotel Macot-La-Plagne

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