My second stay at this extremely well located and appointed accommodation. Sadly a few points still let this hotel down, which could so easily be addressed:
1) The "welcome" on arrival was just dreadful. I've just driven halfway across Europe to come to your hotel and I do not want to be told that my room might not be ready until 10PM - how ridiculous is that when I am PAYING for it? Oh and by the way if you do tell me that please have the decency to apologize profusely not just shrug.
2) The pool is a wonderful area but is sadly used as an unmonitored creche by many families after skiing - it is always full of children running around, jumping, screaming, splashing, fighting, leaving sauna's open and steam rooms open. Please introduce an adults only time - just 6.30-8.00 PM would be absolutely fine and allow us to unwind in peace.
3) Boot rooms in Basil are absolutely disgusting- dirty, water all over and mouldy walls. Yes I understand that they're never going to be beautiful but it wouldn't take much to sort this out.
4) The fact that a lot of the apartments are only accessible from the main hotel by a single, crowded, in demand lift and then by walking up quite a few stairs before taking another single lift should be noted - nothing they can do about this but it does make moving in/out extraordinarily difficult at times.
I think I will pick somewhere else next time