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“Great location, good value for money.” 4 of 5 stars
Review of Residence LVH Vacances - Sun Valley

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Residence LVH Vacances - Sun Valley
4.0 of 5 Hotel   |   Plagne Soleil, 73210 Macot-la-Plagne, Aime, France   |  
Hotel amenities
Ranked #16 of 33 Hotels in Macot-la-Plagne
Essex
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
“Great location, good value for money.”
4 of 5 stars Reviewed March 20, 2011

Good Points:
-We booked the Sun Valley apartments via the travel company Ski Collection. I would recommend this company especially if travelling by the Euro Tunnel as they book you on a Flexi Pass which is excellent.
-We chose a 3 bedroom apartment for 6 people, all the bedrooms were a good size, 2 doubles and 1 twin. We also had a bathroom with a bath/shower and sink, separate toilet and an additional bathroom with shower, sink and toilet.
-There is plenty of free outdoor parking and indoor if you want to pay.
-You can easily ski in/out from the locker room even in the poor snow conditions that we experienced in March.
- The pool is a nice option to have, its small and can get crowded but you get what you pay for.
- Good pizza takeaway in the hotel Vancouver next door.
-Nice bar/pool tables in bar area.
- Can buy your ski pass at the reception.
- Can hire ski equipment at Intersport which is within the complex, suggest booking online prior to arriving for best prices.

Less good points:
- The lounge area is small and not enough space on the comfy chair for 6 people.
-The kitchen area is small and there is no oven.
-Reception staff are nice but don;t seem to remember things when you ask i.e forgot to order our bread, didn't; give us an extra key (we only had 1key for 6 people) when we asked twice, did not replace our hoover that was missing.
- There are extra costs: sheets, towels, TV remote, tax, end of stay cleaning. I suggest calling the apartments a week before you arrive to find out what rooms you have been allocated if you want to take your own bedding.

Overall we thought it was good value for money in an great ski area.

  • Stayed March 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serviceclientele, Responsable relations clients at Residence LVH Vacances - Sun Valley, responded to this review, March 22, 2011
Dear member of TripAdvisor,

We would like to thank you for your time and the comments about your stay in our residence.

Be ensured that your comments will be passed on to all teams concerned as it motivates us to do even better.

We are looking forward to welcoming you again in one of our residence.

Best regards,

Customers Relations Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
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    33
    11
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Lautrec, France
Top Contributor
141 reviews 141 reviews
42 hotel reviews
Reviews in 65 cities Reviews in 65 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed March 2, 2011

We stayed here mid Feb 2011 with a total of 6 adults and 2 teenagers.
The location close to a ski run is ideal 150 meters away.
A couple of decent restaurants and a good shop also there.
Underground Parking available (at a cost)
The apartment we had was quite good with most items, crockery, cutlery etc available, I do sort of object to paying for linen, towels, bath mats and a TV as I think these should be just in the price.
The organization of the place also would benefit from some streamlining as everything seemed to take an age to sort out.

Onec you are over all of this then you can have a great time and skiing in this area is very good.

  • Stayed February 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 22, 2011

We found the 5 bed appartment really spacious with everything needed, supplied. We did have to take our own inventory re cups plate and cuttlery etc. Found that a little off considering its classed as a 4 star. We also had to pay around £100 for sheets and towels!!! This is where they let themselves down. We were under the imppression this was a deposit which we found out was not the case.
When we mentioned this to staff they agreed the cost of towels and sheets was extortionate but could do nothing.

Pool was ok, very warm. Jakuzzi's never worked.

At the end of the week we also had to clean our appartment to hotel standard. Whilst we would have cleaned it to a degree anyway as a matter of course, we were'nt expecting to do their work for them.
It just felt that they were only after your money and to save them on cleaning, getting YOU to do all the work, i was surprised they didnt ask us to work on reception for the new transfers!!!

Overall, great appartment, 317, great views, pretty resort, good skiing and boarding, friendly people in resort, bring your own sheets and towels!!

The Croq Niege in Plagne Centre was reasonable with friendly staff.
Oxygene ski school was friendly and proffesional. Lift pass for begginers from Oxygene only gets you up the mountain from the Thursday onwards.
Monicas pub in Pagne Solleil was good.
Not loads of green runs for begginers but loads of blues once they get going.


Overall La Plagne is a really good place for famillies and begginers but we will stay in Plagne Centre next time to avoid taxis and expensive lunches out.

Have fun!

  • Stayed February 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
4 of 5 stars Reviewed February 20, 2011

We stayed with friends in a 5 bedroom apartment, the accommodation space was excellent and very comfortable and the kitchenette was well equipped. The resort, being fairly newly built, is of an overall high standard with a very warm and decent sized swimming pool which the children loved. I would have no hesitation in staying here again. Two things to consider though: firstly, it is a short drive to La Plagne Centre so if you are having ski lessons there and you don't have a car then getting to and fro is a bit of a hassle. Secondly, take your own bedsheets and towels as we paid close to £100 for the privelege of hiring these. When we rose this as an issue with the reception staff the response we received was one of shrugs and "not my problem". It also costs £35 a week to gain a remote control for the apartment TV. All in all very good accommodation but don't forget those bedsheets and towels! Oh, you also have to clean your own apartment at the end of your holiday!!??

  • Stayed February 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serviceclientele, Responsable relations clients at Residence LVH Vacances - Sun Valley, responded to this review, February 23, 2011
Dear member of TripAdvisor,

We would like to thank you for your time and the comments about your stay in our residence.

Be ensured that your comments will be passed on to all teams concerned as it motivates us to do even better.

We are looking forward to welcoming you again in one of our residence.

Best regards,

Customers Relations Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
3 of 5 stars Reviewed January 30, 2011

We paid £1148 for one week ski direct 15th January, me 34 the wife 21(yeah) the 3 kids 1, 4 and 13

on arrival I found we had to pay 50 euros for our bedding! lucky we were told to bring towels or we would of paid 100euros. Reception was a waste of space have not got a clue! the kids could of ran it better! next doors kettle missing and they said they dont really have kettles in France haha.

We went to our room and found it clean and a good size, the bedrooms were quiet small you could not get a cot in put it that way! but great really. The brother in law was in with us with his two 8 and 9 and we had a three bedroom apartment 107 excellent acceses to lift and stairs with ski in and ski out a bit tricky for first timers but ideal.

The Hotel bar was very good and the restraunt in the main hotel excellent also offering take away pizza aprox 9 euros each (homemade) the bar offered a pool table and Wii which was free and very modern and 5.60euros a pint which the average was about 5euros.

the resort La Plagne is mixture of small villages and the La Plagne centre is were the main resort is some good bars (igloo happy hour 3.50 a pint)

Some good skiing for intermidates and good for begineers a very good all round resort

The pool small but perfect after a days skiing, hot tubs a waste of time 3 only one semi working and cold crap!
sauna and steam room spot on!

Overal a good hotel if I was with the boys excellent!

Lawrence (Liverpool)

PS Scotts bar La Plagne centre

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 18, 2011

We arrived at Sun Valley around 9pm to find reception closed. Our Chrystal rep had already left with the bus so after going next door to the hotel they eventually found us some keys to our very small apartment. The apt had not been cleaned, the fridge was mouldy, dishwasher still full of pots and no bedding. The next morning not feeling the happiest the two English girls were sorry. Mmm doesnt help when you have two tired children in the party of seven and all paid full price only to find also that the pool had been emptied due to cleaning ( for a whole week ?) and the hot tubs didnt work. Oh and everytime next door flushed the toilet there waste backed up into our toilet.

On a more positive note the skiing was great and inter sport (in the complex) were very quick and helpful with decent equipment.

After speaking to a couple of families they all had different complaints and nothing ever really got sorted out. This place needs someone to take charge of it and manage it properly as no one seems to be in charge. It could be a great place to stay but someone please please take charge and get it sorted.

Thomson Holidays im very shocked you have this in your brochure never mind as a 4*.

  • Stayed January 2011, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serviceclientele, Responsable relations clients at Residence LVH Vacances - Sun Valley, responded to this review, January 20, 2011
Dear Member of TripAdvisor,

We would like to thank you for posting your comments on TripAdvisor.

We are always sorry to learn that the level of comfort and quality of service provided by the residence we manage did not entirely match your expectations.

Our team on site and our management have been informed of your comments. Please note that if you suffer any inconvenience during your stay, our staff at reception is dedicated and will offer its help in order to provide solutions.

We strongly regret to learn you were inconvenienced and hope we will have the pleasure of welcoming you again in our residence.

Best regards,

Customers Relations Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Englishman in Wales
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 13, 2010

Ignore the negative reviews. I found this place very comfortable, bedrooms are standard French sizes, plenty of storage. Good sitting area and kitchen/diner. Piste right outside. Only complaint TV volume set too low!! Some noise at night from drunk apres-skiers. Apartment was very clean and warm ( too warm for me!). Friendly staff. Did not look unfinished to me?? what are the others on about? Pool a bit cool perhaps but typical for France. Hotel bar very expensive, try happy hour in Tracey's bar , all draught beers half price between 5 and 7. Great skiing. One of our group had his board stolen when he left it on the communal balcony at the apartments , so be careful!
Overall recommended, good value and very comfortable.

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence LVH Vacances - Sun Valley

Address: Plagne Soleil, 73210 Macot-la-Plagne, Aime, France
Location: France > Rhone-Alpes > Savoie > Aime > Macot-la-Plagne
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Macot-la-Plagne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Residence LVH Vacances - Sun Valley 4*
Number of rooms: 65
Official Description (provided by the hotel):
The Sun Valley résidence is situated right on the Plagne Soleil pistes at an altitude of 2050m. You can ski to and from this recently constructed establishment to reach the Paradiski area (425 km of pistes).A bar-restaurant is shared with the Hotel Vancouver enabling you to take advantage of the half-board and full-board packages (please enquire). A ski hire shop is also to be found in the building and the shops are nearby. ... more   less 
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Also Known As:
Residence Lvh Vacances - Sun Valley Hotel Macot-La-Plagne

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