I have never written a review before but I feel that due to the amount of unfair bad reviews this hotel has received of late, I am compelled to write my opinion.
This hotel was very nice and comfortable, although rather basic compared to others we have stayed in. If you want more hotel for your money, go to Austria! If you want fantastic skiing, good food and a place to sleep, stay here.
The hotel check in system was ok. They advise that you cannot have your room until 5pm and allow you to store your luggage in the hotels conference room. We arrived at 2pm so used this as an opportunity to walk around and have a look, both in the hotel and Plagne Soleil too. Plagne Soleil is quite small but has a good choice of restaurants and a few ski shops. Plagne Centre is much bigger and is only a short walk down the road, or you can get the free shuttle bus. I did ask at 4pm if there was any chance we could have our room and once they had checked with housekeeping, we were allowed in, so it is worth just asking at reception if you can have your room a bit earlier.
The ski in/ski out was not as complicated as people have made out. If you actually take the time to read the signs, you won't have any issues. Access is through the underground car park at the basement of the hotel, which is the same floor as the ski lockers. You have your own private ski locker which is opened with your room key and the most secure locker system I have ever come across in a hotel. The hotel is right on the Dou du Praz piste, a gentle blue which takes you straight into Plagne Centre. Getting back can be quite trickier, especially if you are not a fan of button lifts. You need to take the Colossus button from Plagne Bellecote which is quite steep in parts, so for young children or beginners could prove quite a challenge!
The rooms are basic but are comfortable and of a decent size. We had a room on the 5th floor but the lift only takes you to the 4th floor so you have to take stairs to the top. That said, there are only 5 rooms on the 5th floor and is extremely quiet. We had a fantastic view down the valley. Rooms were cleaned daily and towels where changed if you left them on the floor, custom in most hotels these days! The only downside to the rooms where no tea and coffee making facilities and the windows could do with a touch of windowlene to get them clean. Other than that, the bathroom was a decent size, the water was always hot and the beds were comfy. Rooms were warm, even without the radiators turned on.
We could not fault the meals once, and for a 3* hotel they were superb. The service by the waiting staff was efficient, friendly and polite and we were always greeted with a warm welcome and food was served quickly. Usually the starter was a help yourself buffet with plenty of fresh salads, breads, meats, cheeses, pasta, shellfish and soup. Main course and dessert was set each evening and was well presented, however if something didn’t appeal, they were happy to offer you an alternative. I had steak as an alternative on only one occasion and it was delicious. Breakfast was good but if you are used to a full cooked breakfast, you are likely to be disappointed, however you are in France, not England so you should expect them to do things differently! You had a good selection of teas, coffee and fruit juice and meals consisted of a choice of cereals, fruit, yogurts, continental meats and cheeses, breads and pastries. There was a limited selection of hot food and this was mainly scrambled eggs, sautéed potatoes and bacon. There was still plenty to fill your boots with before a day on the slopes though.
The spa area was disappointing but we did use it twice and was ok to relax after a hard days skiing. The pool was extremely warm and the water was rather cloudy so you couldn’t do any proper swimming in it but it was the hot tubs which were the big let-down. Only 2 of the 3 were working and of those 2, the water wasn’t very warm. The water in the swimming pool was warmer. The spa area is also shared with residents from the adjoining Sun Valley apartments and gets very busy if you don’t get in early. We gave it a miss on the first day as we got there about 4.30 and it was packed. Between 3 and 4 seemed to be the best time.
Overall, this is a very good hotel in the heart of a fantastic ski resort which would suit people of all abilities. The whole ski area lift pass is definitely worth paying for and gives you the opportunity to ski over in Les Arcs too. I would certainly recommend this hotel as a place to stay in an amazing resort and I would stay here again.
Room 504 on the top floor has a great view down the valley
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.