Just days back from this chalet. As ever really enjoyed skiing in Avoriaz but really can't recommend staying at this chalet for the following reasons. Its tiny and whilst it may sleep 10 people it does not in any way shape or form comfortably seat 10 people. It has 2, three person sofas which will seat that number of adults. There is a tub chair and the remaining chairs are rock hard tiny wooden chairs that don't even have a cushion. At the dining table you end up squashed in due to little or no room, so ensure you only eat alongside small hobbits!
There is a god awful faecal like smell coming from something in the basement where you will find one of the bedrooms. I complained about the smell - nothing changed. I did read a review previously but assumed it wouldn't be that bad - I was very wrong.
Cleanliness of communal areas - not great. Quality of bread/croissant - not great...actually a little odd. Cereals that were left in large bowls with cling film to cover, meaning that everything bar the muesli was chewy, rather than crisp.
Remember there is no television, and the wifi worked sporadically. Having read the terms and conditions Ski Total are not responsible for the wifi, it's the owners responsibility - whoever he/she is.
Absence of a boot warmer so boots didn't dry out after a day of skiing.
The ski host was new, 18yrs old and wasn't able to answer a lot of our questions. No idea about lift times or happy hours. No extra piste maps lying around the chalet. On the last day given the awful weather conditions at most english airports and cancelled flights the host asked my partner if our flights were ok or would we be delayed...really!? No instructions to work the cooker on the host day off.
I asked for guest service report to detail my complaints and was told I could have a guest feedback form but not till the next day because there were none, I saw them above the fridge...as it was, it made no difference.
I would say if you want space, comfort and good quality facilities think long and hard about staying here, however if you are willing to compromise all for the location then book away. Seriously though the basement smells so bad it made me heave!
Please please don't stay in the basement it stinks!!! Most other rooms are acceptable. Good show...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are disappointed that, though the skiing in Avoriaz itself was enjoyable, this reviewer was not entirely satisfied with their accommodation in the Chalet Les Lauzes. Our brochure description of the chalet is accompanied by photographs of the dining table and part of the lounge area. There is no TV advertised, nor do we state that the ski and boot-room has any heated facilities, though WiFi is offered and our staff have reported no issues since a new router was installed.
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Our resort staff are trained extensively pre-season in all aspects of their role, so it is disheartening that the reviewer has expressed concerns over the housekeeping in the chalet and aspects of the catering. These points have been referred to the resort management team for review with the staff accordingly. The chalet host is not always the best-placed person to ask questions pertaining to the wider resort or travel arrangements – the resort representative, however, is able to answer such questions and does carry a stock of piste maps for guests. One point that should be mentioned is that, no, guidance is not given to guests relating to operation of the cooking facilities on the staff day off, since this is not permitted, though our staff will of course recommend local restaurants or offer advice on local takeaway options should guests wish.
Reports indicate that there was an odour present in the chalet for a short time, the source of which has since been discovered and our staff have taken steps to ensure that this is addressed and that no further such issues arise.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.