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Chalet du Moulin 6

La Bastide Clairence
Rental Home – 
1 Bedroom, 1 Bathroom, Sleeps 2

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Date | Rating
  • English first
  • Any
English first
Dinas Powys, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 13, 2014 for a stay in July 2013
people found this review helpful

On arrival, our chalet looked lovely, the pool looked inviting and what a beautiful part of the country.
It soon became apparent however that the chalet lacked attention to detail.
We could not put our clothes away due to all the dirt on the shelves in the wardrobe which looked like insect droppings.
The dining table was so wobbly that we could not use it for its purpose and also had droppings on it falling from the roof overhead.
The TV that I had paid extra for did not work as a TV and the DVD did not work either.
There was 'out of date' vinegarette and salad dressings in the fridge.
The excessive use of extension leads were rather worrying especially as they were covered in dust and debris.
We had heard insects on or in the roof cavity during the night but was not prepared for a mouse falling onto our pillow on the 4th night.
All in all we were not very impressed. What a shame that they had not put in a greater effort with chalet number 5. It just needed some good basic cleanliness, a patch up on the roof and to get the TV working as advertised before our arrival. It actually looked as if it had just been left since last summer and then rented to us. In fact the cobwebs and sell by dates on the dressings suggested just that
The owners were informed of our comments when we left 3 days early and said they would compensate us, as yet after several e-mails and 6 months later we are yet to hear from them!

Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 5, 2014
Firstly, this couple stated in Chalet 5, not Chalet 6. They did not come to see us until they were actually driving off! When they first arrived, they told us they would be leaving earlier than planned to start heading back to the UK – they left one day early, not three days. Our niece had chatted with them during the week whilst cleaning the pool and they had mentioned no problems whatsoever. After welcoming our guests, the last thing I say to them is that we are just in the house below if they need anything. If we are not told of any issue until the guest is departing, we are unable to do anything about it to make their stay more comfortable. The wardrobe was NOT full of dirt – we found that the ceiling had an ants’ nest in it (they were chewing through the ceiling and hence bits of wood were in the wardrobe) and we duly got in a specialist treatment company. The roof and ceiling have now been replaced. The table has been replaced, we immediately checked the LCD screen and DVD player which worked perfectly, despite there being instructions on how to work them in the chalet, they could simply have asked us to show them. We make it quite clear in our ads and rental contract that this is an LCD screen for guests to watch DVDs on, there are no TV channels. I have never come across any guest wanting to book a peaceful chalet in the French countryside and wanting UK TV channels! Chalet 5 costs a little extra because of the screen/DVD player and also it has a washing machine unlike the others. Our chalets are thoroughly cleaned each Saturday. If these people had let us know of the issues during their stay, we would have done everything possible to rectify the situation. We have to put this into context – of our 6 chalets combined, we rented 80 weeks last year and this was the only complaint we received. Fortunately, we have some lovely comments from guests in our guest books and have guests who return each year.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Cathy K
Speaks English
Listed since : Jan 2013
Response Rate: 35 %
Response Time: Within two days
Calendar Updated: 171 days ago
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