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“Return Visit” 3 of 5 stars
Review of Palm Beach International Hotel

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Palm Beach International Hotel
3.0 of 5 Hotel   |   Jl. Pantai Banjar Segara No. 1, Tuban, Bali, Indonesia   |  
Hotel amenities
Ranked #16 of 21 Hotels in Tuban
Auckland Region, New Zealand
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Return Visit”
3 of 5 stars Reviewed August 28, 2013

Our 2 nd visit 2 yrs on. We like this hotel the main reason being the location, close to the airport and a nice walking distance from the heart of Kuta, approx 20 minutes. Also close if you surf and want to catch the boats to the reefs new the airport 2 mins walk from the hotel entrance.
We also enjoy the grounds lots of trees and and all the rooms look to the gardens and the pool which is all kept very tidy and clean by Ketuk the pool man/ gardener .
We also acknowledge that this hotel needs to have some money injected into it. Things are pretty tired, wifi although advertised in the deluxe rooms did not work, I could only get WiFi in the reception area.
We also had problems with dogs barking every night in the Gang that runs behind Deluxe rooms.
Not the fault of the hotel but still very annoying.
The staff are all very nice, and were helpful if we needed anything.
As I mentioned we like the location and would stay again.

Room Tip: Do not have high expectations this is 3 star. But had most things we enjoy when staying in. This lev...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nur p, Manajer at Palm Beach International Hotel, responded to this review, February 14, 2014
The price we offer is reasonable, wifi conection now been upgraded , Next visit you can use high speed wifi at all hotel area
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24 reviews from our community

Traveler rating
    2
    5
    9
    3
    5
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5
9
2
1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Jakarta, Jakarta Raya, Indonesia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 24, 2012

I came here with my family and colleague on September 2012. The hotel is located around Kuta, so it is easy to go around nice places from the hotel. Across the street you can find Jerman beach, and a little further to Kuta beach.
The receptionist and the room services are friendly. I got room on ground floor which has queen size bed. The main bed is comfort but the extra bed has a little noise. The cleanliness is good, the room service change the towel and bed cover daily. The hotel also provides air conditioner, hot water, television, and minibar.
There is a swimming pool beside the main restaurant which open starts 7 am.
I didn't know the budget, because this was handled by the committee.But it is surely good value hotel from my calculation.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nur p, Manager at Palm Beach International Hotel, responded to this review, March 26, 2014
Happy to know that you been enjoy your stay with us, hope to see you again at palm Beach hotel.
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Southampton, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 12, 2012

If you want somewhere a bit quieter and be closer to the beach then this is a good bet. There has been some maintenance done on this place. They have a massage/spa area next to the pool which was great to try.

My room was very similar to the 'standard room' photo and was cleaned every day. They are still doing some maintenance but it was not intrusive.

I asked the staff if anyone could get me a young coconut to drink and they did knock one down for me that was great. I gave them 5000 - as they were small coconuts and the supermarket price would have been nearly double that.

It is 2 mins walk to the beach - where the water was like a bath (temperature wise) and not crowded.
Internet was in the reception area but not much air conditioning there.

My room had better air conditioning than reception.

Room Tip: Ask for 107 if you can. that was my room. I asked for non smoking and to be on ground floor. Some th...
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  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nur p, Manager at Palm Beach International Hotel, responded to this review, March 27, 2014
Thank been enjoyed your stay with us. More massage room now available, Internet connection also been upgraded used fiber optic and can be access at all hotel area. Not only closed by the beach, now new Shopping mall also close by , only 50 meter from the hotel. Hope you will visit to Bali again and chose Palm Beach Hotel as your second home.
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Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 3, 2012

This hotel is terrible. This is the WORST hotel i even stayed in my life, some african countries MOTEL is even better than here.
Reception/ Lobby area is so not presentable. Not even have aircond, just FANS there with lots mosquitos.
WIFI is provided to certain area, you need to upgrade your room to get to have your room located within WIFI area coverage.
Staff here is not helpful enough, as my room bathroom light bulb is totally not functioning. From the morning i feedback to the staff, till midnight when i get into my room, no one came to fix it yet.
There is no SPA, Massage, etc services as well.

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nur p, Manajer at Palm Beach International Hotel, responded to this review, February 14, 2014
We are resort hotel with Balinese atmosphere, All publick area like loby, restautrant set up as open air. Wifi now can access at all area because we already upgrade the wifi conection with new system. our locatyion close from shopping mall, beach, water bom and realy at tourist area. When the occupancy high, so may guest stay of course the situasin bit busy, should you need to stay at quite atmosphere choose to stay during low season. January untill April is low season for Hotel in Bali. Hope we can serve you again during that season
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Eindhoven, The Netherlands
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 12, 2012

The place needs some good renovation. It looks alright on the pictures but you don't see that they tried to cover lacking maintenance by some paint.

We've spend our vacation during Christmas this year in Bali. At the end of our trip we've decided to visit Kuta for 2 nights. Because of the high season and the fact that our tour operator was recommending this nice hotel we've decided to book it.
When we arrived there the room smelt awful because of a old airco and poor ventilation. After getting a better room at the top floor, this wasn't very much improved.
We contact our tour operator to get us out of there, but we didn't got any response. Next morning after a breakfast with chemical jus and old bread we tried to get out of the hotel. The first thing we walked into at the gate was the local garbisch disposal which is across the entrance and which you need to pass before getting to the sea.


Do yourself a favor and please book somewhere else.

Regards,

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nur p, Manager at Palm Beach International Hotel, responded to this review, March 27, 2014
The photo we feature at web site is really the hotel condition , all the room completed with split air condition. Ventilation is really good and natural because in front and back side of the room is big space for garden . and the most importance thing is garbage bin in front of the hotel were closed. For sure you have visit us again. We will offer very good price. Hope to see you again.
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Perth, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 27, 2012

We decided to have 19 Days in Bali over the Christmas and New year period 2012 and see in 2013 in the tropics for change. I had stayed here for two nights before in October 2010 enroute to Flores Island NTT and like the ambience and presence of the resort though developed in 1986.
We arrived on a very early morning flight and were greeted by the courtesy bus driver at the airport at 4.40am and Only 10 minutes to the hotel was fabulous. The Hotel gave us a warm and accommodated us with a 5.00 am early check in which was great appreciated to get some much needed sleep.
The Fruit platter on arrival was enjoyed immensely and made a wonderful caring impression. Fresh water was free every day and the in room fridge worked magic for our afternoon drink on the balcony. The hotel room on the third floor was clean and tidy with the air conditioning working very well keeping the room nice and cool . The bed was fresh clean linen daily and so comfortable for a wonderful sleep every night. The bathroom was clean and functional and the bedroom and bathroom room was serviced daily with fresh towels, linen and toiletries.
Having the balcony outlook to the beautiful tropical gardens, clean sparkling pool and upstairs Balinese restaurant was great to sit outside in the tropical warmth most evenings was fantastic. To sit together, chat, to read and to have a refreshing Rum and Coke and other refreshments at sunset was memorable and just what we were looking for in our holiday.
The staff at all areas of the hotel resort where cheerful and gracious but genuinely welcoming providing excellent service especially Syriah at the poolside massage centre and waiter Max who was a delight. The food was always good for the included breakfast to start the day and they did not mind if you took a snack for later. We ate evening meals at the resort and enjoyed the many flavours and the spicy dishes eating there 11 evening out of 19. The evening meals delicious and freshly cooked at exceptional prices compared to some of the restaurants close by in Kuta, Legian and Seminyak. We swam every day in the large octogonal swimming pool which was very clean and the water sparkled daily. We also used the services available at the pool massage centre which were excellent.
They also welcomed children and catered for their needs at meal times.
They also spayed/fogged occasionally as needed to reduce the presence of any mosquitoes which was also appreciated from the health viewpoint. Contrary to media reports about tourists getting sick in Bali we did not have any incident and enjoyed the experience.
Its proximity to Discovery Plaza shopping centre -15 minutes walk past all the many restaurants, no commission - money changer is very close to Hotel via lneway the left along Kartika Plaza- 5 minutes, Kuta square is 20 minute walk, or a Taxi ride costing only Rp5000 but depends on the traffic fi you walk to Kartika Plaza.
Hotel to Nusa Dua Bali Collection Shopping center and Pacifika Art Gallery costs about Rp 65,000 on the meter. Use Blue Bird Taxi only.
We would highly recommend the Palm each Hotel to our friends family and other global visitors as suitable for couples, family and groups and do fully enjoy all aspects including internet cafe and free Wi Fi. One of Life's memorable holidays .

Room Tip: We had room 315 on third floor rear of premises very quiet balcony overlooking the swimming pool, re...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nur p, Manajer at Palm Beach International Hotel, responded to this review, February 14, 2014
Thank for the comment , hope we can serve you again for next visit to Bali. Pleased sent the email to sales@palmbeachhotel.bali for special price.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 11, 2011

We stayed with the recommendation of another family member, it was our first visit to Bali and have to say this was a nice place to start, as it was only 3 star we didn't have high expectations, yes the linen was tired looking as was the bathroom but everything changed daily, breakfast was included and very enjoyable, location was perfect gave a good reason to have a pleasant stroll along the beach front most evening into Kuta for a meal. The one evening meal at the hotel was shared by 5 adults and in $NZ came to about 50.00 unbelievable value.
Sitting on our balcony in our 2nd floor room looking over the gardens tranquil and very well cared for. The pool was lovely for our morning swim. Got on really well with the staff who were always friendly and helpful. If we have one negative comment there is a rubbish recycle site across the street from the main entrance. We had 7 nights at Palm Beach and if ever we return to Bali we would stay there again,

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nur p, Manajer at Palm Beach International Hotel, responded to this review, February 14, 2014
Thank been enjoyed your stay with us. Hope see you again. Sent the email to sales@palmbeachhotelbali.com for special price. Rubbish recycle accross by the hotel been reported to Goverment and last info will be closed this month.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Beach International Hotel

Address: Jl. Pantai Banjar Segara No. 1, Tuban, Bali, Indonesia
Location: Indonesia > Bali > Tuban
Amenities:
Free Breakfast Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #16 of 21 Hotels in Tuban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palm Beach International Hotel 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Palm Beach International Hotel Bali/Tuban

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