I wrote review for this hotel previously back in Aug 12. That review was bad enough because I did not get what I expected and paid for. Now sadly I decided to stay at this hotel again after I move from Mercure Harvestland which I should have stayed there. As usual this hotel greeting was friendly. Most staff are friendly and nice to guests and few called you by name. One day I was going to take my pool towel to the top floor to lay under the sun as most of the pool area does not have sun spot in the afternoon. As I was walking toward the lift there were two male stading in front of the lift and asking me: what's your room number? He was rude! I was pretty much hesitant to tell him my room number as I do not know whether if he's work there or not. But eventually told him my room number. As the lift door opened he walked in front of me and hello....I am the guest there! He could wait after me and offer help to press lift button for me but he did not. Later I found it that he is the Chief Accounting that work in this hotel. He was arrogant and was not friendly. I believe his job as Chief Accounting is not to watch the traffic of towels in the hotel. Again at checked out I had to complaint because there were 2 phone bills on my account that I never dialled. But the receptionist said that she can fix it and sometime can happen. Unbelievable! Such a rip off! She deleted the phone bills as that was a mistake by the hotel. Again there was another bill for massage that should have been included as free with my hotel room rate. Again I had to wait for 20 minutes for her to fix it. Lucky at the time I already made reservation to move to another hotel and I could not wait to leave that hotel as I found that they have tried to rip me off twice: my visit in Aug and Dec 12. I will never go back again to this hotel and if you want to enjoy your nice holiday in Bali you should reconsider to look for alternative hotel. This time was my final straw to stay with them. Outdated furniture and smelly bathroom. Too expensive for what you get.
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- Also Known As:
- Aston Tuban Inn Bali Hotel Kuta
- Aston Hotel Kuta
- Aston Kuta
- Kuta Aston