Before I booked this hotel I rang to confirm it was in a quiet location. I arrived after little sleep expecting a few restful hours before exploring Bali. An adjacent convention centre was hosting a performance rehearsal. The sound was absolutely deafening and the room was physically shuddering with the din
I approached reception over the issue and the person in charge apologised and said ' don't worry the noise will be finished shortly'. The noise maintained from 2-10 pm at a deafening pitch. I returned to the manager and demanded that I see someone with some authority. Of course no-one had any authority. I told them I did not want to stay and they suggested I leave but would relinquish full payment on the room. They said the payment system was automated so I could not leave for the second night. I received apologies from the staff at reception but they were totally ineffectual - the manager could not be contacted. I insisted I see him and he returned the following day where I explained that I felt the hotel could not reasonably expect paying customers to put up with this deafening noise. He nodded and smiled and then suggested it was unfortunate but he couldn't control noise levels in the area. I again asked to leave with a refund for my second night which was refused. This is pitiful customer service. This place will not compete long in a place like Bali with so many places who will bend over backwards to accommodate you. Avoid at all costs!
- Official Description (provided by the hotel):
- The charm of a boutique property combines with the convenience central location in downtown Kuta. ... more less
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- Also Known As:
- Hotel Vira Bali
- Vira Bali Tuban
- The Vira Bali Hotel Tuban