For a number of years now we (Mr. Henk and Ibu Ike Blankenstein from Belanda) visit Indonesia every year for two months (mostly in January/February, but last time in November/December). And each time we spend several weeks in Rama Beach. Our overall impression of Rama Beach is quite positive, but when one stays for a longer period (like we do) the imperfections also come to light. First of all, we wish to say that the hotel staff in general is very friendly. In some cases we feel that the friendly attitude is a bit insincere. For instance, some staff members ask, when they meet us: "How are you today?", but they walk on without waiting for an answer. The room we had last time was all right, though we had to ask for some repairs in the bathroom during our stay. We did not like at all that there were no chairs in the room, when we arrived. There were only two small sofas at the foot of the beds. This is very inconvenient and therefore unacceptable, of course. On the inside of the door of the room, there was a memo of housekeeping asking the guests to close the door at all times to prevent insects from coming into the room. A very wise piece of advice, but how can you reconcile this with the fact, that the roomboys (belonging to housekeeping!) leave the door of the room wide open, when they are cleaning the room? Another thing that needs attention is the poor state of some electricity devices and connections. This can be rather dangerous. Further, some pieces of furniture are really due to be replaced by new ones, for instance the writing-desk with the (new!) t.v. on it. The drawers tend to jam.
A big compliment goes to the people in charge of the garden. We can only say that they work very hard to keep the garden clean, well-kept and beautiful.
The daily breakfast, however, causes anxiety. First of all, the time to have breakfast has been reduced till half past ten (it was eleven o'clock). We do not understand this, because the rest of the day there is hardly any activity in the restaurant. Moreover, a number of guests (and we belong to that category) like to have a relaxed start of the day (we are having holidays after all) and do not wish to rush to the restaurant in order to have breakfast in time. Looking at the breakfast in an organizing way, we must say that it makes the impression of one big improvisation rather than a well-organized task. For instance, there is nobody at the egg-stand from time to time. And sometimes, when you ask for something simple like an egg, it is forgotten and you have to remind the people again and again. We could not help noticing that some of the permanent staff members do their work like an uninterested robot, leaving most of the work to rather inexperienced boys and girls (trainees and daily workers). Talking about this categry: it came to our notice that the staff members of the restaurant are offered lessons in English language. This is no superfluous luxury, as in many cases the level of their English is very mediocre. We learned that these lessons depend on the efforts of one single lady. They really should have a more stable base. From time to time we witness so-called pep-talks for the restaurant staff, but we cannot say that we have seen any improvement resulting from these pep-talks. Maybe they go in at one ear and out at the other. A few things can be said about the breakfast itself. Last time there was fish (and no meat) a number of times. Many tourists, however, do not like fish and especially not for breakfast! Until recently there was of big bowl of muesli every morning, but suddenly this was replaced by tiny glasses with a little bit of muesli. Maybe this is nice as a kind of decoration, but not to have breakfast from. So please: have the big bowl of muesli returned to the restaurant. Another thing: last January the restaurant management introduced a Japanse corner, where you can order at the spot what you want. However, we noticed that in many small pots raw meat was kept, waiting to be prepared. We are sure, you know that keeping raw meat in these pots without any cooling-measures during several hours in high tropical temperatures constitutes a big danger for the health of your guests.
Apart from these remarks we wish to emphasize that we enjoy our stays at Rama Beach very much, but we cannot shut our eyes to the shortcomings we signalize. We hope that the management of Rama Beach will look at our remarks in a constructive way and express our thanks for that in advance.
Mr. Henk & Ibu Ike Blankenstein-Jordaan (Belanda)
- Official Description (provided by the hotel):
- RAMA BEACH Resort & Villas is located in Tuban, South Kuta, only a few strides away from the famous Kuta beach,Airport and offers guests a choice between Deluxe rooms or private Garden / Pool villas, surrounded by spacious tropical gardens. The elegant pool area, with its contemporary style and flowing cascades, is a blissful place to relax in the midday heat while the sportier guests can make use of our tennis court in the cooler morning or evening. For the ultimate relaxation, spoil yourself and discover the emotional serenity and physical rejuvenation of our therapeutic SPA. When the urge to shop strikes, our shuttle bus plies between the hotel and the popular Discovery Shopping Mall, Lippo Mall ... more less
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- Also Known As:
- Rama Beach Resort And Villas Hotel Tuban
- Rama Beach Hotel
- Rama Beach Resort And Villas Bali/Tuban