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“Welcoming and relaxed hotel on the beach with a great pool.” 4 of 5 stars
Review of Patra Jasa Bali Resort & Villas

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Patra Jasa Bali Resort & Villas
4.0 of 5 Resort   |   Jl. Ir. H. Juanda, Tuban, Bali 80361, Indonesia (Formerly The Patra Bali Resort & Villas)   |  
Ranked #9 of 21 Hotels in Tuban
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Welcoming and relaxed hotel on the beach with a great pool.”
4 of 5 stars Reviewed July 13, 2014 via mobile

Overall our first stay at the Patra was a great experience. The hotel staff and the gardens and pool were excellent. Our room was a standard deluxe room and was well appointed however it was a bit on the small side and the bathroom could have done with an upgrade. We had a problem with the shower head but this was fixed immediately by a very cheery maintenance man. The bed was also a little on the firm side. Breakfasts provided ample choice and the food (western, Indonesian and Japanese ). We would stay again but probably upgrade to the deluxe suite for a little extra room.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, yesterday
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for selecting Patra Jasa Bali Resort & Villas as your recent stay during your holiday in Bali and for posting your review our hotel on Trip Advisor.

We have passed your valuable comments to all the staff and we are all more than happy to know that you have enjoyed your holiday with us.

We all wish that we will have the pleasure to have you again with us at your next holiday.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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521 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed July 7, 2014

We loooooved staying at the Patra! We were a group of two couples, friends on our dream holiday and had a ball with the staff, fun with the ladies on the beach and an overall relaxing time. The location was fantastic as it's not far from Kuta, and awesome to come home to for a dip and drink in the pool when we did leave the resort. Our fave place was the Ocean bar where staff took care of us. We know that we were paying more for accommodation than other Aussies that go to Bali but we believe it was still affordable in comparison to Aus resort/hotel prices and we felt like we were living like royalty whilst there. Definitely back next year!

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, July 9, 2014
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for selecting Patra Jasa Bali Resort & Villas as your recent stay during your holiday in Bali and for posting your review our hotel on Trip Advisor.

We have passed your valuable comments to all the staff and we are all more than happy to know that you have enjoyed your holiday with us.

We all wish that we will have the pleasure to have you again with us at your next holiday.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 6, 2014

The hotel looks stunning but when when you get into the detail it needs a good clean. The pools and the ground are stunning, but the staff seem they don't won't to be there and the breakfast buffet was very lacking. 80% of the breakfast was all Asian food. I really don't feel like noodles, fried rice and stewed cabbage and 80% of guests where western. However the Japanese restaurant was the best and can not fault it, was very authentic, the Italian restaurant was closed down. Was a nice stay however I'll try another resort next time I go back due to the food and lack of staff with the none care factor.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, July 9, 2014
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for spending holiday with us and for taking your precious time to post your review our hotel on Trip Advisor.

We would like to deeply apologize for the inconvenience that you have experienced during your stay. Your points have been discussed seriously with concerned managers to ensure it would not happen again in the future.

Once again, thank you for your attention and look forward to having second chances in serving you at Patra Jasa Bali Resort and Villas.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 3, 2014

Had a wonderful, chaotic week at the Patra Jasa on business in a good, big suite that was (luckily for me) not very far from where I was having my business meetings.

As I say in the header - it's all there but you just have to ask for it. Opened in 1974 - this is a "local" 5* hotel so doesn't fit into any of the International brackets such as the Holiday Inn next door but it is, nonetheless, a great experience once you get used to it. The staff are fine and if there is anything you need you just have to ask them and they will go out of their way to find it for you. Breakfast is, admittedly, a little chaotic and you just have to muck in and help the (very few) staff who are there early in the morning. I set up the toasters for them on a couple of occasions but saw no problem with that and eventually my scrambled eggs arrived - and they were just fine. Evening meals are a bit hit and miss (although they did try very hard to deliver) and I would advise doing what just about everyone else does and go out to eat! There are plenty of good eating places in town and if you don't fancy that then a five minute walk along the beach path will bring you to the excellent Holiday Inn Restaurant which also features good entertainment!

I have to say I thoroughly enjoyed the relaxed ambience of the place and would go back again if required.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, July 9, 2014
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for spending holiday with us and for taking your precious time to post your review our hotel on Trip Advisor.

We would like to deeply apologize for the inconvenience that you have experienced during your stay. Your points have been discussed seriously with concerned managers to ensure it would not happen again in the future.

Once again, thank you for your attention and look forward to having second chances in serving you at Patra Jasa Bali Resort and Villas.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
89 reviews 89 reviews
15 hotel reviews
Reviews in 38 cities Reviews in 38 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 2, 2014

Stayed at the Patra Bali on this trip and overall had a pretty good experience - though certainly not a 5 star experience.

Pros : Great access to the airport and Kuta. Right on the beach with some great swimming pools. If you get the Deluxe Suite it's quite spacious which is really nice. The air conditioning worked well and had a remote. Everybody is friendly. Cleaning service is thorough and consistent. Great (better) restaurant choices all within walking distance (e.g. - Envy @ Holiday Inn). Breakfast bar was good with great selection, excellent service and friendly staff, as well as music each morning. Try the omelette station - yumm. They stored our luggage and allowed us to shower in the spa on our departure day (we had a late pick-up) which was nice.

Cons : Had an ant problem in the bathroom (a ground floor room) and it took 2 calls to get someone to spray around the sink and the toilet (near the drain). I haven't seen an ant since they sprayed - I wish I had made the call a week earlier :o) I asked for ice with my dinner when I ordered it and they told me that they would charge me for it - not impressed with that. Room service gives you very small quantities of anything we ordered and it was overpriced, as was the restaurant. The fitness facility is almost non-existent (pretty weak). There were no daytime activities at all (perhaps this is a North American thing ?), and no real nightly entertainment to speak of other than live music at dinner.

All in all I would have given this a solid 4star, not a 5 star experience. My rating is based on them calling it a 5 Star. Good Hotel, Good Service, Great Pools, Nice Deluxe Suite - just not 5 star (as advertised).

Room Tip: Get a Deluxe Suite - they're a great size.
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, July 9, 2014
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for spending holiday with us and for taking your precious time to post your review our hotel on Trip Advisor.

We would like to deeply apologize for the inconvenience that you have experienced during your stay. Your points have been discussed seriously with concerned managers to ensure it would not happen again in the future.

Once again, thank you for your attention and look forward to having second chances in serving you at Patra Jasa Bali Resort and Villas.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 19, 2014

Nice hotel, located near the airport in Sth Kuta. (Tuban area) I stayed for 3 nights and was upgraded to a Deluxe Suite. Very nice room. 3 swimming pools. The main pool was the largest pool ive been in, it was great. breakfast was ok with the usual suspects - egg station ect. The staff were friendly. Overall I enjoyed this hotel.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, July 9, 2014
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for selecting Patra Jasa Bali Resort & Villas as your recent stay during your holiday in Bali and for posting your review our hotel on Trip Advisor.

We have passed your valuable comments to all the staff and we are all more than happy to know that you have enjoyed your holiday with us.

We all wish that we will have the pleasure to have you again with us at your next holiday.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2014

actually this is not one of the my choose since my first thought is the hotel location is very far to reach the other location from Bali, However since the opening of Bali Mandara Toll Road, everything is change, this hotel becoming my first top list, and guess what..overall experience during my stay in this resort is awesome...started from the location..very near to the airport (10 minutes)..have the private beach.. (the beach and view is great)..the room quality is average..(correct need some maintenance since the property is looks old) however still acceptable..breakfast menu..(standard menu..but still makes sense)...in overall..patra bali resort offers amazing exerience for the stay..i'm surely will choose this hotel again for my next visit to Bali..

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, July 9, 2014
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for selecting Patra Jasa Bali Resort & Villas as your recent stay during your holiday in Bali and for posting your review our hotel on Trip Advisor.

We have passed your valuable comments to all the staff and we are all more than happy to know that you have enjoyed your holiday with us.

We all wish that we will have the pleasure to have you again with us at your next holiday.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Patra Jasa Bali Resort & Villas

Address: Jl. Ir. H. Juanda, Tuban, Bali 80361, Indonesia (Formerly The Patra Bali Resort & Villas)
Location: Indonesia > Bali > Tuban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Tuban
#5 Top resorts Hotel in Tuban
#5 On the Beach Hotel in Tuban
#9 Luxury Hotel in Tuban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Patra Jasa Bali Resort & Villas 4*
Number of rooms: 228
Official Description (provided by the hotel):
Patra Jasa Bali Resort and Villas is set amongst 11 hectares of combination panoramic ocean and lush garden views, reflecting a true element of style in the culturally rich environment of Bali. The location is ideal, a huge landscaped property on South Kuta Beach, directly on the Indian Ocean and only five minutes from the airport. A huge (free) kids club with variety of kid's activities and great facilities for families made Patra Jasa Bali Resort & Villas one of Bali's most popular family resorts and the tropical gardens are particularly favored for weddings. ... more   less 
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Also Known As:
The Patra Bali Resort & Villas Hotel Kuta
The Patra Bali Resort And Villas
Patra Bali Resort
Patra Bali Hotel
Patra Jasa Bali Resort & Villas Tuban

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