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“Needs updating” 2 of 5 stars
Review of Patra Jasa Bali Resort & Villas

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Patra Jasa Bali Resort & Villas
4.0 of 5 Resort   |   Jl. Ir. H. Juanda, Tuban, Bali 80361, Indonesia (Formerly The Patra Bali Resort & Villas)   |  
Hotel amenities
Ranked #9 of 21 Hotels in Tuban
Perth, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Needs updating”
2 of 5 stars Reviewed January 4, 2014

Came from the Padma to vary our visit to Bali, and booked into the Patra Jasa for the final 5 days for over new year. Very disappointed with how old the resort is. Yes Gough Whitlam stayed here in the 70's, and I dont think they have made any changes since that era!
The pool was ok, and we stayed in a Royal Villa which cost over US$700 per night for our family of five. The rack rate was over US$1500 per night so dont think anyone in their right mind would pay that. The Villa was spacious and comfortable enough, but we found the service around the resort second rate to where we had just stayed. The breakfast area is old and worn out, with the line up for the egg station too long (one person on??). The food was below par, and if you wanted a cup of tea or coffee, you had to go and get your own from an old machine.
The wireless connection was so frustrating as it came in and out, but generally very slow to the point where dont bother trying to hook up.
Didnt eat there (except some breakfasts) as meals were not enticing at all, unless you like buffet style with no flavour.
The grounds were ok, but again tired and old. Sunset outlook from our room was great.
Hope whoever owns this resort puts some investment back into it and does an update.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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536 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Perth WA
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 30, 2013

Like always our yearly holiday in sept/oct 2013 was fantastic, the staff are all so pleasant, polite and friendly. We had our grand daughter with us and all our needs were met, including a visit with the hotel doctor. The doctor even followed up each day for a couple of days ensuring all as well. The rooms maintained beautifully and cleaned promptly each day.
Beautiful lush grounds,the pool area huge, kiddies club was thoughourly enjoyed by the grand daughter, breakfast the best in bali,you are right on the beach with spectacular evening views, even watching the amount of planes flying in and out
To all the staff a very big thank you and see you all again in 2014.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, January 22, 2014
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for selecting Patra Jasa Bali Resort & Villas as your recent stay during your holiday in Bali and for posting your review our hotel on TripAdvisor.

We have passed your valuable comments to all the staff and we are all more than happy to know that you have enjoyed your holiday with us.

We all wish that we will have the pleasure to have you again with us at your next holiday.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caloundra, Australia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed December 21, 2013

Resort has good and bad

Good
Pool and beach - best in Tuban

Bad
Breakfast - okay but no Bali coffee, very hot where you eat.
TV - bad reception, no point having new tv's with crap reception. All tv's the same. They need to get it sorted as Ramada Bintang and Baruna resorts in Tuban have great reception. I like my holiday watching a bit of tv.
Room - don't worry about being to close to the airport because the A/C in the room sounded like a plane. The bed squeaked every time you moved and was only a queen bed. The shower head was to low. I'm not very tall but could not understand why they have it so low.
Staff - generally fine, but the reception staff could do with some training in personal service.
Internet - no internet in the room after dark. Reported to the desk for the reply the server is down. no internet in room for the 3 nights. (think they may of turned it off during the quiet period)
Location - I thought the accommodation was to far from amenities. I felt I could be staying anywhere in Australia when at the room.
This is my personnel review and understand all people are after different holidays. I have been staying in Bali for many years and during this stay also stayed at Ramada Bintang for a week. Ramada Bintang had it all over Patra. (could of been because it was quiet) Have also stayed at Baruna and it in my opinion is a better option.
If you want a holiday that is away from the action and prepared for a taxi ride to get there the Patra might be for you. Like I said the pool and beach are great but it is a bit of a trek back to your room.

Room Tip: Pay the extra money for a room near the pool
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  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, December 23, 2013
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for spending holiday with us and for taking your precious time to post your review our hotel on TripAdvisor.

We would like to deeply apologize for the inconvenience that you have experienced during your stay. Your points have been discussed seriously with concerned managers to ensure it would not happen again in the future.

Once again, thank you for your attention and look forward to having second chances in serving you at Patra Jasa Bali Resort and Villas.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Split, Croatia
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 9, 2013

It’s a great resort with bungalows, nice green surroundings and beautiful pool area next to the beach.
Our room was spacious and absolutely clean (thanks Aka Ari), the hotel stuff was very polite and always helpful and open for a little chat.
Breakfast buffet was delicious with a great choice.
The location is great, close to the airport, but much quieter than we expected. So perfect to relax and than catch a free hotel shuttle to the center of Kuta, or you can simply walk along the beach. The only thing we missed are sun beds at the beach (no wander as we were the only staying and swimming at the beach though its much nicer than in central Kuta and the waves are much smaller.)
There are many restaurants a short walk away from the hotel (we recommend the Pantan Restaurant) and even two shopping malls.
We would stay in this hotel again and we recommend it to every one who wants to be in a relaxing surrounding but still close to central Kuta.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, December 12, 2013
Dear Valued Reviewer

Greetings from Patra Jasa Bali Resort & Villas !

Thank you for sharing your stay experience with us recently.
We appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swan Reach, South Australia, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 14, 2013

We have stayed in the Patra 5 times and enjoyed it.
But our last trip was not good at all, they had a meeting with over 1000 people who were all non paying guests, the staff were very very over worked and treated like animales
Staff just keeped smiling . we couldnt get a table in the dinning room for breckfast and had to eat in the foyer ..the paying guest were just pushed aside.we spoke to other guest staying and every one said the same and couldnt wait to go home.
There was one person that that did make our trip enjoy abel and that was WAYAN GUNAWAN he is a lovely pool boy who will do any thing at all for you , he remembers were you like to sit, brings you towels, sets up your beds/chairs and table, drinks , food what ever you want he will get it for you,
The hotel its self was one of the best we have stayed in
The location is great, veiws of the sea is lovely swim up bar , again great just a shame about the service,
But with the new managment things have change a lot , l will be looking for a new place for our next visit .
Regards Lynette

Room Tip: ask for suits not delux
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, November 28, 2013
Dear Valued Reviewer,

Greetings from Patra Jasa Bali Resort & Villas !
Thank you for sharing your stay experience with us recently.
We appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2013

My second visit to Bali and 2nd visit to Patra Bali. Lovely ocean front resort within 5mins driving distance of the airport. Comfortable rooms, nice breakfast and very co-operative staff. To top it the spa is superb. The resort also has a pool with a bar and overlooks the sea which makes a perfect location to relax. And to top it, the sunset looks gorgeous from the poolside. For those wondering if it is very isolated, please know you can also walk north on the beach to reach to the Discovery mall in 10mins. I would stay here again and already looking forward to it.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ika_manuaba, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, November 28, 2013
Dear Valued Reviewer

Greetings from Patra Jasa Bali Resort & Villas !

Thank you for sharing your stay experience with us recently.
We appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

Even though this resort is close to the airport, that didn't bother us at all. It is a great resort with a lovely beach and great sunsets. Being able to walk into Kuta was a real bonus. The grounds are well groomed and the rooms were very comfortable. We enjoyed eating at the different restaurants as well.

Room Tip: Pick a room close to reception otherwise it is a long walk.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ika_manuaba, Public Relations Manager at Patra Jasa Bali Resort & Villas, responded to this review, November 28, 2013
Dear Valued Reviewer

Greetings from Patra Jasa Bali Resort & Villas !

Thank you for sharing your stay experience with us recently.
I appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Patra Jasa Bali Resort & Villas

Address: Jl. Ir. H. Juanda, Tuban, Bali 80361, Indonesia (Formerly The Patra Bali Resort & Villas)
Location: Indonesia > Bali > Tuban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Tuban
#5 Top resorts Hotel in Tuban
#5 Family Hotel in Tuban
#9 Luxury Hotel in Tuban
#9 Romantic Hotel in Tuban
Price Range (Based on Average Rates): $
Hotel Class:4 star — Patra Jasa Bali Resort & Villas 4*
Number of rooms: 228
Official Description (provided by the hotel):
Patra Jasa Bali Resort and Villas is set amongst 11 hectares of combination panoramic ocean and lush garden views, reflecting a true element of style in the culturally rich environment of Bali. The location is ideal, a huge landscaped property on South Kuta Beach, directly on the Indian Ocean and only five minutes from the airport. A huge (free) kids club with variety of kid's activities and great facilities for families made Patra Jasa Bali Resort & Villas one of Bali's most popular family resorts and the tropical gardens are particularly favored for weddings. ... more   less 
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Also Known As:
The Patra Bali Resort & Villas Hotel Kuta
The Patra Bali Resort And Villas
Patra Bali Resort
Patra Bali Hotel
Patra Jasa Bali Resort & Villas Tuban

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