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“Poor food & service” 2 of 5 stars
Review of Boardwalk Restaurant & Lounge

Boardwalk Restaurant & Lounge
JL Kartika Plaza | entrance via bali garden beach resort or via kuta beach next to discovery mall, Tuban, Bali 80361, Indonesia
+620 361 752725
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Ranked #3 of 25 Restaurants in Tuban
Price range: $5 - $15
Cuisines: Indonesian, Mediterranean, Australian, International
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Edinburgh
Top Contributor
53 reviews 53 reviews
33 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
“Poor food & service”
2 of 5 stars Reviewed October 30, 2013

We had read the reviews so were keen to try it and after stopping for a drink had booked a table for the next evening however we were passing the next lunchtime and stopped for lunch. My tuna nicoise salad was very poor, most of the tuna was black and should not have been on the plate, when the waiter asked if it was Ok I said it was very poor but he made no comment and it was charged for in full on the bill. My partner's main was also disappointing we therefore cancelled our evening booking. Very disappointing after all the good comments.

  • Visited October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Boardwalk Restaurant & Lounge, responded to this review, November 4, 2013
Dear TravelmadEdinburgh,
Warmest Greeting from Boardwalk Restaurant...

Thank you for taking the time to tell us about your experience at Boardwalk restaurant.
I am truly sorry that our service did not meet your expectations. Please allow me to express my sincerest apologies.

We have certainly addressed the issue you have experienced regarding the food and our service.Please rest assured that we are taking the appropriate measure to address the problem and prevent future occurrence.

We appreciate your sharing and concern. This is certainly not the impression we would wish you to leave with and I would appreciate if you could give us opportunity to put that right.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 reviews from our community

Visitor rating
    134
    60
    23
    7
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
Perth, Australia
Contributor
13 reviews 13 reviews
3 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great”
5 of 5 stars Reviewed October 13, 2013 via mobile

Would highly recommend this place. Great food and atmosphere. Wide variety of food to chose from. Well worth a visit.

  • Visited January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Boardwalk Restaurant & Lounge, responded to this review, October 14, 2013
Dear sabby70,
Warmest Greeting from Boardwalk Restaurant...

Thank you so much for your review.
We are glad to hear that you enjoyed all aspect of our restaurant.
We appreciate all points you made in your comments.

It is our hope that we will be welcoming your return to Boardwalk Restaurant in the future.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosnells
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Lovely food and cheap”
5 of 5 stars Reviewed October 8, 2013

We have frequented the Boardwalk restaurants many times in the last 2 yrs.We first stumbled across it on our first family holiday to Bali in 2011 and loved it so much we ate there 3 nights in a row.We now stay at Bali gardens regularly so quite a few times during our stay we will dine there.
The atmosphere is relaxing,quite often live entertainment like fire dancing is on.The menu is very well priced and for a family of four its cost effective for us.
We look forward to our stay at Bali gardens again in November and to have many more happy dining occasions at the Boardwalk.

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Boardwalk Restaurant & Lounge, responded to this review, October 14, 2013
Dear byronbec,
Warmest Greeting from Bali Garden Beach Resort...

It is always encouraging when our guest have wonderful and fantastic time at our restaurant. I will pass on your comments to the Bali Garden Team and again we really appreciate your positive response. We look forward to welcoming you back at Boardwalk restaurant and Bali Garden Beach Resort.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Beautiful view”
4 of 5 stars Reviewed October 8, 2013

I go to this restaurant every year when in bali. Love the food and the service is great. Unfortunately this time they got my food order wrong but it was corrected straight away. The view of the ocean and sunset is beautiful.

  • Visited October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Boardwalk Restaurant & Lounge, responded to this review, October 14, 2013
Dear Nicole S,
Warmest Greeting from Boardwalk Restaurant...

Thank you for your great review. I really appreciate you taking time to write on Trip Advisor about your experience in Boardwalk Restaurant.
I hope to welcome you back in the future.

Thank you
Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forfar, United Kingdom
Top Contributor
53 reviews 53 reviews
13 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
57 helpful votes 57 helpful votes
“Good Food and Friendly Service”
5 of 5 stars Reviewed September 12, 2013

We were greater by a friendly member of staff who was happy for us to choose where we wanted to sit. The food and drink is not expensive. The food came quickly. A nice view of the beach. There is a small pool to chill out in as well. I would go back again.

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Boardwalk Restaurant & Lounge, responded to this review, September 21, 2013
Dear Lawriesj,
Warmest Greeting from Boardwalk Restaurant...

Thank you so much for your review.
We are glad to hear that you enjoyed all aspects of your recent visit to Boardwalk Restaurant.
We appreciate all points you made in your comment, since it will serve as an encouragement to all our staff to continuously improve the quality of our restaurant, and customer service.

It is our hope that we will be welcoming your return to Boardwalk Restaurant in the future.

Best Regards,
Jane Patricia
smm@baligardenbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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