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“Average” 3 of 5 stars
Review of Holiday Inn Resort(R) Baruna Bali

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Holiday Inn Resort(R) Baruna Bali
4.0 of 5 Resort   |   Jalan Wana Segara 33 | South Kuta, Tuban, Bali 80361, Indonesia   |  
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Ranked #2 of 21 Hotels in Tuban
Shanghai, Shanghai, China
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Average”
3 of 5 stars Reviewed October 7, 2013

When we arrived at the airport after making transportation arrangements, there was no one there to pick us up. For being a Priority Club member, there isn't any perks on staying there. The walls are paper thin and we heard upstairs and both rooms beside us during the late night hours.

On a positive note, the rooms were very clean and the staff were all friendly and accommodating.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort(R) Baruna Bali, responded to this review, October 9, 2013
Dear "Jamie F",

Thank you for your feedback. I am glad to read that you appreciated our staff and the room cleanliness.

I understand that you actually met our airport pick up team upon arrival at the airport. The driver was supposed to pick two guests up from the same flight but did a mistake by preparing one car only. Our driver called the hotel straight away and arranged a second car for you. I apologise about the inconvenience.

In recognition of your Platinum IHG Rewards Club status, we upgraded your room from Superior to Deluxe Garden Access (despite the fact that your points redemption booking is normally not entitled to upgrade), gave you discounts on food and beverage, discounts on Spa and free Wifi.

Our records do not indicate any reports about noise. I wish you had contacted us (or even myself) during your stay so we could address your concern straight away.

I would be very keen to understand what perks you expected. This information would be very valuable to us so we keep improving guest satisfaction. You may do so at stephane.varoquier@ihg.com

Thank you for your loyalty to IHG. I hope we'll have the pleasure to welcome you again soon.

Kind regards,

Stephane
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930 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 5, 2013

This was our second stay at the Holiday Inn Baruna and we find it to be a fantastic hotel to stay in. It is the quiet side of Kuta so you don't feel harassed every time you leave and yet it is only a short stroll into Kuta along the beach.
The staff were very helpful when we complained about a smell in our room, quickly moving us into another room. The hotel is able to cater for all, you don't need to leave if you don't want to. The rooms are clean, pool bar is a great place to meet other guests and the offering of free yoga sessions is a great incentive.
Envy restaurant is fantastic, amazing meals and even better cocktails and dessert. There is also Bali Sari (massage/ spa) a 2 minute walk away ( a lot more affordable than the hotel spa) which is great, very reasonably priced and offer a whole range of services.
Since I travel with my boyfriend and the hotel targets more towards families, we still don't feel overwhelmed with being over-run in the pool or outside area. There is so much space and lounge chairs that you are able to find your own little sanctuary.
We will definitely be visiting again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osan, South Korea
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 2, 2013

We stayed at the Holiday Inn for my babymoon before the birth of my second child. We loved the hotel. It had everything we needed and more! Our room was very clean and came with a little private hide-a-way room with a bunk bed for my daughter. She loved the room and privacy. The restraunts were great. We loved the Envy lounge. We ate several dinners there, including New Years Eve dinner overlooking the sunset on the beach. The hotel concierge was very helpful and booked all our excursions. I would recommend staying at this hotel to a friend. Just beware of the locals that will try to tell you stuff the minute you walk out on the beach:(

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort(R) Baruna Bali, responded to this review, October 7, 2013
Dear "Renee K",

Thank you so much for the praise and for staying with us.

I am glad you enjoyed our Studio. The bunk beds are a hit not only with children but with young adults too.

I hope we'll have the pleasure to welcome you back, this time with the younger one.

Kind regards,

Stephane
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Melbourne
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2013

Stayed here in September. A fantastic resort, the rooms were clean, the staff friendly and very helpful and the pool fantastic and never overcrowded. Buffet breakfast was included in the deal and it was yummy, everyone's needs were catered for.

Being in South Kuta it was a bit quiet, but you weren't far from everything and the taxis are cheap.

Enjoyed dinner at Envy which was good value for money.

Holiday Inn comes highly recommended...

Keep up the good work!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort(R) Baruna Bali, responded to this review, October 7, 2013
Dear "A C",

Thank you so much for the nice words, recommendation and encouragements.

It was a pleasure to contribute making your recent stay a fantastic one.

Kind regards,

Stephane
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Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 27, 2013

I'm not normally one to write reviews but am finding myself looking at them more and more now that we are travelling with a child. I stayed at the holiday inn for 6 nights (10-16th September 2013) with my husband and 20month old daughter in a 1 bedroom suite and was very pleased with all aspects of the hotel. The room was great, we did have to move to a family suite for our last 2 nights but the staff were very accommodating with this and came to find me the next day to ensure we were happy with the room etc. The staff were all lovely, and I would like to make special mention to all the restaurant staff, they were lovely and paid a lot of attention to my daughter to keep her occupied during meals. We would definitely stay here again

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort(R) Baruna Bali, responded to this review, October 7, 2013
Dear "Cell992013",

It is always a pleasure for the team to look after families especially the young ones.

Thank you for selecting our resort for your recent vacation. We are looking forward to welcome you back soon.

Many thanks,

Kind regards,

Stephane
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Perth, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 24, 2013

Still great family place just had a few noise issues from work being done next door to one bed suite during day when baby trying to sleep. They compensated us but a problem and a drama., not needed when on holiday. Lovely staff, get what you pay for but with the awful traffic in that area you are so stuck there so time to move on to somewhere new.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort(R) Baruna Bali, responded to this review, September 26, 2013
Dear "MrMark68",

First and foremost, I would like to sincerely thank you for your yearly visits to our resort since its opening in 2009.

I am pleased to read that over the years we have provided you with great experiences. I wish to apologise for the noise incident during your recent stay. It should not have happened.

I am quite surprised about your perception of the traffic in our area. I have been commuting on a daily basis for the past few years between Seminyak and Kuta. I actually found traffic to be better over the years. But there may be still a few days within the year where traffic is really bad all over the island (mostly during local holidays where guests from outside Bali travel to the island with their cars).

Yesterday, a 12.7km highway (Bali Mandara toll road) on viaducts over the sea linking the airport to Tanjung Benoa and Nusa Dua opened its doors. It is expected to release congestion in many parts of Bali and make transfers between key areas of Bali much faster.

I do understand your decision to move on to somewhere new but hope you may reconsider and stay with us again next year. In any case, feel free to write to me at stephane.varoquier@ihg.com should you need anything.

Once again, thank you for your support.

Kind regards,

Stephane
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

We stayed here for 7 nights in March in the Big Room , we travelled with 4 kids and they accommodated for this with extra bedding no problems. Our room was large , spacious, clean the only downfall was the musty smell. The beds are super comfy and bathrooms well appointed and modern. We loved eating at both of their restaurants and the kids loved going to the kids club . Our nanny commented that it was the best she has ever seen in Bali.
Staff were so friendly and the resort has a lovely relaxed feel to it. We enjoyed happy hour by the pool every night and really had a great time. It was in a great location , the beach was not the nicest , but the resort made up for it. I highly reccomend this resort.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort(R) Baruna Bali, responded to this review, September 25, 2013
Dear "Rubyshiraz",

Thank you for the love. It was our pleasure to make your family holiday a great one.

We always strive to keep the beach in front of our resort in top condition despite the fact that it is a public beach.

Thank you for choosing our resort and I hope we'll have the pleasure to welcome you again soon.

Kind regards,

Stephane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort(R) Baruna Bali

Address: Jalan Wana Segara 33 | South Kuta, Tuban, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Tuban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Tuban
#1 Family Hotel in Tuban
#1 Top resorts Hotel in Tuban
#2 On the Beach Hotel in Tuban
#2 Luxury Hotel in Tuban
#4 Romantic Hotel in Tuban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort(R) Baruna Bali 4*
Number of rooms: 193
Official Description (provided by the hotel):
Holiday Inn Resort(R)Baruna Bali seamlessly blends with the alluring white-sand beaches of Pantai Segara, locally known as Pantai Jerman, which stretches off the southern coast of Kuta in Bali. A mere ten-minute drive from Bali's International Airport, South Kuta's relatively quiet beaches are a haven for relaxation while a short walk leads to central Kuta's vibrant streets lined with restaurants, bars, shops and markets; the newly completed boardwalk along the beach enables visitors to enjoy a scenic stroll from South Kuta to the famous Kuta Beach in the North. Holiday Inn Resort(R)Baruna Bali offers 193 guest rooms and suites, ranging in size from 28 to 75 square metre, all with private balconies boasting stunning vistas of shimmering azure sea or the Resort(R) 's pool and verdant lawns. Sleek contemporary furnishings with Balinese tropical accents optimize the space for rest and relaxation and have been designed to appeal to families and couples as well as individual travelers. All rooms come conveniently equipped with high-speed wireless internet connectivity, 32-inch flat-screen televisions with over 60 cable channels, CD/DVD players, iPod docking stations, mini refrigerators and tea and coffee making facilities, while hardwood floors, stylish bathrooms with separate bath and power shower areas and 40-inch televisions are standard in all suites. ... more   less 
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Also Known As:
Holiday Inn Resort Baruna Bali Hotel Tuban
Holiday Inn Baruna Bali
Holiday Inn Tuban
Holiday Inn Resort(R) Baruna Bali Tuban

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