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“Terrible service and not recommended as a 5star hotel service” 2 of 5 stars
Review of Holiday Inn Resort(R) Baruna Bali

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Holiday Inn Resort(R) Baruna Bali
4.0 of 5 Resort   |   Jalan Wana Segara 33 | South Kuta, Tuban, Bali 80361, Indonesia   |  
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Ranked #1 of 21 Hotels in Tuban
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Terrible service and not recommended as a 5star hotel service”
2 of 5 stars Reviewed March 18, 2013

Really disappointed staying in Holiday Inn Tuban. We asked for the king bed size and guess what they tried to do...they tried to put 2 single beds under 1 sheet. And i have to request every single day for shower cap to be provided on each single day. And the cheeky part was the cleaner didn't put a paper to request changing bed sheet until my 4th night. After all, it's not really recommended hotel if you want to enjoy holidays in Bali.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort(R) Baruna Bali, responded to this review, April 2, 2013
Dear Delrit,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor customer service from our staff and housekeeping which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,002 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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English first
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2013

I feel terrible it has taken me this long to write this review. My husband and I stayed at the Holiday Inn Baruna Bali for 4 weeks in June/July 2012 for our honeymoon. We initially booked two weeks at the Holiday Inn and two weeks at a villa in Seminyak but after two days at this amazing resort we cancelled our villa. The atmosphere at the hotel is so warm and welcoming and the facilities are five star. (I had previously stayed at this resort in 2002, before it became the Holiday Inn and I was so impressed with the renovation and upgrade)

Firstly, I would like to make special mention to all the Staff who were extremely accommodating, led by an enthusiastic and generous General Manager Stephane. Juli and all the staff in reception ensured our booking was flawless. Our amazing room was kept to an immaculate standard. The beds at the resort are the best we have ever stayed in. We stayed in a King Delux ocean view room that overlooked the pool and out to the ocean with its very comfortable day bed that made the sunsets even more beautiful.

Putu Juli, the Kutut boys, Jelantik and Didik are just a few of the amazingly helpful pool staff that went above and beyond their duties to ensure we were always well fed and had plenty of liquids.

Sre, Prima, Dewi, Tini and the rest of the restaurant staff ensured every day started with a wide variety buffet breakfast from fruit, pancakes, cereal, bacon, eggs and a fresh cup of coffee from the expresso machine.

I also wanted to mention the 'in house' shop. Their prices are just as low as anywhere outside.

We just booked another three weeks in June/July 2013 and can't wait to get back to the Holiday Inn and their very special staff. See you all soon.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

From the moment you arrive at the airport, the service begins. They have a sign with your name on it, ready to take you back to a comfy van to drive you to the hotel. Then upon arrival at the resort, you are greeted with cold towels and yummy, refreshing drinks. The kids were even given a t-shirt each. The kids couldn't wait to put them over their clothes while we checked in. Check-in, you get to sit down, sip on your welcome beverage while they take care of most of it for you. Then the take your bags to your room for you and lead you to your room. Waiting for you in the room is a plate of apples and bottles of water.After putting the kids to bed, we decided to get some room service. Was a great way to start our stay. Affordable room service prices and yummy food too. Beautiful size and good shape pool, including attached baby pool and swim up bar. But not only can you swim up to the bar for food and drinks, you can sit around the other side, right next to the pool and eat and drink there too!. And the meals and drinks were also very well priced and extremely yummy. Breakfast each day was slightly varied but still had normal favourites. I particularly liked their Balinese selections. The juices would also change each day, which included 1 healthy juice eat day, which included a sign next to it describing what was in the freshly squeezed juice and listed its health properties. They were always cleaning and maintaining the grounds. Even after bad rain and winds, the grounds were cleaned up in no time. The kids loved Little Rascals. My daughter, so much so, that we barely saw her some days. It was more fun to her than hanging out with the rest of us. They even give you a mobile phone to carry while your children are there, in case the child wants to talk to you, they need to ask you anything or if there were an emergency. How good is that! And no matter what or where you were, they always fawned over the kids and made them feel so special. The kids can't wait to go back. They were planning their next trip back before we had even left! I can't wait to go back to do the things we didn't do on our last trip, like trip their ice-cream. Yes, they have their own ice-cream bar. Almost like a mini Cold Rock. Also want to have dinner at their themed nights and spend more time by the pool and actually use their amazing Gym this time too. Our next trip can't come fast enough. lol

Room Tip: Go the junior suite or higher with kids. It is perfect size and they do it up well. The kids didn...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 13, 2013

I spent 3 nights at the hotel. The friendliness of the front desk staff gave me a good impression of the hotel. It is located very near to the airport, and the sea is just behind the hotel. However, for a nicer view of the sea, you need to walk further down to the right, towards the shopping mall.
We spent most of our time within the hotel premise. Swam, and dined. There was performance on one of the nights, and I liked the bar counter in the middle of the pool.
We had 2 massage sessions in the hotel spa. They have rooms for couple massage.

Just some areas we hope the hotel can improve on:
We wanted to sleep in late and turned on the "Do Not Disturb" switch. However we still have housekeeping crew knocking on our door twice. I believe they were hardworking people but we would appreciate that this "DND" sign be observed.
The swimming pool water was also kind of cloudy. It'll be a more pleasant experience to swim/play in a clean pool.

Overall, it's a nice place to stay in.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coimbatore
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2013

beautiful resort. well maintained. check in was very fast and the staffs were very friendly and helpful. the welcome drink and the cold towel offered on arrival was excellent and so refreshing. room was small but sufficient with a good balcony. food was awesome.
envy restaurant is a must try. so delicious with a beautiful ambiance. we stayed for 5 days. had a great time. would come back here if i visit bali again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 6, 2013

I have stayed at this hotel a few times now. We generally stay here when we doing short trips to Bali (less than 5 days) because of its close proximity to the airport. This hotel offers us everything we want, although I do agree it is lacking a bit when it comes to Balinese decor.
My experience this time is that the hotel was still very good but it was starting to show signs of wear. We had no trouble with our room (A Juniour Suite) but other people I spoke to had changed rooms due to water or airconditioning. The only probem with our room was some loose tiles on the stairs which only became a problem when it rained. They have taken away the nice sunbeds at Envy which is a real shame. Do not bother eating in the main restaurant (where breakfast is served) for dinner. We were given a free dinner but it was very basic and really not worth having. So many better places to eat. I do like the food at Envy though. As a priority club member we got free internet, newspapers. As part of our room deal we got free kids club, massages and a meal. The kids club was actually better than it used to be - the little kids now have wii and computers, not just the big kids. My 7 year old was very happy with this. Overall still a comfortable hotel for families which I consider to be well priced. We will continue to stay here when we are making short trips with our son, but not as a couple, as I prefer the private villa option. They also really need to do something about the blinds in the suite rooms. One of the things I love about hotel rooms is block out curtains. The wooden blinds do not properly block out the light so I kept waking up very early.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tripoli, Lebanon
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 2, 2013

I stayed with my sister from feb 21 to 26, the hotel staff are genuinely friendly and helpful.
The general ambiance was lovely, food was great.
Beach was nice
A little bit away from the market, but it is fun to walk to.

Room Tip: You need to get the ocean view room
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort(R) Baruna Bali

Address: Jalan Wana Segara 33 | South Kuta, Tuban, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Tuban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Tuban
#1 Luxury Hotel in Tuban
#1 Spa Hotel in Tuban
#1 On the Beach Hotel in Tuban
#1 Top resorts Hotel in Tuban
#3 Business Hotel in Tuban
#4 Romantic Hotel in Tuban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort(R) Baruna Bali 4*
Number of rooms: 193
Official Description (provided by the hotel):
Holiday Inn Resort(R)Baruna Bali seamlessly blends with the alluring white-sand beaches of Pantai Segara, locally known as Pantai Jerman, which stretches off the southern coast of Kuta in Bali. A mere ten-minute drive from Bali's International Airport, South Kuta's relatively quiet beaches are a haven for relaxation while a short walk leads to central Kuta's vibrant streets lined with restaurants, bars, shops and markets; the newly completed boardwalk along the beach enables visitors to enjoy a scenic stroll from South Kuta to the famous Kuta Beach in the North. Holiday Inn Resort(R)Baruna Bali offers 193 guest rooms and suites, ranging in size from 28 to 75 square metre, all with private balconies boasting stunning vistas of shimmering azure sea or the Resort(R) 's pool and verdant lawns. Sleek contemporary furnishings with Balinese tropical accents optimize the space for rest and relaxation and have been designed to appeal to families and couples as well as individual travelers. All rooms come conveniently equipped with high-speed wireless internet connectivity, 32-inch flat-screen televisions with over 60 cable channels, CD/DVD players, iPod docking stations, mini refrigerators and tea and coffee making facilities, while hardwood floors, stylish bathrooms with separate bath and power shower areas and 40-inch televisions are standard in all suites. ... more   less 
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Also Known As:
Holiday Inn Resort Baruna Bali Hotel Tuban
Holiday Inn Baruna Bali
Holiday Inn Tuban
Holiday Inn Resort(R) Baruna Bali Tuban

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