I decided to stop into North Rock Brewing around 7pm on the way home from dropping a friend at the airport tonight.Restaurant was empty but still took 5 minutes to be seated. The table offered was located against the rear entrance door at the end of the bar overlooking the dumpsters. What was especially precious was a member of the kitchen staff breaking down boxes and trying to stuff them in the dumpster. This was on the side of the restaurant that sits closest to the bar area, which at this time had only one- two person table occupied by other diners. Thought this was an odd seating choice by the waiter, but we just wanted to grab some drinks and a quick meal before heading home. Drink order was placed upon seating, but not received. 15 minutes later (I'm the type of guy that times these things formerly being in the business so to speak), the waiter asked us if we where ready to place our dinner order, no drinks yet! As a matter of fact, there was no bartender, waiter, or maître from that point forward. After another 15 minutes (you guessed it, no drink orders still), I decided just to get up and leave. My wife suggested that we let someone know that we where leaving due to the lack of service; however as stated above no staff members were to be found. So out the back door we went, being so close and convenient.
This was the first time I have been in this particular restaurant for dinner service in 7 years as the previous management employed similar service practices and I refused to spend my hard earned money on such horrific service and marginal food. I see not much has changed and it looks like I'll have to wait for another 7 years to dine at North Rock. Seems doubtful though.
Here's the kicker, I'm a local and as of September 4th this restaurant, as many others on the island, will depend on locals to keep its business going during the off season. We constantly hear that cruise ships, airlines, and hotels are only half-full. I have to wonder if horrible service like this accompanied by high dining costs and marginal food have something to do with it.
If this is the way North Rock Brewing treats a local,I can only imagine how visitors are treated and why they simply do not come to Bermuda anymore.
See you in 2020 North Rock Brewery Maybe.
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