To be fair and to piggyback my last review... I have now received my refund and I am now satisfied with 9 Beaches.

I cannot edit my last review, but they were faithful to refund my money. Thank you 9 Beaches, I will still consider you for any future Bermuda stays.

Another atypical review because of an atypical situation...

Like the last reviewer, I was disappointed when I found out in late May 2010 that 9 Beaches was closing for a year to do extensive renovations, and was canceling my stay for the weekend of June 18-21, 2010 - my honeymoon! My disappointment, however, was first lessened and eventually eliminated by the staff at 9 Beaches. They addressed all of my obvious concerns, then went above and beyond to make sure I knew that the inconvenience that they caused me was troubling to them as well. My wife and I are headed to a different resort instead, and can't wait to visit 9 Beaches when it's ready next year!

Kudos to 9 Beaches for handling an incredibly unfortunate situation with grace and understanding - I'm happy with the way I was treated, and at a resort I never even visited!

This is rather an odd review, but I feel compelled to write. I made a reservation for my mom, sister and me for this June through Travelocity. When I called to check up on a question, you can imagine my surprise when the recorded message said the resort was closed for renovations through next summer. When I did get hold of a person, I was so favorably impressed by the sensitive, responsive and kind support I got from the 9 Beaches staff. My lodging was re-routed to a different resort and I had several emails and calls checking up on me to make sure everything was all set. In a world where life is too often impersonal and where too many things are somebody else's fault, I was warmed by the treatment I received from 9 Beaches. Can't wait to actually stay there next summer!

In March of 2010 I made a reservation at 9 Beaches for October of 2010 to celebrate our 15th wedding anniversary. Originally I booked a top banana cabana with an all inclusive package. I was thrilled when a couple weeks later I received a phone call saying that one of the paradise pier cabanas opened up. We were able to switch (there was an increase in price which was fine) to one of the cabanas on stilts over the water. So far the customer service was wonderful…very helpful…we were really looking for to our first trip to Bermuda.
In April I came across a review stating that 9 Beaches was delaying the opening date. This made me nervous so I called 9 Beaches and was informed that they had storm damage & the repairs were taking longer than anticipated. I was assured that there would be no issue with our October reservation. On Friday May 14th just before 5:00pm I received an e mail from 9 Beaches stating that they were not going to be opening for the 2010 season due to the storm damage. My husband & I were very disappointed to say the least. However we were pleased to see that 9 Beaches offered 2 other resorts that would honor the rate that we had booked. After many unanswered phone calls & e mails to 9 Beaches we finally got an e mail response on May 21st stating that since we had contacted one of the resorts they requested directly that they would be unable to transfer the reservation therefore our rate would not be honored. This will end up costing us much more money. The email went on to say, 9 Beaches was canceling our reservation and refunding our deposit of $680.00. I sent an e mail back letting them know that we had not put down a deposit at the other resort & asked that they please transfer the reservation for us. Several days later I sent another e mail asking 9 Beaches to advise me how to proceed…my e mail also said that I had a room being held (without a deposit) at the other resort & needed to put a deposit by the end of the business day (2 days later). Unfortunately the response from 9 Beaches didn’t come in time so I put down a deposit at the other resort. The next message from 9 Beaches came on May 26th saying that the deposit would be returned and that this may take a couple of business days. After I sent several more e mails inquiring about our refund on June 3rd I was informed that the refund of my deposit had been put on hold. I then requested to be put in contact with someone who could explain why our refund was put on hold. I received another e mail on June 4th stating that the refund had been processed. June 8th, the refund posted to my credit card. It doesn’t seem fair it took 17 business days before we received our refund.
I understand storm damage is unavoidable. However we feel it was unfair of 9 Beaches to not mention they were under going an $80 million renovation, that it was not just storm damage. What we found completely unacceptable is the way we were notified & the fact that nobody was available to answer any questions for such a long period of time.