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“HORRIBLE EXPERIENCE and have not even been!” 1 of 5 stars
Review of 9 Beaches Resort

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9 Beaches Resort
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3.0 of 5 Resort   |   4 Daniels Head Rd, MA BX, Bermuda   |  
Hotel amenities
Ranked #2 of 3 Hotels in Sandys Parish
Chicago, Illinois
1 review
6 helpful votes 6 helpful votes
“HORRIBLE EXPERIENCE and have not even been!”
1 of 5 stars Reviewed April 23, 2010

My boyfriend and I are having the ABSOLUTE WORST EXPERIENCE EVER with this hotel! If you are considering going here DON'T!!!! We booked a trip for May and they NEVER MENTIONED that the hotel was damaged and closed due to storms. Well, it's not going to be open in time and they tried to pawn us off to one of three other... random hotels less than three weeks before our trip (the best of which filled up within 1 hour of receiving an email) We really wanted the cabana experience so we didn't want to do that. We booked a pacakage and are facing all these flight/change cancelliation fees that they won't cover!!!!!!!! This was supposed to be fun and relaxing and is turning into a HUGE NIGHTMARE. All we want is all the money back that we are haiving to pay to change/cancel our trip! Talk about awful customer service!!!See More

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cabanaman, General Manager at 9 Beaches Resort, responded to this review, April 27, 2010
The set of circumstances that led us to make the decision to delay our opening were unprecedented and very regrettable. We have apologised to every guest who had a reservation with us in May, and through this medium do so willingly again. If there was any way we could have avoided making the decision to delay our opening we would have taken it. Storm damage is not pleasant, it could have been worse. As soon as we knew we were not able to open on time we stopped taking reservations. We emailed every guest (or informed their travel agent where applicable) apologised and mentioned what arrangements we had made. We have selected 3 of the most popular hotels on the Island and gave each guest the choice of selecting one and providing us with their choice, (or ultimately cancelling their reservation). We will contact the selected hotel and make the reservation. The guests will pay no more at the other hotel than the rate they reserved at 9 Beaches. If there is any difference in the price 9 Beaches will pay that difference. Guests will see no more charges on their bill at the new hotel than they would have seen at 9 Beaches.
This is very regrettable set of circumstances, totally out of our control. A blip on the screen compared to other natural events occurring around the world however we cannot but agree that when something happens to you it is very frustrating...and for that we sincerely apologise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
NYC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 1, 2010

We stayed in 9 Beaches for 1 week in August of 2009. Read lots of TripAdvisor reviews, so we knew what we were in for - very basic, camping style vacation. The cabin is a tiny tent, you hear it shaking loudly all night long. The AC is nominally there, but it does nothing - the room gets very hot, the shower is not great either. Everything seems very old, ran down, and not very clean. Lots of mosquitoes - bug spray is a must! You can smell the cow farm when walking by the resort entrance, but our cabin was luckily far away from it - so it didn't bother us.

The hotel restaurant food is worse than average, very generic (fries, pizza and burger type), and you have to make a reservation in the property restaurant to get in. The staff is very friendly and doing their best to make you feel welcome. And you get to stay right by the gorgeous ocean for a fraction of price you'd pay in expensive hotels nearby. The ocean and the beaches are amazing, we loved watching the sunsets outside, did lots of snorkeling, took a catamaran. The waves are very gentle, and the water so warm - perfect for young children.

Walking distance to the supermarket, we bought lots of fresh fruit and veggies for the snacks. The mini bus (shuttle) is only $5. Pink public buses are great for traveling elsewhere - we went to the Dockyard, Hamilton, etc. Took a ferry to St. George - long waiting lines, but it's worth it. Plus, you can't beat the 1.5 hr direct flight from NYC, so close!

We loved the trip, because we didn't have high expectations. It was not the best hotel for a family traveling with 2 young children (4 and 3 years old). I would honestly not do it again, but if you're on a tight budget and don't mind sacrificing the comfort to economize, 9 Beaches is the place to go!

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2010

Our weekend at 9 Beaches was fabulous. We stayed in an Over Water Bungalow and had the All Inclusive Plan. The staff catered to our every need and even delivered chocolate covered strawberries and champagne to our cabana on my birthday! We went in May and it was definitly chilly. Too chilly for me to hop in the water, but many others were eagerly swimming at the many beaches. It was so fun to explore the resort and find all the tiny, secluded beaches. We really loved the relaxed atmosphere. We spent our days relaxing on the beaches and eating. The food was great! I suggest the all inclusive plan because it literally included any and all beverages and meals. We ate and drank until our hearts content. I would also suggest doing during the summer months as the weather will be more favorable. Overall, the trip was great, people were amazing, and travel to and from was easy!

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marietta,ga
Top Contributor
80 reviews 80 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 1, 2010

if you are looking for beauty,peace and awesome meals stay here. If you are the kind of person who the glass is half full you will see the beauty of this place and over look the not so perfect areas. we were married on 9beaches and it was wonderful. Phyllis made sure that everything went off with out a hitch. Our ceremony, cake beach and meal were perfect and it was perfect and memorable.

I would not recommend going during the warmer season-no real air to speak of. But in fall-fabulous! Could they use a makeover? Yes, some paint and spring cleaning are in order but this is a nature type experience. Watch for specials and the reduced prices are worth it. We will go back for an anniversary!

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2010

I had stayed at this hotel in September of 2009. I am only writing a review now as I was searching hotels on Trip Advisor for another vacation. I wanted to comment on a few concerns with this hotel. It was very much so like a camping experience. The cabana is a canvas tent that unfortunately does not stay cool. The AC can run all day long and it will still be very warm. The only time it was comfortable was after the sun went down. The canvas walls had let the cool air escape. Also, the room was not very clean. The bathroom had stains on the walls and near the sink. The shower stall is very tight and shower curtain was also dirty. The room features a table and chairs for eating and a futon with coffee table. There were bins under the bed for storing clothes as the closet was on the smaller side. This made the room have a very college dorm like feel.

We had ordered room service during our stay. The room service food was not good and came in Styrofoam containers with plastic utensils (like ordering takeout). We also ordered a bottle of wine and received plastic cups (not very fancy). The only reason why I mention this is because it is not cheap.

Pros: The hotel is in a good location. The cabana sits right on the water and there is a balcony in your room where you can sit and relax. The views are quite beautiful. You can walk down to a small beach area but there is a lot of seaweed that washes up on the shore. They also have a sports facility on the grounds where you can rent a kayak or snorkeling equipment etc. They have a restaurant and bar at the hotel and I believe breakfast was included in our rate. It was a breakfast buffet. They also have a free business center to check your email.

I work for a hotel in NYC so I try to look at all the aspects relating to overall value. Do to the lack of cleanliness and the discomfort from lack of AC, I would have to say it was not worth the price and I unfortunately would not return. It did however have beautiful views as it sat right on the water and the sunset was unbelievable.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, VA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2009

My husband and I traveled to 9 Beaches resort with plans to get out and see everything in Bermuda. We are not big "resort" people so we didn't expect to have so much to do right there at 9 beaches! Our first few days were spend snorkeling and kayaking right outside our Cabana. We spent the afternoons relaxing at Dark and Stormy's and the evenings at the restaurant. The staff was wonderful and coordinated scooter rentals, trips to Dockyard and anything else we asked for. I would definitely stay here again and recommend it to all my friends!

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
1 review
5 of 5 stars Reviewed December 16, 2009

My husband and I celebrated his 60th birthday with a long weekend at 9 Beaches.

We had a fantastic stay! Room was very comfortable and view was out of this world.

Service was warm and helpful. Food was good. Beaches were amazing and we snorkeled right off the beach steps from our room. We'd like to come back for a longer stay sometime soon.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about 9 Beaches Resort

Address: 4 Daniels Head Rd, MA BX, Bermuda
Location: Caribbean > Bermuda > Sandys Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Sandys Parish
Price Range (Based on Average Rates): $$
Hotel Class:3 star — 9 Beaches Resort 3*
Number of rooms: 84
Official Description (provided by the hotel):
9 Beaches is Bermuda’s first and only ultra-casual resort. So bring your flip flops, no stilettos or suits allowed! It’s Bermuda, but ultra-casual. Why spend your vacation in a “room” when you can have your own private soft-sided cabana? More like your own beach house. And 9 Beaches has the most complete water sports operation on the island. Find out why guests are calling 9 Beaches “Heaven on earth for the down to earth. Temporarily closed for renovation. ... more   less 
Also Known As:
9 Beaches Hotel Sandys
Hotel 9 Beaches
9 Beaches Bermuda
Nine Beaches
9 Beaches Resort Bermuda/Sandys Parish

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