My wife and I recently (4/27/13-5/4/13 traveled to Bermuda and stayed at the Grotto Bay resort. In all our vacations, we've never been treated more nicely by a staff. Everyone was polite, helpful and obviously concerned that we had the most enjoyable time possible. I can't remember all the names, though Veronica Esteban, Victor, and particularly June-Ann Furbert stand out. It also didn't hurt that the resort was set in one of the more picturesque areas of a very picturesque island (actually 21 islands) Bed was conducive to sleeping well. Food was excellent! Loved the Dark & Stormies!