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“Grotto Bay” 5 of 5 stars
Review of Grotto Bay Beach Resort

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Grotto Bay Beach Resort
3.5 of 5 Resort   |   11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda   |  
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Ranked #2 of 2 Hotels in Hamilton Parish
Verona, Wisconsin
2 reviews
5 helpful votes 5 helpful votes
“Grotto Bay”
5 of 5 stars Reviewed May 9, 2013

My wife and I recently (4/27/13-5/4/13 traveled to Bermuda and stayed at the Grotto Bay resort. In all our vacations, we've never been treated more nicely by a staff. Everyone was polite, helpful and obviously concerned that we had the most enjoyable time possible. I can't remember all the names, though Veronica Esteban, Victor, and particularly June-Ann Furbert stand out. It also didn't hurt that the resort was set in one of the more picturesque areas of a very picturesque island (actually 21 islands) Bed was conducive to sleeping well. Food was excellent! Loved the Dark & Stormies!

Room Tip: Get one with a balcony, if possible.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,365 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
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English first
Southampton, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 9, 2013

We stayed May 1st through May 4th. We had an issue on an earlier attempt to vacation here and Deborah, the manager, was extremely helpful and understanding of our situation. We were able to rebook at a later date with no penalty! She also set it up so we were able to check in early when we arrived.
As soon as when stepped out of the taxi at the front entrance we were welcomed with smiles and greetings. It was a great way to start our trip. Checking in at the front desk was easy and very friendly. Esme, from the concierge was the sweetest, guided through all the ins and outs of the resort, transportation, activities, restaurants and must sees, of the island.
The beach was great, the resort was great and we had a great time!
Grotto Bay is a perfect place to spend some time away and relax!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 7, 2013

This is a great moderate resort. Since this is an older resort, the bathrooms are small. That said the rest of the room was great. I travel a lot and I have to say the bed was the best. I slept like a baby. This hotel is known for its service and it won't let you down. Food was excellent. They have a complimentary high tea every afternoon. Skip if you are on a diet. Their cupcakes are the best.Two things the hotel could improve on is internet reception and additional tv stations. They did tell me when I was there in April, that the interenet was going to be upgraded. Note they do charge for internet. Like many hotels in Bermuda, this hotel is built on a hill. I personally would not recommend this property to anyone with a mobility issue. I know the hotel will pick you up in the golf cart, but having lived with someone in a wheelchair this resort would be difficult.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2013

We returned for the 3rd time to Grotto Bay Beach Resort for another wonderful week in Bermuda, April 2013. We love the setting of Grotto Bay w/beautiful views of Bailey's Bay, terraced levels to the pool/patio area & the beach. The patio grill & Palm Ct. were great for dining- excellent food & friendly, helpful staff. The Swizzle Inn is just a short walk up the street, and busses are easy to get in front of the hotel. Just one disappointment was the outdated charge for internet use. We found restaurants with free WiFi. In all, this is a great place to stay!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 7, 2013

My bf and I are big on beach vacations and we were underwhelmed by Grotto Bay. The resort (as reiterated by other reviewers) is minutes away from the airport, set right on a deep blue bay.

Staff were generally professional and friendly. Kudos to the concierge desk which was always warm and helpful, although the restaurant staff frequently seemed overwhelmed when there was more than 2-3 guests ordering.

F&B options were very limited and the menus are even more so. Fans of burgers, salads and pizzas would have no complaints. However I was surprised that the menus would offer so little (read: nothing) in terms of fresh seafood and I was extremely unimpressed by my McD-style burger. Thankfully, Swizzle Inn is less than 5 minutes away and we had a few delicious meals there.

The room itself was small, old fashioned and extremely dusty. Towels left a dusty layer of lint on both of us. Sheets that appeared to have been white (a long time ago) were accompanied by lifeless pillows.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3413jpm, General Manager at Grotto Bay Beach Resort, responded to this review, May 8, 2013
Dear Valued Guest,

Very disappointed to read your comments and wish to apologize for not living up to your expectations. Not exactly sure what you referring to when it comes to our food and beverage offerings. We serve food in three outlets: Hibiscus Room, Palm Court and Bayside Grill. Menus in Palm Court and Bayside Grill are casual menus and do include hamburgers and pizza in addition to such dishes as Maple Roasted Atlantic Salmon, Steak Frites, three different pasta dishes as well as salads and soups. The Hibiscus room with 25 items on the menu including four fish dishes (Confit of Steel Head Salmon, Catch of the Day, Duo of Local Mahi Mahi and King Prawn as well as Butter Roasted Red Snapper), two vegetarian dishes and seven Grillade and Rotisserie dishes in addition to a variety of appetizers, soups, salads and desserts.
Regarding your comment about the room and linens. We just completed installation of new linens in another building. New linens are made out of a very luxurious and comfortable micro fiber. In addition new pillows were installed as well. Not sure if you stayed in one of our rooms prior to receiving new linens. Your comment regarding room being dusty has been shared with our Executive Housekeeper. Our apologies. Please be assured this is not the norm.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford UK
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 5, 2013

My wife and I spent a week at Grotto Bay,returning on 23 Apl. We thought it was superb - the food was excellent, plentiful and well presented. ALL the staff were friendly and very helpful (especially June-Ann & Esme). The position of the hotel was spot on with only a short transfer from the airport (the planes caused no noise problem) and the view from our bedroom was picture postcard. As previous reviewers have said there is a good, frequent bus service just outside the hotel which can take you all over Bermuda - a service we used every day. There are also well marked walking trails on the island and these led to discovering some wonderful viewpoints. This excellent hotel, the friendliness of the Bermudian people all have made us decide this may have been our first visit but it will definitely not be our last.
Thank you to all at Grotto Bay

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buxton maine
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 30, 2013

We recently stayed at Grotto Bay Beach Resort in Bermuda and found the accomodations to be very nice. The location, 5 minutes for the airport was very helpful for check out day. The concierge were extremely knowledgeable, friendly and helpful. All the staff were overly helpful and pleasant, from the bellman to the cleaning staff to the front desk people. With moped rentals right next door, we found the convenience to be perfect. A Beautiful pool area with restaurant and bar right there was convenient. Although a bit of a drive from the south shore beaches and Hamilton, we enjoyed being off the beaten track a bit and found the beaches off St. George to be gorgeous! Our kids loved it as did we and we would definately return again!
( the only thing I would have loved is free wi-fi ) ( We were told most hotels on the island do not give free wi-fi but this would have kept us at the hotel restaurant more as we left to find a restaurant with wi-fi )

Room Tip: We stayed in the rooms closest to the beach and found them to be in a convenient location to the poo...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grotto Bay Beach Resort

Address: 11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Hamilton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Hamilton Parish
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grotto Bay Beach Resort 3.5*
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Also Known As:
Grotto Bay Beach Hotel Hamilton Parish
Grotto Bay Bermuda
Hotel Grotto Bay Beach
Grotto Bay Beach Resort Bermuda/Hamilton Parish

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