Just spent 4 nights for the first time. We found the room very clean. The Bellmen were extremely helpful. We enjoyed the continental breakfast in the bar area as a option to the full buffet. Dinner was enjoyable in both dining areas. The only problem we had was getting information from the front desk staff or missing concierge. However, bellmen filled in for us in getting information about the area. The pool was open...and some very brave hearts tried it...a little to cool for water sports for me in January.
Overall we found that the Grotto meant our needs, and would return again. Bermuda is an extremely safe and friendly island! We are now big fans of this area and plan to return!