My wife and I were not greeted, felt really unconfortable from the monment we got on the inside
Unfriendly customer service, everything had some type of surcharge, even to use the tennis courts!?? TV stations constantly froze up, especially at night time. The rooms were clean but extremely outdated and noticeable wear and tear. The walls are paper thin. The bathroom was okay and up to date. The rental equipment was horrible, the pool was okay. The cave located on the property is not worth seeing poor lighting, "one of the reason I chose Grotto Bay", but you are better off just going to see the Crystal Caves which is right around the corner cost about 25 to see both caves.
Bottle of water at the hotel $3.50, there were no vending machines
Tennis court $10 per hour to use
2.50 surcharge to use your calling card from the room to make long distance calls
Bed size extremely small
No Microwave in the room
Refrigerator extremely loud, had to unplug it.
No soap in the bathroom just shampoo.
Extremely bored at night time.
NOW the Hamilton Princess
I left there and stayed at the Hamilton Princess, this hotel is extremely nice cost a little bit more but well worth the $$. Please heed my word, well with the money. It was like 250 a night but , they have big LCD TV, fresh sheets ,soft pillows, robes, food in the refrig, free activies, a mini putting green, great food, free transportation to there sister hotel. live music, stores all through the hotel Everything in the hotel was NEW and UPDATED. All around an awesome experience. Live music closer to life and civialization.
Dont do Grotto Do Hamilton Princess, or check for another resort. You get to use both hotels when yo...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 17, 2013
Realy disappointed to read your comments since it is our goal to ensure our guests enjoy their stay with us which is reflected in the numerous other postings by other guests who thoroughly enjoy our facilities and service. Pleased to inform you that we are in the process of changing from sattelite TV to cable TV which will eliminate "freezing" of picture due to weather as well as installing large flat screen TV's in all of our rooms. There are 10 vending machines available to our guests. Regarding charges for additional services: please be informed that we offer an All Inclusive Supplement which includes Tennis, breakfast, lunch and dinner as well as watersports rentals and alcoholic and non alcoholic beverages for $99.00 per person per day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.