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“Excellent Hotel, near the airport” 4 of 5 stars
Review of Grotto Bay Beach Resort

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Grotto Bay Beach Resort
3.5 of 5 Resort   |   11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda   |  
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All Inclusive Supplement
Ranked #2 of 2 hotels in Hamilton Parish
Dunboyne, Ireland
Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
55 helpful votes 55 helpful votes
“Excellent Hotel, near the airport”
4 of 5 stars Reviewed January 7, 2013

I have to say that I honestly had a fantastic time here. It is in a lovely setting, on the beach. The food was always very good. We were on an all inclusive package, and while it was very good value, the food did get a bit boring towards the end. It is very convenient to the airport, and a short drive to most everywhere on the island. There are not very many flights in and out, so the airport location is not really a problem, but if you are bothered by noise like this, then it might not be the hotel for you.

This was my first visit to Bermuda, and me experience in this hotel will bring me back.

Try to get a room with a sea view, it is beautiful.

Room Tip: Try to get a sea view
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hertfordshire
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 3, 2013

we arrived the evening before christmas eve 2012 at Grotto Bay a very pretty place lots of neat gardens leading to the beach which is on your doorstep the main building with the restaurant is beautiful with lodges around it there are undergound caves free to walk into and bus stops very nearby we could also go for nice walks quite near by the staff are friendly and helpful and so are the locals quite near the airport but you would never know it recommend all inclusive as we were its an expensive place to visit but well worth it

Room Tip: sandy lodge great sea view near main building
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 26, 2012

We came to Bermuda the weekend before Christmas, 3 night stay, for a quick escape to start the holidays. As we learned, Bermuda is very SEASONAL, unlike the Caribbean, so keep in mind that our off-season experience was different than it might have been during the summer high-season.

Temperature varied high-60s to low-70s, with a cold breeze blowing throughout, and the water was similarly cold. Grotto Bay Beach has a nice (small) beach with a lot of available water activities, but in the off-season the bitterly cold water makes swimming and any water sport a pain more than a fun experience. We braved the water every day, more to take advantage of the beautiful clear water than to enjoy it, and emerged red and shivering. We even went snorkelling out to the sunken ship just offshore, which is surprisingly large and on clear days is probably very cool but the cold winds mucked up the visibility for us.
We had to run from the cold ocean to the jacuzzi which, thank god, was hot, because the pool is not heated in the off-season! Cold ocean, cold pool, hot jacuzzi.
Pool side grill and bar are also closed in the off-season, and only one dining hall is open at a time (serving the same off-season menu) so it is an uphill trek to the main bar to get any drinks by the pool. This didn't stop some guests we saw trying to take advantage of the all-inclusive they paid the extra $99/night for, who would take 3 beers at a time down to the pool for efficiency's sake.

Positives:
Room - large comfortable bed, updated modern bathroom
Friendliness - staff was very friendly and helpful
Spa - highlight of our stay, the resort has converted their best grotto into the spa, which is an incredible escape from the world. We had the 60-minute couple's massage, and though they charge an extra $20 to have it in the grotto it was totally worth it. Magical.
Location- the resort is a 5 minute taxi from the airport on a beautiful bay, and the proximity to the airport is barely noticeable. The Swizzle Inn is a short walk where we preferred to eat and drink (see: Negatives: Food) and the Crystal Caves is also very close for a great nearby activity.
Private- it may have been the off-season slow, but hardly anyone was at the resort so it felt like we had the place to ourselves. Nice change from the hustle and bustle of New York City

Negatives:
Food - the dining experience at Grotto Bay Beach Resort was sub-par and very overpriced. Arriving on an evening flight our first night, we had dinner at the bar which was reasonable and got the job done. For the rest of the trip, we declined to pay $22+ for breakfast and took our lunch elsewhere on the island. The one night we had dinner in the dining room, we regretted it immensely. They clearly try to balance the all-inclusive and a la carte options by charging ridiculous prices for entrees and skimping significantly on portions. The quality makes sense for a buffet, but not for a sit-down dinner charging $25-40 per entree. The only positive was the bread service. Our soup was served in tiny bowls. We had the catch of the day which was overdone and dry tuna (likely sitting under a heat lamp for god knows how long) served with marinara sauce and underdone boxed couscous. After seeing how small the dessert portions were on other tables, we decided to go elsewhere for our last course. As previously mentioned, the Swizzle Inn up the road is better food and better priced.

Room Cleanliness- everything in our room was clean, but we came back one day while the maid had stepped out in the middle of cleaning and saw that our cups and mugs were soaking in the sink. Signs of lipstick later made it clear that the cups and mugs aren't washed and exchanged, but just rinsed in the bathroom sink and replaced.


To summarize - lovely resort with some ups and downs, but would not recommend Bermuda during the off-season just because of the cold weather.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
85 reviews 85 reviews
72 hotel reviews
Reviews in 41 cities Reviews in 41 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed December 23, 2012

I'll say at the outset that the hotel's own website doesn't do this resort justice. So I hope my review - and those of others - will help to promote the Grotto Bay Beach Resort.

It is a lovely spacious resort with very well maintained grounds and blocks of apartments dotted around the site. We had a top-floor, ocean-view room directly overlooking the bay, with its own very private balcony. The room was very comfortable, with a decent-sized bathroom and good quality towels and spa bathroom products. Hens and roosters, along with a few cats, roam freely around the grounds. No need to worry about not getting a wake-up call!

The were some issues with the TV reception - which was also apparent in the hotel bar area too - so I'm guessing that was environmental, as it did coincide with a short period of poor weather. And, as others have reported, there is no free WiFi and the high per-device charge for access meant we restricted our web-browsing to cafes, bars and restaurants on the island that offered free WiFi to their patrons.

We were on a room-only deal. We ate breakfast twice at the main restaurant. The $20 buffet was very good value for money, with a selection of hot and cold choices that you would expect to see at high-category hotels in the USA. On our other three mornings, we grabbed a lite-bite at the hotel's bar, which was also frequented by the many flight crews who stay here. We also ate dinner at the hotel on one night. Again, the food was of a very high quality.

The staff are very friendly and personable, especially those in the restaurant.

Do take time to visit the small on-site grotto. A very special place.

The location is perfect. You can see the resort from the airport and, after a long flight from the UK, it was great to be in our room within minutes. You can't really hear the airport from the resort, in part because there aren't that many daily flights into Bermuda.

Four bus routes serve the hotel. Two in fact have the resort as their terminus. So you can be in Hamilton (where you can change for busses and ferries to the west of the island) and the historic town of St Georges very quickly. The reception can sell most of the multi-day transportation passes on offer.

We got a really deal from hotels.com (about a 60% saving) and given the high costs of the other accommodation on the island, the Grotto Bay will always offer a great value for money choice.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatlinburg, Tennessee
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 22, 2012 via mobile

We loved this place except for one item, which Ill get to later. I can only guess that this resort has undergone a large renovation from reading some older reviews. Having said that, our stay at Grotto Bay was nearly perfect. First off, the entire staff was very friendly and helpful. They rooms were modern, updated, clean and had everything you need for a perfect vacation. There is a nice private beach with good snorkeling. Very nice pool with food and drink available. Good location with transportation nearby. Only thing we didn't care for was the lack of Wifi. None of the rooms had it and you have to pay for it in the lobby. Most of the resorts have free Wifi in the lobby at the very least.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Attleboro, Massachusetts, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 11, 2012

Where to begin??
Massage in the cave? Phenomenal!
The Staff? Caring, attentive, friendly, and professional.
The Resort? Nothing short of paradise.

Grotto Bay Beach Resort was the perfect gateway for a mini trip to Bermuda. It is close to St. Georges and Hamilton. Transportation was easy with the efficient bus system.

The Concierge, June Ann, gave us a blue print for an awesome stay, highlighting the "must-do's". We truly got a feel for the family-like atmosphere of this resort. Thanks!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Conway, New Hampshire
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 11, 2012

Just came back from a long weekend trip and stayed for the first time at Grotto Bay. I was very impressed with the general upkeep of the resort. The grounds are beautiful and well cared for. The resort has some age but has recently been spruced up and looks great. This was off season so there were very few people about. The poolside bar/restaurant was closed but the heated pool was open. The caves on the property are unique. There is one that you can enter anytime and swim in the underground pool. The other is reserved for massage therapy and spa treatments. It is a very special atmosphere. It is magically lit and there are winding walkways along the mineral formations. A canopy tent is set up on a platform overlooking the water. Gentle music plays as the stalactites drip water sounds randomly. It really takes you away as the trained therapist works you over. I opted for the deep tissue. Pricey? Sure. Unique and worth it? I thought so.

Our room had an ocean view. It looks like most of them do. The property is near the airport so one can watch the planes land and take off. It's not so close that the noise would be considered a nuisance, just the sound of distant jet traffic across the bay at a not too busy airport.

I will say that the walls are pretty thin. One can hear muffled conversations in the next room or the occasional toilet flushing. The property is staffed by wild hens and roosters that live in the bushes so be prepared to be awakened at sunrise by cocks trying to out crow each other. The very comfortable king size beds with memory foam mattresses make up for the Roosterpalooza by supplying a solid nights sleep. The bathrooms are on the small side. The pool area is nice, comfortable and well maintained but showing some age. The hot tub is inadequate for the size of the resort. One seven person tub for hundreds of potential guests doesn't cut it. They should scatter a few more around the resort. Perhaps one per building. They do keep it on the very hot side though. I'd say about 104 F. The beach is small, sandy, private and very swimmable. There's water sports equipment available, including fishing tackle and kayaks.

The food is well above average and the service was swift yet friendly. I really recommend the buffets. They are plentiful and varied in choices. The international buffet on Friday night had everything from sushi to Peking duck to prime rib and was as good as a la carte dining. The breakfast buffet is all you could hope for with an assortment of fruits, yogurts, pastries all the way up to omelets made to order, fresh waffles and eggs any style. There are all manner of sides to go with either buffet.

The resort is well located directly on the main bus route between St. George and Hamilton. The bus really is the most convenient way to travel in Bermuda. It is safe, frequent and simple to learn. Watching the locals come and go is an added experience. The Bermudian people are friendly and hospitable. I love watching the generally well behaved children go about their after school commute. If you have a death wish, you can choose to rent a moped just outside the resort entrance. The Swizzle Inn, a well known tourist and local mingle pub is about five hundred steps up the road. Well withing staggering home distance. I would stay at the Grotto again.

Room Tip: One way or the other, you are facing lots of stairs. If you stay near the main lodge, you have to wa...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grotto Bay Beach Resort

Address: 11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Hamilton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Hamilton Parish
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grotto Bay Beach Resort 3.5*
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Also Known As:
Grotto Bay Beach Hotel Hamilton Parish
Grotto Bay Bermuda
Hotel Grotto Bay Beach
Grotto Bay Beach Resort Bermuda/Hamilton Parish

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