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“food was excellent, rooms were tired” 4 of 5 stars
Review of Grotto Bay Beach Resort

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Grotto Bay Beach Resort
3.5 of 5 Resort   |   11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda   |  
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Ranked #2 of 2 Hotels in Hamilton Parish
Dallas/Ft. Worth
Top Contributor
73 reviews 73 reviews
50 hotel reviews
Reviews in 51 cities Reviews in 51 cities
101 helpful votes 101 helpful votes
“food was excellent, rooms were tired”
4 of 5 stars Reviewed November 19, 2012

This is a difficult review to write because Grotto Bay is a little tough to categorize. Some things were excellent (location, views, restaurants, unique grounds) and other things were a little "tired" (room decor and the pool area). Overall, I really liked this place.

The food in the hotel restaurants was not inexpensive (island food rarely is), but the quality and value of the food was excellent for the price. As an example, the breakfast buffet was $22 but served omelettes made-to-order, smoked salmon (lox), lots of fresh fruit, thick bacon, etc. For dinner a co-worker had duck, an amazing salad, and several glasses of nice wine for about $50 (all delicious, perfectly cooked, and served with very nice presentation). On the other end of the spectrum, I also had buffalo wings one night for $10, and they were also very good. Service charges (gratuity) are included in the restaurant bills, so the service was not lightning-fast, but was definately acceptable.

My favorite thing about the Grotto Bay Resort was the cave and the swimming grotto. I was expecting some half-manufactured tourist gag, but found a stunning natural cave with a crystal-clear blue-lagoon for swimming. Wicked cool. The pictures don't do it justice.

There is a gas station near the hotel that rents scooters for $80/day. No half-days or by the hour. After talking to the concierge, we opted for a "taxi-tour" of the island instead. They are $40/hour and you can set the time, agenda, and pace. If you choose to rent a scooter, be very careful driving. The roads are very narrow, very curvy, and many people drive dangerously fast.

I've never been to Bermuda before, so I don't have another hotel to compare this one to. I do not consider it a luxury hotel (although I would catagorize The Hibiscus Dining room as luxury), but I did like it and I certainly enjoyed my stay. I have to recommend it if you can get a good deal.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3413jpm, General Manager at Grotto Bay Beach Resort, responded to this review, November 20, 2012
Thank you very much for your comments. Really glad to hear you enjoyed our resort. Pleased to advise you that we are in the midst of refurbishing our rooms as we speak. New 40" flat screen TV's are being installed in all rooms, new luxurious bedding including duvets have been installed in all Ocean Front Rooms, all armoires are being removed and replaced with desks. This is in addition to all buildings being painted and all new lighting being installed on the exterior of all buildings. The pool and beach area were very busy over the past 8 months and have just been painted. The pool and beach area will further be attended to the beginning of January, right after the Holidays. We will be spending in excess of $1.5 Million on upgrades over the next few months, areas addressed by you will all be attended to.Hope to welcome you back to our resort in the near future.
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1,366 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
Date | Rating
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English first
Sewell, New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 14, 2012

Grotto Bay was an excellent choice for my sisters and I to take my mother to celebrate her 70th birthday! Everyone from the front desk to the concierge to the wait staff went out of their way to make us feel welcome and comfortable for the entire trip. Our rooms were clean, comfortable and with a view to die for (Somerset Lodge). We booked our stay for 4 nights and chose the all inclusive meal plan (highly recommended) and do not have a single complaint about the food or service. The breakfast buffet had plenty of wonderful choices but the yogurt and belgium waffles were at the top of my list...a variety of salads, sandwiches, burgers, etc. were lunch options (the Greek Salad, Chopped Salad, and Pulled pork Sandwich were a hit with us). Dinner was a gourmet experience (the Habiscus Room is a must) where we enjoyed 4 courses with plenty of time to linger over and not feel rushed (the Salmon and Mahi Mahi were 2 favorites). The hotel staff were all friendly and professional with just the right feel to make us feel at home and hoping for a return visit. A special thank-you to to Janay at the front desk, the ladies at the concierge desk, Ben who served us breakfast, lunch, and dinner with a smile and wonderful sense of humor, Victor, and of course E. Michael (our evenings by the fireplace outside were wonderful endings to our days). Thank-you to all of the Grotto Bay staff that welcomed us back when United cancelled our flight home and sent our whole flight ot Grotto Bay for the night until repairs could be made.. We hope to return again and may even bring the boys along!

Room Tip: Somerset Lodge. The view from rooms 720 and 721 were incredible!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
77 reviews 77 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed November 13, 2012

We travelled one day ahead of a group spending a week on an organized golfing week to try and customize ourselves to the time difference. We had paid to go all inclusive but arriving late in the evening and having the following problems, we missed supper which will make sense later on in this rant. Unfortunately we were shown to a room where the bathroom was awash with ants. On calling reception to ask to change rooms I was told in no uncertain terms that this would not be possible and a housemaid would be up with a spray to deal with the problem. In the mean time my wife was trying to plug in the bed side light and moved the side table and out ran a cockroach!! I rang reception again and was told that it was impossible to move rooms as the hotel was full. This was a blatant lie as when the house maid arrived she agreed that we must move and organized it for us. Thank you. The next room No.111 was a vast improvement on No. 630, close to the pool and on the ground floor. The view wasn't as good but the room was in a slightly better decorative order but still a bit shabby. I had to get up during the night and in going to the bathroom.......yes you got it - came toe to nose with another cockroach! I didn't dare tell my wife until we left the hotel and kept my fingers crossed that she didn't see it during our stay. The hotel without prompting offered me a $50 credit to my room for the initial disruption which I gladly accepted but which I then gave straight back to them by taking a week's internet connection which spookily enough cost $50. (Wi Fi is normally free in the hotels we stay in?) On checkout (11am), I went to hand in my room keys and was told by the receptionist that I owed the hotel $110 and that she would take it off my credit card. I asked what it was for and explained that we were all inclusive and about the room credit etc and was then told it was a mistake and it was only 60 dollars I owed. Once again I quizzed what it was for and once again I was told it was for Wi Fi. I went through it all again and was told yes you are correct it should have only been $10? At this point I gave in and gave her $10 just to get away. She came after me and gave me the money back saying she didn't really mean it and was sorry. As we were not leaving until 5pm, I said presumably our all inclusive runs for the rest of the day and was told no. At this point my wife got involved, pointing out that we arrived late, had no supper and had problems with the room etc. The receptionist consulted her supervisor who agreed that we were in fact entitled to all inclusive for the rest of our stay. On a positive note, 99% of the staff were courteous, helpful and polite. The food in the hotel was OK but nothing to write home about. Some waiter service in the bar would have been nice along with some more seating and perhaps some nibbles with your drink. We had a mini bar in the room with nothing in it and no room service which was also poor. Bermuda is a visual feast with stunning views, crystal clear waters and generally very friendly people. However, if my wife and I were to ever go back I am afraid it won't be to Grotto Bay Hotel which I would probably rate as no more than 3 star.

Room Tip: Most if not all rooms have sea views.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3413jpm, General Manager at Grotto Bay Beach Resort, responded to this review, November 15, 2012
Wish to apologize for the inconveniences you and your wife experienced during your stay with us. Please be assured that we have a very reputable pest control company in our employ. With the resort being located in the tropics on a large estate surrounded by park areas, in addition to us not being able to control what guests bring into their rooms and the fact that our climate is so pleasant that guests may leave sliding glass doors open pest may enter a room on rare occasions despite our best efforts. Again, please be assured that we do everything in our power to control pests and that this occurence is therefore extremely unusual.
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Greenwich, Connecticut
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2012

We went for a wedding in October and this was our first time to Bermuda.
I was a bit skeptical to stay at the Grotto Bay as I felt it was a bit too close to the airport. Reality was, I hardly knew the airport was there! When we first arrived to our room,were not happy with it (factors that I wont get into). They upgraded us without any hesitation to a much better room.
From this moment, it seemed like the staff did everything they could to make our stay wonderful.
They gave us free wi/fi!
When we were waiting for a cab and the cab driver didnt show up for over 10 minutes, the hotel concierge decided to take us in one of the hotel cars!
Upon arriving back home in Connecticut, I realized that I left a notebook in the room. I called them and they said they would send it out. Since Bermuda is an island and a different country, the rate was almost $100. I said, its not worth any where near that amount. One of the nicest things happened,which was Above & Beyond the Call of Duty! One of the staff had flown to the states and fed-ex it to me at a fraction of the cost.
I want to say Thank You Grotto Bay for such wonderful service. I would stay again and again.

Room Tip: If you dont mind stairs,because there isnt an elevator ask for a room on the top floor (3rd)by the w...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 7, 2012

Just returned from a girls weekend. This is my fifth visit to this resort, but the first without my husband and the first with just the girls. As mothers it is difficult to leave the family behind and get away with friends to relax and recharge ourselves.We had so much fun, a lot of laughs and much needed rest. We did the all inclusive which was well with the money, It even included floats and water sports.We had great weather high 70's. The rooms were clean and the bedding clean and very comfortable.The staff and food were excellent,it gives you a warm intimate feeling.Not a flashy, busy resort.We are already going to plan ahead for next fall.

Room Tip: ocean front, top floor,end room
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 6, 2012

My husband and I stayed at Grotto Bay from Oct 24th to Oct 28th. This was our first time staying on the island as we are used to traveling to Bermuda via cruise ship. We were not disappointed. Grotto Bay is just a short drive from the airport. It is a nice place, nestled on a hillside. The view from our room was awesome. The only drawback is that you cannot see a sunrise or sunset from the rooms at this resort and the beach is very small. The shower was a bit of a pain to use since there are no shower curtains, just a half glass wall.....water everywhere. The food here is very expensive......had the breakfast buffet on our first morning and didn't realize that it was $20 plus tip per person, yikes!! So we never ate at the resort again. Frequented the Swizzle Inn just up the road for most of our breakfast and lunch needs. The cave was pretty cool but the water was a bit chilly. All in all we enjoyed our stay at Grotto Bay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellfleet, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 26, 2012

The restaurants were very clean and the menu selections were above average. Of course try to avoid the buffets if possible.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grotto Bay Beach Resort

Address: 11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Hamilton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Hamilton Parish
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grotto Bay Beach Resort 3.5*
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Also Known As:
Grotto Bay Beach Hotel Hamilton Parish
Grotto Bay Bermuda
Hotel Grotto Bay Beach
Grotto Bay Beach Resort Bermuda/Hamilton Parish

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