We travelled one day ahead of a group spending a week on an organized golfing week to try and customize ourselves to the time difference. We had paid to go all inclusive but arriving late in the evening and having the following problems, we missed supper which will make sense later on in this rant. Unfortunately we were shown to a room where the bathroom was awash with ants. On calling reception to ask to change rooms I was told in no uncertain terms that this would not be possible and a housemaid would be up with a spray to deal with the problem. In the mean time my wife was trying to plug in the bed side light and moved the side table and out ran a cockroach!! I rang reception again and was told that it was impossible to move rooms as the hotel was full. This was a blatant lie as when the house maid arrived she agreed that we must move and organized it for us. Thank you. The next room No.111 was a vast improvement on No. 630, close to the pool and on the ground floor. The view wasn't as good but the room was in a slightly better decorative order but still a bit shabby. I had to get up during the night and in going to the bathroom.......yes you got it - came toe to nose with another cockroach! I didn't dare tell my wife until we left the hotel and kept my fingers crossed that she didn't see it during our stay. The hotel without prompting offered me a $50 credit to my room for the initial disruption which I gladly accepted but which I then gave straight back to them by taking a week's internet connection which spookily enough cost $50. (Wi Fi is normally free in the hotels we stay in?) On checkout (11am), I went to hand in my room keys and was told by the receptionist that I owed the hotel $110 and that she would take it off my credit card. I asked what it was for and explained that we were all inclusive and about the room credit etc and was then told it was a mistake and it was only 60 dollars I owed. Once again I quizzed what it was for and once again I was told it was for Wi Fi. I went through it all again and was told yes you are correct it should have only been $10? At this point I gave in and gave her $10 just to get away. She came after me and gave me the money back saying she didn't really mean it and was sorry. As we were not leaving until 5pm, I said presumably our all inclusive runs for the rest of the day and was told no. At this point my wife got involved, pointing out that we arrived late, had no supper and had problems with the room etc. The receptionist consulted her supervisor who agreed that we were in fact entitled to all inclusive for the rest of our stay. On a positive note, 99% of the staff were courteous, helpful and polite. The food in the hotel was OK but nothing to write home about. Some waiter service in the bar would have been nice along with some more seating and perhaps some nibbles with your drink. We had a mini bar in the room with nothing in it and no room service which was also poor. Bermuda is a visual feast with stunning views, crystal clear waters and generally very friendly people. However, if my wife and I were to ever go back I am afraid it won't be to Grotto Bay Hotel which I would probably rate as no more than 3 star.
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- Also Known As:
- Grotto Bay Beach Hotel Hamilton Parish
- Grotto Bay Bermuda
- Hotel Grotto Bay Beach
- Grotto Bay Beach Resort Bermuda/Hamilton Parish