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“Service that went above and beyond the call of duty.” 5 of 5 stars
Review of Grotto Bay Beach Resort

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Grotto Bay Beach Resort
3.5 of 5 Resort   |   11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda   |  
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Ranked #2 of 2 Hotels in Hamilton Parish
Certificate of Excellence
Greenwich, Connecticut
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Service that went above and beyond the call of duty.”
5 of 5 stars Reviewed November 8, 2012

We went for a wedding in October and this was our first time to Bermuda.
I was a bit skeptical to stay at the Grotto Bay as I felt it was a bit too close to the airport. Reality was, I hardly knew the airport was there! When we first arrived to our room,were not happy with it (factors that I wont get into). They upgraded us without any hesitation to a much better room.
From this moment, it seemed like the staff did everything they could to make our stay wonderful.
They gave us free wi/fi!
When we were waiting for a cab and the cab driver didnt show up for over 10 minutes, the hotel concierge decided to take us in one of the hotel cars!
Upon arriving back home in Connecticut, I realized that I left a notebook in the room. I called them and they said they would send it out. Since Bermuda is an island and a different country, the rate was almost $100. I said, its not worth any where near that amount. One of the nicest things happened,which was Above & Beyond the Call of Duty! One of the staff had flown to the states and fed-ex it to me at a fraction of the cost.
I want to say Thank You Grotto Bay for such wonderful service. I would stay again and again.

Room Tip: If you dont mind stairs,because there isnt an elevator ask for a room on the top floor (3rd)by the w...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,664 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (533)
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English first
MA
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed November 7, 2012

Just returned from a girls weekend. This is my fifth visit to this resort, but the first without my husband and the first with just the girls. As mothers it is difficult to leave the family behind and get away with friends to relax and recharge ourselves.We had so much fun, a lot of laughs and much needed rest. We did the all inclusive which was well with the money, It even included floats and water sports.We had great weather high 70's. The rooms were clean and the bedding clean and very comfortable.The staff and food were excellent,it gives you a warm intimate feeling.Not a flashy, busy resort.We are already going to plan ahead for next fall.

Room Tip: ocean front, top floor,end room
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 6, 2012

My husband and I stayed at Grotto Bay from Oct 24th to Oct 28th. This was our first time staying on the island as we are used to traveling to Bermuda via cruise ship. We were not disappointed. Grotto Bay is just a short drive from the airport. It is a nice place, nestled on a hillside. The view from our room was awesome. The only drawback is that you cannot see a sunrise or sunset from the rooms at this resort and the beach is very small. The shower was a bit of a pain to use since there are no shower curtains, just a half glass wall.....water everywhere. The food here is very expensive......had the breakfast buffet on our first morning and didn't realize that it was $20 plus tip per person, yikes!! So we never ate at the resort again. Frequented the Swizzle Inn just up the road for most of our breakfast and lunch needs. The cave was pretty cool but the water was a bit chilly. All in all we enjoyed our stay at Grotto Bay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellfleet, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 26, 2012

The restaurants were very clean and the menu selections were above average. Of course try to avoid the buffets if possible.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellfleet, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 26, 2012

I was here from Oct. 13th thru Oct. 21st. I was taking Mom on a trip that I thought would be an easy get away for her. Mom's 81 and we found this property to be challenging. Due to mobility problems I wish I had chosen another resort, i.e., The Fairmont Princess Hotel. I had requested a handicap room with a walk-in shower but this was not available. The staff was very accomendating in the sense that we were moved to a suite after the first 2 nights which did have a walk-in shower. The food was above average and the service was excellent. I would strongly recommend that you take advantage of the all inclusive package as the a-la-cart way is very pricey. The rooms were small and very out-dated. We did have the pleasure of meeting many very nice fellow guests during our stay.

Room Tip: Room #521 is a suite with a beautiful view of the bay.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 25, 2012

Grotto Bay Beach Resort has a really great thing going for it - a cave on there property. That was definitely an amenity that I had never seen and really appreciated. You can swim in the cave which is both creepy and fun at the same time. The thing is, you don't have to stay at Grotto Bay to go to the cave, so you're better off staying somewhere nicer and visiting Grotto Bay to check out the cave.

Our room at Grotto Bay had a small but nicely renovated bathroom. Water gets everywhere when you're showering because there isn't a shower curtain, just a half glass wall. They don't provide conditioner, only shampoo - so make sure to pack your own if you stay there.

The hotel room itself was in need of updating. The bedspreads reminded me of the 1980s, and the TV looked like it was about a 19 in box that was a good 15 years old. Luckily we were in Bermuda and didn't have a need for the TV.

Our room did have a refrigerator, which came in handy. Unfortunately there's not a grocery store anywhere close, so we only stored water that we'd gotten across the street at what we referred to as the Costco of Bermuda.

We ate lunch at the pool restaurant once. It was overpriced and not very good. The only other food option that is within walking distance is the Swizzle Inn. Once you go once you'll probably never want to go back. It's definitely bar food.

If you walk out of the resort and go to the left and cross the street at the gas station you'll find an amazing trail. We did the hike twice and took all of the paths off the main trail and were amazed by all the caves. It's a definite must while you're in Bermuda.

All of the nice Bermuda beaches are a long cab or moped ride away. Grotto Bay is right next to the airport. I'd recommend staying on a different part of the island, where you have access to the nicer beaches.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JP M, General Manager at Grotto Bay Beach Resort, responded to this review, October 27, 2012
Thank you very much for your comments. Pleased to announce that all new bed linens were installed in all Ocean Front Rooms this past week. All new flat screen 40"TV's have been purchased, awaiting arrival.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 24, 2012

I LOVED everything about it!!!! Smaller, quaint and charming. Wonderful staff. Awesome food, gardens, beach. I can't WAIT to go back!!!!

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Additional Information about Grotto Bay Beach Resort

Address: 11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Hamilton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Hamilton Parish
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grotto Bay Beach Resort 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
Full service resort nestled amid 21 acres along the water's edge featuring three restaurants, two bars, water sports, dive shop, tennis facilities, cycle livery, three beaches, children's playground as well as our unique Natura Spa located in one of our Grottos. Resort features Room only, Breakfast Plan, Breakfast and Dinner Plan as well as All Inclusive Supplement. ... more   less 
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Also Known As:
Grotto Bay Beach Hotel Hamilton Parish
Grotto Bay Bermuda
Hotel Grotto Bay Beach
Grotto Bay Beach Resort Bermuda/Hamilton Parish

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