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“Great grotto!” 4 of 5 stars
Review of Grotto Bay Beach Resort

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Grotto Bay Beach Resort
3.5 of 5 Resort   |   11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda   |  
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All Inclusive Supplement
Ranked #2 of 2 hotels in Hamilton Parish
Geneva, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great grotto!”
4 of 5 stars Reviewed October 23, 2012

I spent my final 5 days in Bermuda at the Grotto Bay Beach Resort. We arrived on the day hurricane Rafael passed by the islands so the beach and views were not at their best. Once the sun returned we were greeted by turquoise water and a sandy beach. The airport is close by, but you don't really hear the planes - it's not Heathrow or JFK after all. If you are looking for a large beach then this is not the place for you. At high tide it is a small strip, but it is enough to have a lounger and some personal space. Kids can't really play ball games unless in the water though.

The hotel has its own mini crystal cave complete with stalactites and a swimable cave pool, which was great.

The room was clean and functional. We had a balcony with a sea view and were regularly greeted by the chickens that freely roam the grounds. I was slightly disappointed by the tv channel choice and I always find it ridiculous how much hotels want to charge for Wifi, especially as you can always find one for free!

The hotel staff, particularly the bell boys, were very friendly and helpful.

The breakfast buffet was good with plenty of choice. I never ate in the restaurant as the Swizzle Inn was down the road.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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English first
Ottawa, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 21, 2012

Once again our family of 6, went to Grotto Bay on our yearly trip... The weather was great and the grounds are beautiful. We had so much fun and the surroundings are breath taking... Special Kudos go to the staff at Grotto Bay as they are truly one of a kind and spectacular. There are many "gold stars" and they are so friendly and almost all of them recongnized our family from the previous year and made us feel at home. I beleive the reviews you read about staff being impolite or rude or simply unfriendly, is because these reviews are coming from people who cannot possibly be friendly themselves.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 20, 2012

We booked Grotto Bay for a number of guests and family for a wedding. The hotel is very tired. Needs paint, rugs worn, pool chipped, just not clean. And most of our guests were plagued with ants in their rooms every day. Staff were very friendly, nice and warm. Food in the restaurant was good. For the price they should have wifi in the rooms or at least free in the lobby. Would not recommend.

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3413jpm, General Manager at Grotto Bay Beach Resort, responded to this review, October 22, 2012
My apologies for the inconveniences caused you and thank you for your comments. Pleased to inform you that our maintenance department and subcontactors just commenced painting interior as well as exteriors of all buildings after a very busy past 8 months. We will further undertake repairs to pool. New rugs are due to be delivered next month. Regarding ants; they are Bermuda's worst pest and attracted to anything with sugar in it. Please be assured that we have a reputable pest control company in our employ. Your comment regarding cleanliness is taken seriously and has been shared with our Executive Housekeeper.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Englewood, Florida
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 20, 2012

My husband and I just got back from Grotto Bay a few days ago and had a great time with our friends. The weather was terrible, but we thoroughly enjoyed ourselves. We have all been to Grotto Bay a few times before, and the service was always great, but we found it to be even better this time. They have since added a coffee/continental breakfast bar at Rum Runner's which we had suggested on one of our visits, since some of us eat very light in the morning. They have also opened up the Rum Runner lounge for a more casual (but delicious) dinner. The rates were low due to it being off season. They have 2 caves on the property. We swam in one (very refreshing) and us girls had a spa massage in the other cave. It was unforgetable. The beach is small, but calm, and the bus stops at the end of their driveway. There is also a path from the front of the building that leads to the famous Swizzle Inn. We can't wait to go back.

Room Tip: The ocean front rooms are close to the pool and beach, but more of a walk up to the restaurants and...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2012

Grotto Bay is in a fantastic location. To start it was great to get off the plane and be within the hotel within 40 minutes since landing. You can see the airport from the resort but it is so quiet it really isn't a problem. The staff and management are so warm and friendly and happy to help. The caves within the resort make it quite a magical place. The beach and watersports available really made our holiday, you can snorkel on the beach and can see some big parrotfish if you explore. The food was superb and the drinks on the menu for the all inclusive was brilliant, the cocktails were gorgeous. If you go all inclusive you'll get a transport pass which is brilliant as you can round the island on the bus or ferry. Both are very regular and an enjoyable way to see the island. Bermuda was a beautiful island just wish we had a little more time to see it all!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2012

This place was everything I expected and more. Delicious food, tasty drinks, clean (not immaculate) rooms, great pool, sweet beach, with warm, calm waters. Decor was lovely, and the grounds were truly beautiful. Do the all-inclusive plan - so many extras like a free pass to all buses and ferries, and the use of snorkeling equipment, paddle boards, kayaks, lounge-floats for free. The staff was wonderfully helpful, warm and friendly (as much or as little as you like). You can also rent scooters close by.
The entire property was on a steep hill and, although the stairs and boardwalks built throughout are easy to use, well, let's say I had a bit of a challenge. But I mostly did it anyway. There always is the option of calling the front desk and getting picked up for breakfast or dinner.
I love the island of Bermuda, and the Grotto Bay Resort was as nice as it could be.

Room Tip: All rooms have a beautiful view...However, I liked being closer to the beach and pool, as the proper...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2012

Booked this resort after my parents stayed in June. The small beach was perfect for our 3 year old as they had said and the service from the concierge to the waitstaff was great. Everyone was very nice. Otherwise dissapointing, the room was far from immaculately clean. Dust bunnies under the bed and a sticky coating on the floor. I will say the housekeeping staff arrived right away to clean it up and always provided extra towels as requested. The food was just o.k. and for the price it should have been better. If travelling with children you will likely stick to the resort as there are not a lot of other options nearby so the all inclusive would be a better idea and the savings may make you feel better about the mediocre food. Be prepared to drag your umbrella out of the shrubs and dig your own hole for it and walk up to the bar for drinks as there is no staff located on the beach for these services which I would have happily tipped for. The playground was a rusted mess and the games room is non-existant for a potential rainy day. Would not go back which is a shame because the staff was great, just wish they had a better setting to showcase their hospitality skills.

Room Tip: Stay down by the pool and beach as it is quite an uphill hike with a kid to any other building
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grotto Bay Beach Resort

Address: 11 Blue Hole Hill | Bailey's Bay, CR04, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Hamilton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Hamilton Parish
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grotto Bay Beach Resort 3.5*
Reservation Options:
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Also Known As:
Grotto Bay Beach Hotel Hamilton Parish
Grotto Bay Bermuda
Hotel Grotto Bay Beach
Grotto Bay Beach Resort Bermuda/Hamilton Parish

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