Once again our family of 6, went to Grotto Bay on our yearly trip... The weather was great and the grounds are beautiful. We had so much fun and the surroundings are breath taking... Special Kudos go to the staff at Grotto Bay as they are truly one of a kind and spectacular. There are many "gold stars" and they are so friendly and almost all of them recongnized our family from the previous year and made us feel at home. I beleive the reviews you read about staff being impolite or rude or simply unfriendly, is because these reviews are coming from people who cannot possibly be friendly themselves.

We booked Grotto Bay for a number of guests and family for a wedding. The hotel is very tired. Needs paint, rugs worn, pool chipped, just not clean. And most of our guests were plagued with ants in their rooms every day. Staff were very friendly, nice and warm. Food in the restaurant was good. For the price they should have wifi in the rooms or at least free in the lobby. Would not recommend.

My husband and I just got back from Grotto Bay a few days ago and had a great time with our friends. The weather was terrible, but we thoroughly enjoyed ourselves. We have all been to Grotto Bay a few times before, and the service was always great, but we found it to be even better this time. They have since added a coffee/continental breakfast bar at Rum Runner's which we had suggested on one of our visits, since some of us eat very light in the morning. They have also opened up the Rum Runner lounge for a more casual (but delicious) dinner. The rates were low due to it being off season. They have 2 caves on the property. We swam in one (very refreshing) and us girls had a spa massage in the other cave. It was unforgetable. The beach is small, but calm, and the bus stops at the end of their driveway. There is also a path from the front of the building that leads to the famous Swizzle Inn. We can't wait to go back.

Grotto Bay is in a fantastic location. To start it was great to get off the plane and be within the hotel within 40 minutes since landing. You can see the airport from the resort but it is so quiet it really isn't a problem. The staff and management are so warm and friendly and happy to help. The caves within the resort make it quite a magical place. The beach and watersports available really made our holiday, you can snorkel on the beach and can see some big parrotfish if you explore. The food was superb and the drinks on the menu for the all inclusive was brilliant, the cocktails were gorgeous. If you go all inclusive you'll get a transport pass which is brilliant as you can round the island on the bus or ferry. Both are very regular and an enjoyable way to see the island. Bermuda was a beautiful island just wish we had a little more time to see it all!