Grotto Bay Beach Resort needs to seriously take time to evaluate what a real competitive hotel gem they could have if they did a few small things....the grounds are beautiful, but all the rooms and main areas are in much need of a facelift. I told the front desk on three separate occasions that the area approaching our room needed pressure washing and cleaning...never saw it get cleaned. We were told on check in that we were being "upgraded" to an ocean front room from ocean view...ocean views are second level, ocean front on main level...the views would have been much better being up a floor, and we ended up with our front door being across from. Linen closet and coke machine. I think it's a gimmick...the rooms are small, have old furniture in which none of the drawers opened properly, they were out of bathroom toiletries...and it was never really properly cleaned. However, the staff were all courteous to a person, and the pool and beach front, while small, was perfect. The bus stop is right out in front of the property, but know that it can be a hike for some to the lobby...uphill. If you don't like walking up steps, ask to be housed nearer to the main house....
We chose to not take part in the all inclusive plan...wanted the freedom to eat outside the resort...if you are a drinker, you might think about it...a glass of wine is about 10.00. The meals everywhere in Bermuda are wickedly expensive...we didn't get out of anywhere for under $125.00 for lunch or dinner...upwards from there with drinks. They do provide mini fridges in the rooms though which allowed for a trip to the grocery and some snack and lunch foods...
This property has so much going for it...with a little TLC, it could easily compete with the higher end resorts...frustrating when it would be such an easy fix.
I haven't decided if I would stay there again or not...it's about a 25 minute bus ride into Hamilton and 10-15 to St George's...I think I would probably stay somewhere on the south shore...
Ask for a second or third floor near the great house....And understand wherever you are the roosters...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 20, 2012
Please accept my apologies for not living up to your expectations. Your comments are valuable to us. Please be advised that a major refresh of all public spaces is about to commence, You were upgraded to Ocean Front Superior, 1st floor Ocean Front room. Deluxe Rooms are on second or third floor. Glad to hear staff was courteous. Walkway and guest room housekeeping issues have been shared with Executive Housekeeper and will be dealt with/corrected.
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Hope you will give us another opportunity in the future.
Again, my apologies.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.