My wife and I just returned from the property this week. This trip was our honeymoon. Our expectations were high, but slowly faded after reading some of the reviews prior to our arrival. For the most part the reviews are accurate. The property is beautiful and very well appointed. That is really the only reason you stay at this hotel. As for the service, it has a very long way to go. In general, we were let down by the service at this hotel. The front desk is lacking the right people for a hotel at this price point. When my wife and I arrived, there was one person at the front desk at 8:30 pm. She was answering the phone as front desk, security, and a few other areas of discipline. Within our first 2 minutes of arriving she (assistant manager) answered the phone - "hello security....." she paused and then said "oh expletive". This was not a nice greeting from a hotel that you will easily spend a thousand bucks a day with. There were a few very nice people upfront (Camile), but for the most part, this property is not staffing with quality people upfront and is clearly cutting corners.
We had issues with our A/C the entire time we were there. I believe it is setup to shut off after running for more than 60 minutes. I placed 4 calls and finally gave up. We had to get up twice a night and turn the a/c "timer" back up.
There are no coffe machines in the room, but they do provide coffee downstairs from 6:30 - 9:30. However, this is poorly run as well. The coffee is often out and they are slow to refill. One of the mornings we arrived at 8:30 and waited for 30 minutes after calling twice for it to be refilled. When I went to the front desk to inform them, the same front desk assistant manager told me coffee is served until 9:00. I informed her we have been waiting for 30 minutes and the sign says coffee is served until 9:30. Her response was - "I need to change the sign". Needless to say the coffee never came.
The management appears to be trying, but running a property of this size is not a new adventure. I am really surprised at the complete lack of presence by hotel mgmt.
The food was very average and the beach/pool food was rather poor, especially for the price point of around $50 bucks for lunch. The gift shop downstairs has no food, snacks or beverages. They want you to request snacks and drinks to be put in your room with very steep prices. If you decide to pay the price, you will also be charged a delivery fee and a gratuity fee of 17% per stocking. On the subject of fees, the property charges you $30 bucks a day for maid gratuity.
On the brighter side, the property is very beautiful and the beach is excellent. The beach service was actually very good. They setup your chairs, towels, etc. The property is first class, the service is sub-par, something you would expect from a hotel in the $60-70 price range. No joke.
If the service were better, I would absolutely recommend this property.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Amex, Orbitz, Despegar.com, Priceline, MrandMrsSmith, Odigeo, Hotels.com and Jetsetter so you can book your Rosewood Tucker's Point reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Rosewood Tucker`s Point Hotel Hamilton Parish
- Tuckers Point Hotel
- Hotel Tuckers Point
- Rosewood Tucker's Point Bermuda/Hamilton Parish