“"Great accomadations, friendly staff, however management and employees need to be a little smarter"”
My family and I travel extensively throughout the entire world. This is my families 8th visit to Bermuda. Tuckers Point is supossed to be the best hotel on the whole island of Bermuda and Rosewood since taking over management was supossed to make sure of this. For the most part Tucker's point does live up to it's reputation. The staff seems to be a lot friendlier than the Mandarian and other Hotels on the island and the property is magnificent. However, there are some downfalls that need to be addressed and most of the staff and management are aware of this, so I really hope someone who is a big wig at Rosewood reads this. First, the rate of almost 900 dollars a night for a regular room is crazy considering the size of the room. Second, one night during our stay I called for a bucket of ice and to take 1 hour to bring a bucket of ice with the blame game going from the opeartor to the front desk disputing with room service was not something a guest at Tucker's Point should have to listen to. I can understand if I was ordering a major dinner but for a bucket of ice to take one hour was insane and there are no ice machines on the floors. Next, the shuttle system is also insane and needs to be addressed asap. If the staff and management know it is going to rain hard and there is a possible chance of lightning or thunder all they have to do is purchase some plastic sides on the open shuttle. Another issue with the shuttle is there is only one shuttle that runs every 30 minutes. All I am saying is why can't one of the doormen or even the taxis who sometime sit idle at the hotel drive down and pick up guest at the golf course. Finally, for you golfers everyone is very nice at the golf proshop and very accomadating as well as the course being top notch, but it you plan to play Tucker's point main golf course you should be prepared getting side tracked because on some of the holes there is no way to tell which way the hole is. For example, my family and I were on hole number 15 and assumed hole 16 was straight passed 15 like most golf courses, but of course that was not the case. There has to be more signs on the golf course directing you to the right hole. Overall, I would recommend Tuckers Point as the majority of the staff are very caring and accomadating and the facilities from the Italian restuarant for dinner to breakfast are top notch along with the guest rooms being very clean and housekeeping do a great job. However, what would seem like small issues and easily addressable can really become quite frustrating for the price one pays to stay at Tucker's Point.
With only 88 rooms in the hotel just try to get a good view or a room with a balcony.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 19, 2013
We appreciate you choosing Rosewood Tucker's Point and thank you very much for your recent feedback. Rest assured, we will definitely look into all of your comments and rectify any issues. We sincerely hope to see you again and please let me know if I may personally be of any assistance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.