The hotel is lovely, thoughtfully built, well run, and elegant. There is much positive to say (see below for specifics). When we relax, though, we prefer a less formal environment, so we might consider another spot on a return visit to the island (or not).
Rooms: Ours was the nicest hotel room we've ever stayed in for a short, last-minute trip. The king superior w/ocean view (room 507) was spacious, spotless and quite well appointed. Comfortable bed. Quiet. Bathroom was huge with a large separate shower, wc, deep soaking tub (just like the hotel photos, really) that can (in the distance) overlook the ocean if you open the sliding door from the bath to the room. Bath had plenty of towels. Pretty balcony off the room for breakfast overlooking startling blue bay. Balcony furniture not as clean as the room furniture. Well-stocked selection of liquor and mixers, free water, some snacks. Nice robes in the closet. Slippers left by the bedside with the turndown service. We didn't try the TV. Decent wifi. Walls weren't thick as fortresses, but only heard another room for a few minutes during our stay. Only negatives: fan over the desk made it uncomfortable to sit there, and the louvres to the outside let way too much hotel light into our room at night.
Security: Although at least one review said security wasn't good, we didn't have any problems, but we did lock all our valuables in the safe (including the computer) after reading that review.
Service: Every single staff member we encountered was extremely friendly, pleasant, and helpful without fawning over us. Even though we asked some pretty basic questions about the island, we were treated very respectfully. Good suggestions for places to go. We didn't ask for anything extra, so we can't speak to responsiveness in this regard. Breakfast room service was punctual and pleasant and everything we ordered arrived.
Restaurant(s): Unfortunately the beachside restaurant was occupied with a private group. Therefore, we only ate at The Point, which we thought was outstanding though not especially creative (fine with us since we have our fair share of culinary creativity at our local restaurants in NYC). Fresh ingredients, well prepared food, attractive presentations, delicious. Service was excessively formal for our liking (never did like it when a waiter puts my napkin in my lap for me), though certainly very pleasant and helpful. We thought the restaurant was *far* superior to a highly recommended restaurant in Hamilton (Red).
The grounds: We're not golfers, and golf is clearly important at this resort (as it is at many Bermudian resorts) and we can't comment on the facilities since we wouldn't even know what to describe to golf afficianados. Several tennis courts, mostly empty, though it wasn't quite high season. Everything well manicured and attractive. There are several pools; we only used the heated infinity pool near the main hotel, which was perfect for an early evening swim. Beach is pretty but small; we beach-hopped to explore the island so we didn't spent much time here. Trolley/shuttle runs to all facilities every 30 minutes. Scooter rental on the property was closed while we were there, but the company sent someone to open the shop w/30 minutes notice (we didn't realize this until we were signing the contracts for the rental at the shop). Don't miss the short path behind the swimming pool, lit at night, for a mini and unexpected tropical paradise. Signage could be much better to point the way to facilities on the property as well as direction to get to other locations (e.g., to Hamilton or St. Georges or South Road).
Location: Since we were only In Bermuda for the weekend, we wanted to stay near the airport so we could make good use of the morning before our departure (hotel is 15 minute from the airport by cab). We might otherwise have considered staying closer to the southern shore beaches. Really, though, everything we wanted to do was close enough (hamilton was about 20 minutes, St. Georges was about 15 minutes, caves were about 5 minutes, southern shore beaches were about 25 minutes).