I went on a Saturday evening and it was really busy - the line was actually out the store. When I got closer to the front I realized that there was only one man working the cash registers. Also, it appeared that the cashier knew a lot of the guests so he was taking the time to speak with each of them without rushing and this caused the serious delay. However, when it was my turn I felt very rushed and he seemed frustrated that I was asking about the different sizes etc. The ice cream itself is actually good. They do have very limited seating so most of the people were outside on the benches and sidewalks - many were even hanging out around thier cars.
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