In terms of customer service, this was easily the worst hotel I have ever stayed at.
From beginning of my stay at check-in, the staff in training was not familiar with how to take my payment option (by debit, as this was a long stay and would go well over my credit card limit if charged all at one time). Instead of asking the help of her superiors, she got rude and irritable until the manager had to show her how to put the payment into the computer.
Later on, I needed to do my laundry and in order to do so I needed quarters. Upon approaching the front desk, the manager refused to give any to me, stating that he had just given all his change out and could not spare any from the till.
Upon check-out, I compared my bill to my co-workers, who had stayed in the same style room as mine, for the same amount of nights. I was undercharged, and upon asking the front desk about this (as my co-worker was worried about getting over-charged), again there was confusion and irritability, as if the incompetence of the staff was somehow our fault.
The hotel itself looked nice on the outside, however the beds were extremely old and hard and the overall rooms outdated. Unhelpful was the fact that hockey teams were resident there for several days during the weekend, and upon calling the front desk nothing was done about it. Walking from the hotel to the Tim Hortons nearby, which is probably about 500 meters away, resulted in getting heckled from the locals and yelled at from passing cars (at 5:00 in the afternoon). The continental breakfast consisted of stale bread and 3 assortment of old cereal.
Overall, this hotel is NOT recommended, as it was an unprofessional, unsafe environment. I stayed for business and my co-workers and I will not be staying here again.
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- Also Known As:
- Super 8 Toronto North Hotel Concord
- Super 8 Ontario
- Super Eight Ontario
- Ontario Super Eight
- Ontario Super 8
- Super 8 Toronto North Vaughan/Concord, Ontario