We booked two rooms in the HI on two separate occasions in September as an overnight stop to the Costa del Sol and return journey back to Galicia. The HI is situated next to a busy motorway and therefore you have alot of traffic noise. The room was clean with plenty of towels. No free wifi when we stayed. The complimentary breakfast was continental - cold meats, coissants, pastries, tinned fruit etc. The adjoining restaurant was expensive - 20 euros for a pizza. There is Tres Aguas shopping centre within walking distance (albeit pathway next to the motorway) where there are many restaurants including a Burger King and a McDonalds. Also be aware that the pathways are a rubbish tip on the way to Tres Aguas shopping centre.
Our main problem with the HI came when we needed to change our booking for our return stay and bring the date forward by two days because of a family emergency. But they would not budge telling us that we would have to book again and lose our money for the two rooms originally booked. Because of this I would not stay at the HI again. A company as large as HI should have some flexibility when a customer needs to change a room date due to an emergency.
As an aside, we previously used Ibis in Madrid for overnight stops and one year I booked the wrong Ibis location. But it was no problem for the Ibis to refund the money so that I could rebook with the correct Ibis location.
Perhaps the HI can learn something from the Ibis group of hotels.
- Official Description (provided by the hotel):
- The hotel Express by Holiday Inn Madrid Alcorcon is ideally located to the South West of Madrid in the fast growing area of Alcorcon, very near to the industrial areas San JosÃ© de Valderas and Urtinsa. The hotel is also close to Fuenlabrada, Mostoles and Villaviciosa de Odon. It is within walking distance of Alcorcon Central subway and train station at only 10 minutes from Madrid City centre.The hotel is very near to the best known shopping centres of Xanadu and Tres Aguas.The hotel has easy access to Warner Bros Park, Madrid Zoo, Fairground Attraction and AtlÃ©tico de Madrid Football Stadium.When coming by car the Express by Holiday Inn Alcorcon is your first choice with its private parking free of charge and direct access to the A5 Madrid-Portugal motorway connected to all major city ring roads. Express by Holiday Inn is also very close to Madrid Arena Sport Palace.The hotel offers an extensive complimentary buffet breakfast. Enjoy our informal atmosphere in our bar to relax after work.External Restaurant with lunch and dinner service beside the hotel.Business Corner is at your disposal for printing, fax, photocopies and mail. The hotel also has High-speed internet access and wireless (WIFI) connection in all guest rooms and public areas. Join to our club at your arrival, the most global around the world, Priority Club. ... more less
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- Also Known As:
- Holiday Inn Express Madrid-Alcorcon Hotel Alcorcon
- Holiday Inn Alcorcon
- Alcorcon Holiday Inn