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“Hideously expensive wifi charges - otherwise OK” 3 of 5 stars
Review of Holiday Inn Express Madrid-Alcorcon

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Holiday Inn Express Madrid-Alcorcon
3.0 of 5 Hotel   |   Calle Argentina s/n, 28922 Alcorcon, Spain   |  
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Ranked #4 of 5 hotels in Alcorcon
Edinburgh, Scotland
Top Contributor
109 reviews 109 reviews
51 hotel reviews
Reviews in 66 cities Reviews in 66 cities
119 helpful votes 119 helpful votes
“Hideously expensive wifi charges - otherwise OK”
3 of 5 stars Reviewed May 25, 2013

We booked this hotel via the Holiday Inn website which stated internet at 4 euros. This turned out to be the charge per hour and the 24 hours cost was a ridiculous 10.5 euros. Wifi should be free.

Otherwise, the reception staff were friendly and the room modern and spacious though sound proofing could have been better. The included continental breakfast was ample. Parking was no problem outside the hotel. Nearby restaurants are in the nearby shopping and leisure centre and Alcorcon town centre with many dining options is a short drive away. We had a very good and inexpensive Sunday lunch at Casa Jeronimo which was an excellent value Spanish restaurant some distance away.

We would not stay here again unless wifi was free. The wifi charges moved the hotel from good to poor value.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, June 16, 2013
Dear Grant D,

Thank you for taking the time to provide us with feedback regarding your recent stay with us.
I am happy to read that you found the hotel to be modern and spacious.

I am sorry to hear that your stay was negatively affected by our internet services. Regarding our internet rates, we make sure that we remain competitive with other hotels in the area and I am truly sorry if you found our rates to be expensive.

Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. We would welcome the opportunity to serve you again.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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98 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lisbon
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 7, 2013

Enough to sleep and have breakfast to visit Warner Bro. with children. Very good price versus quality. Away from the park (+ - 30m). No doubt that car is needed to go to Madrid or elsewhere. Park for the car is free.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, July 5, 2013
Dear Glorioso_SLB,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Atlanta, Georgia
Top Contributor
62 reviews 62 reviews
62 hotel reviews
Reviews in 47 cities Reviews in 47 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed April 3, 2013

The hotel was about 35 minutes by metro outside of Madrid, clearly the negative about the hotel -but once in hotel its very modern & clean. Rooms are a bit tight, beds are decent, bathrooms are well equipped with modern fixtures & great layout. Theres not much to do in area however rate is good & metro link is easy & helpful. The hotel is average with a good staff, i can find nothing wrong with the hotel itself, it was a good stay & decent things to do in immediate hotel area.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, April 22, 2013
Dear TattooedPassport,

Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking, it’s always nice to hear we are getting it right. I look forward to welcoming you back soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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London, United Kingdom
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 27, 2012

The Hotel and the bedrooms look nice. The Hotel is not expensive but not located near the centre.
Not the ideal spot if you don't fancy travelling to get to the nightlife places.
I recommended visiting the Shopping centre near the Hotel where you can find everything you are looking for without going too far

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Buenas tardes
agradecemos sus comentarios
Trabajaremos en conseguir cumplir sus espectativas
Un saludo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
solihull
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 26, 2012

The thing i like about holiday inn hotels is that they are all of a consistent quality and you know what you are going to get, this hotel was no exception.We stayed for a very busy short break and the hotel was perfect ,reception was polite and efficient and the rooms good, breakfast was adequate and checking out was simple.The bus to Madrid was a short walk and was very easy to use also it was very near to Tres Aquas which was a lovely centre for shops and food.I would stay here again if i need to come back to this area.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Estimado huesped
agradecemos sus comentarios sobre su estancia en nuestro hotel.
Esperamos volver a verle en un futuro
Un saludo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 19, 2012 via mobile

We stayed at the hotel the night before taking a flight back to Montreal. The room was clean and comfortable. We were happy to take a good shower after some bad experiences in hotels in Portugal and Spain. We had to pay for wifi (11.90 euros), it worked well but we were unable to use more than one device at once (iPod and iPad). The breakfast was OK but too Americanized for our taste. The hotel is a short distance from a shopping mall with a good selection of restaurants (we ate at Muerde la Pasta). The area looks deserted but we crossed a lot of families and other people on our walk to the mall.

We agree that it is quite difficult to get to the hotel and to find the entrance for the hotel. More signs and directions would be appreciated. It was easy to leave in the morning for the airport.

Stayed August 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Buenas tardes
agradecemos sus comentarios
Trabajaremos en conseguir cumplir sus espectativas
Un saludo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarajevo, Bosnia and Herzegovina
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 12, 2012

Holiday Inn Express Madrid is a new and pretty clean, but placed outside the Madrid center. It is a pretty busy area with cars drivining all night - but windonws are soundproff so it was OK. The rooms are good, not too big but suitable. There is an extra sofa in the room. Breakfast was basic HIexpress with only cold choices.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Buenas tardes
agradecemos sus comentarios
Trabajaremos en conseguir cumplir sus espectativas
Un saludo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Madrid-Alcorcon

Address: Calle Argentina s/n, 28922 Alcorcon, Spain
Phone Number:
Location: Spain > Community of Madrid > Alcorcon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking
Hotel Style:
Ranked #4 of 5 hotels in Alcorcon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Madrid-Alcorcon 3*
Official Description (provided by the hotel):
The hotel Express by Holiday Inn Madrid Alcorcon is ideally located to the South West of Madrid in the fast growing area of Alcorcon, very near to the industrial areas San José de Valderas and Urtinsa. The hotel is also close to Fuenlabrada, Mostoles and Villaviciosa de Odon. It is within walking distance of Alcorcon Central subway and train station at only 10 minutes from Madrid City centre.The hotel is very near to the best known shopping centres of Xanadu and Tres Aguas.The hotel has easy access to Warner Bros Park, Madrid Zoo, Fairground Attraction and Atlético de Madrid Football Stadium.When coming by car the Express by Holiday Inn Alcorcon is your first choice with its private parking free of charge and direct access to the A5 Madrid-Portugal motorway connected to all major city ring roads. Express by Holiday Inn is also very close to Madrid Arena Sport Palace.The hotel offers an extensive complimentary buffet breakfast. Enjoy our informal atmosphere in our bar to relax after work.External Restaurant with lunch and dinner service beside the hotel.Business Corner is at your disposal for printing, fax, photocopies and mail. The hotel also has High-speed internet access and wireless (WIFI) connection in all guest rooms and public areas. Join to our club at your arrival, the most global around the world, Priority Club. ... more   less 
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Also Known As:
Holiday Inn Express Madrid-Alcorcon Hotel Alcorcon
Holiday Inn Alcorcon
Alcorcon Holiday Inn

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