I started working with Janet via email in November and told her we may not be able to make it but wanted to have something prepared in July for my honeymoon with soon to be wife. She was very understanding and accommodating. She reminded me 6 months later of my reservation and was excited all the while to meet me and my wife and show us a great time. We were unable to make it due to flight issues but want to express just the care and responsiveness in their service. Hope to make it someday!