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“Good location front desk attitude” 3 of 5 stars
Review of Holiday Inn Athens Attica Avenue Airport West

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Holiday Inn Athens Attica Avenue Airport West
5.0 of 5 Hotel   |   Attica Avenue 40.2 km | between exits 17 & 18, Paiania 19002, Greece   |  
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Ranked #1 of 1 Hotels in Paiania
Columbus, Ohio
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
“Good location front desk attitude”
3 of 5 stars Reviewed September 6, 2013

The hotel is in a good location vis a vis the airport. The free shuttle with Mikos as the driver is a blessing.
Rooms are decent but too many odd shaped light fixtures make for an awkward experience. The light switches are many and its not clear if they were a placed to solve a puzzle or open a secret door somewhere. The bathroom is comfortable and so is the bed. The hallway has too many mirrors and again its a carnival feeling.
The front desk person when we checked in was not very helpful and within a couple of hours the key stopped working and he said "what can I do...?"
The person at the bar was aloof till we ordered !
But the room and the bathroom were clean.
We stayed one night just to catch a return flight back home.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Athens Attica Avenue Airport West, responded to this review, September 24, 2013
Dear randhir111,

Thank you for your feedback. I am pleased to note that you liked our location and you found the rooms to be clean.

On the other hand, I am disappointed to hear that the service you received was less than satisfactory. I humbly extend an apology for the shortfalls in your room and for the poor customer care. We deeply regret the the we have failed to deliver the highest level of service and customer care that you deserve.

It is our fullest intention to provide the best experience, as such, we are constantly looking into areas of improvements in the best of our efforts assuring you of our best attention and service at all times. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Once again, thank you for your feedback.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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461 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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St Cloud France
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 4, 2013

This hotel clearly profits of its location because there is no other hotel in the area around the airport except the sofitel. The room is standard and starts to be old. Breakfast is not included and is overpriced (20 €/person). The only good point besides the location is the fact that you take a shuttle free of charge from/to the airport. So, it you have not a flight during the night or very early in the morning, i will recommand to select a hotel inside athens to get a better value.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Athens Attica Avenue Airport West, responded to this review, September 18, 2013
Dear Gchat,

Thank you for taking the time to express your thoughts and concerns.

I sincerely apologize for you did not find our hotel to your liking and truly sorry that you found our rates to be high. We endeavor to meet all guests’ expectations at all times and regret that we failed on this instance.

We welcome feedback as it assists us in our never-ending task to better ourselves and improve things for our guests. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. Once again, thank you for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, Virginia
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 3, 2013 via mobile

Nothing within walking distance so I felt a bit trapped. The breakfast buffet was 17€ per person for standard fare. The bar however had good food although overpriced. The 10€ per device for WiFi was also a bit ridiculous. We will not stay here again.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 30, 2013

This is very basic hotel. Rooms are standard european size. The family room is good enough for 2 adults with one kid. There is no space to sleep for the other kid and no space for the crib. It's says non smoking hotel, but it smells like somebody smoked in the room before or on the floor. It's 3 star hotel by the US standard. Not very clean, curtains are dirty. How difficult to wash it from time to time? Bathroom is basic, TV is small and old, bed is clean, pillows are good. Internet is extra, busness room has it for free, but only one computer is connected to internet. Restaurant is overpriced for the quality of food. Gas station next to hotel has small cafe with same quality of sandwitches, but cheap prices. Hotel convinient for onernight sleep before the flight.Just 15 minutes from airport, but far from the city.

Room Tip: There is not much choice, the view is one side of the road or antoher. I guess the higher floors wou...
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Athens Attica Avenue Airport West, responded to this review, September 16, 2013
Dear AnastasiaP,

Thank you very much for taking the time to share your comments online.

Please accept our sincerest apologies for we fell below your expectations on most amenities particularly on the room condition. These certainly are not usual and we will be looking into these further and updates will be considered where necessary.

It is only with both positive and negative feedback that we can strive to improve our service to our guests and I do hope that this will not deter you from staying with us again. We appreciate all guest feedback, and strive to provide excellent service to all of our guests.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 28, 2013

The hotel room was very comfortable. Everything else cost extra. For example, there is no internet in the room. If you want it, it costs 9.95 euro. One price no matter how long you wish to use the internet for. There is no breakfast included. If you want it, it costs 17euro. There is a little, claustrophobic room with no air conditioning near reception housing two ancient computers that guests are allowed to use for a maximum of twenty minutes or one half hour (I forget). On the bright side, there is a lovely bar with reasonable prices for drinks, and the free airport shuttle is reliable.

Room Tip: My room was near the emergency exit door. It was quiet, and I felt safe if I needed to evacuate.
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 26, 2013

Standard Holiday Inn conveniently situated close to Athens airport. Much cheaper than the nearer Sofitel. Shuttle service available from 6am until midnight which runs at regular intervals. Our rooms were very comfortable and the staff were friendly and helpful. There is a pool and gym at the hotel but we did not get the chance to use these facilities as we arrived at the hotel midday and then took advantage of the express bus service (N95) which stops right outside the hotel and spent the afternoon and evening in central Athens (40 minutes away). Breakfast at the hotel seemed pricey (17 euros per person) but there is a much cheaper option if you visit the snack bar attached to the petrol station next door which sells drinks, sandwiches and traditional Greek pies. I did not notice any other refreshment facilities in the area apart from another snack bar attached to the petrol station on the other side of the road. We left early the following morning and the shuttle arrived on time. Overall a highly convenient, reasonably priced, clean place to stay near to Athens airport.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 26, 2013

Our flight arrived at 1.00 am so we needed an hotel close to the airport before leaving for Levkas. This hotel is a good choice for this purpose: low price and more than decent accomodation. The staff is friendly. Complementary services like breakfast are not as good value as the night stay, so is better to dispense with them.

Stayed August 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Athens Attica Avenue Airport West, responded to this review, September 10, 2013
Dear oriolsr,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Athens Attica Avenue Airport West

Address: Attica Avenue 40.2 km | between exits 17 & 18, Paiania 19002, Greece
Phone Number:
Location: Greece > Attica > East Attica Region > Paiania
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Paiania
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Holiday Inn Athens Attica Avenue Airport West 5*
Number of rooms: 194
Official Description (provided by the hotel):
HOLIDAY INN ATTICA AVENUE, is the new 5 star hotel, built on Attica Avenue, the upcoming business area of Athens. It is only 8 min. from EL. Venizelos International airport (shuttle bus service on specific timetable) and from the National Highways (8min. from the OTE Building on KIFISSIAS AVE), and just 1,5km away from the suburban train. With its 180 standard rooms, 11 executive rooms and 3 suites, fitted with the latest equipment (high speed internet access), it proves to be a valuable tool to the corporate traveler.The hotel is well equipped (wireless connectivity) for hosting business and social gatherings of every description, with six flexible function rooms that can accommodate from 10 to 200 guests. Facilities and services include a fully equipped 24-hour Internet Center, with complimentary use for half hour per day. The RUBY Restaurant and GOLDEN Bar are offering a friendly atmosphere and ultimate relaxation to guests that wish to combine pleasure and work as well as to stop-over guests that wish to avoid staying in a noisy airport. The health center with 24-hour gym,sauna and indoor pool on complimentary use, offers the latest fitness and beauty services such as massage. All hotel amenities of Holiday Inn Athens Attica Avenue are well described in Ram magazine. ... more   less 
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Also Known As:
Holiday Inn Athens Airport Hotel Paiania
Holiday Inn Peania
Peania Holiday Inn
Holiday Inn Athens Attica Avenue Airport West Greece

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