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“Dirty Dingy Room” 2 of 5 stars
Review of Sofitel Athens Airport

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Sofitel Athens Airport
5.0 of 5 Hotel   |   Athens International Airport, Spata 19019, Greece   |  
Hotel amenities
Ranked #1 of 1 Hotels in Spata
Certificate of Excellence
Eastern Seaboard
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Dirty Dingy Room”
2 of 5 stars Reviewed August 14, 2014 via mobile

The Athens Airport Sofitel was very disappointing. We stayed on the third floor in adjoining rooms because the hotel requires families travelling with two children to either rent a suite or two rooms. Setting aside this odd policy, which the hotel candidly explains and tries to address in part w a discount if sought, the hotel is badly in need of refurbishing and better cleaning standards, at least based on our experience. The carpet leading to the rooms was badly frayed and the walls were marred by scuff marks. Inside multiple rooms the floor was chipped and the furniture was badly scratched. I have pictures and suspect management won't bother to deny this. Our first room had long strands of hair on the bed and in the bath. Nothing makes me more uncomfortable than highly visible evidence that sheets had not been attended to appropriately (unless the cleaning staff was the source of the hair - which would still be problematic). We were eventually moved to another room which only had papers from a prior guest on the floor. We decided to let that go. The showers were hot and the restaurants were good and professional, and the location ensures the hotel will stay busy. But this was not the Sofitel I expected or that management should want. When we left, the check out specialist tried to get me to say I enjoyed my stay. I pretended not to hear the question but she asked again and I had to say the stay had issues, which is a shame. Airport hotels can be quite good - the Fairmont in Vancouver and Sheraton in Paris come to mind quickly. This hotel still has a ways to go.

  • Stayed August 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril M, General Manager at Sofitel Athens Airport, responded to this review, August 18, 2014
Dear valuable guest,

My team and myself would like to thank you for having taken the time to write about your stay with us in August and were sorry to learn that your recent experience did not meet your expectations. In regards to the accommodation of families in our hotel, we would like to reassure you that due to the design of our rooms and in order to ensure the comfort and well-being of our guests and comply also with the local authorities, we recommend our guests to book either two connecting rooms or a suite whenever the accommodation has to do with a family of two adults and two children such as in your case. We do apologize, on the other hand, for the cleanliness issues you faced in both rooms. Kindly be informed that those were brought to the attention of our Responsible Managers for immediate actions and improvements. We took, additionally, notice of your remarks for the hallways condition overall and thank you once again for your constructive feedback which helps us better understand your expectations.
If you would like to further discuss your experience with me, kindly contact me at h3167@sofitel.com so that I may address it with you directly.
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2,645 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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USA
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed August 13, 2014

Stayed here as a layover spot while we took a day trip to Santorini and then onto another Island for a longer stay.
The location of this hotel is the plus; right at the airport.
The hallways smell very musty. The hotel is getting tired and needs to be updated; especially the hallways and the rooms to some extent.
As for our stay the first room we were provided was very hot and dark. I had to have an unpleasant dialog with the front desk in order to be moved.
The restaurant upstairs was closed both days we were here; the downstairs restaurant is 'ok' and a bit pricey; while the bar area is nice enough with late hours of operation.

Room Tip: If you don't have some status with Sofitel the rooms assigned are not the greatest.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 12, 2014

Right there outside the terminal, no taxi needed. We were using the airport as our base for a few days, to see Athens and then fly to Santorini. Great location, and quiet! Could not figure out how they did it with location right at the airport.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril M, General Manager at Sofitel Athens Airport, responded to this review, August 18, 2014
Dear valuable guest,

Thank you for your review in Tripadvisor following your recent stay in our hotel with your family. It is a pleasure to learn that you enjoyed your overall experience with us and your positive feedback is greatly appreciated. We do value your patronage and look forward to your next visits to our premises in the future.
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Prague, Czech Republic
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed August 11, 2014

We spent a night in this hotel awaiting for a flight connection they day after.
The strenghts of this hotel are: the location which is just across the airport and at walking distance , the restaurant at the ground floor which serves good local dishes and is open until 02.00 AM and the rooms . We stayed in a Deluxe room at the 6th floor that was very spacious and confortable.
The personnel was very kind and did really its best to make you feel welcome.

Only downside: The internet access is a paid one and you can have only 15 min of free access Considering that we paid between room and restaurants almost 400 Eur (in two for a night stay) a complimentary internet should be something the hotel management should evaluate.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril M, General Manager at Sofitel Athens Airport, responded to this review, August 12, 2014
Dear valuable guest,

My team and myself would like to thank you for having taken the time to write about your recent stay at Sofitel Athens Airport. It is a pleasure to learn that you enjoyed the comfort and spaciousness of your room as well as the kindness of our staff and your dining experience at our Artemis bar on the ground floor. We took notice as well of your remark for the internet service. We do value your patronage and look forward to many opportunities of welcoming you again to our premises in the future.
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Langley, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 11, 2014

This hotel is very convenient if you want to stay at the Athens Airport. The hotel is modern, clean and has comfortable beds. Our only issue is that we booked one room on Booking.com for 2 adults and 2 children. About 3 days prior to our stay, we received an email noting that the rooms had a maximum occupancy limit of 2 and that we needed to book an additional room for our family. This was surprising and cost considerably more than we had budgeted for hotels on our departure from Athens. The hotel offered a small discount, but we felt completely screwed over by this hotel. So hotel was good, but we ended up paying twice what we booked. Be aware and make sure things are very clear if you book at this hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril M, General Manager at Sofitel Athens Airport, responded to this review, August 12, 2014
Dear valuable guest,

My team and myself would like to thank you for your feedback following your stay in our hotel in July and appreciated to learn that you enjoyed your overall experience with us and especially the level of cleanliness and the comfort of our beds. As far as our family accommodation policy is concerned, we wish to reassure you that either you book directly with our hotel or use a different reservation channel, our accommodation policy and conditions are the same. We thank you once again for your feedback and look forward to welcoming you back to our premises on future occasions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 7, 2014

I did a RYA sailing course through Aegean sailing on Aegina Island. what a fabulous trip. If you've never done this ....do it. Its tops on my vacation list and i will continue to do this around the world. What an exhilarating wonderful time and the yacht master Mark was amazing. I came away with a new family after five days of sailing islands for 125 Nautical miles. i ended my trip with a nice plunge into the sofitel hotel. it was truly luxurious and more than convenient to catch a flight to Lesvos early the next day. i took bus 96x from Piraeus Port for about a 40miin drive straight to the sofitel. Staff was wonderful and I was safe as a single women. Bus cost 5 Euro.. cheap and easy. I would stay here again. Easy peasy for the airport.

Room Tip: don't waste money taxi riding to and from the airport. Stay put here and treat yourself for the...
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril M, General Manager at Sofitel Athens Airport, responded to this review, August 12, 2014
Dear valuable guest,

We would like to thank you for having taken the time to share your experience following your stay in our hotel in July and were delighted to learn that you had a memorable experience with us and that you especially enjoyed the behaviour of our staff as well as the hotel's location. We thank you once again for your feedback and look forward to many opportunities of welcoming you again to our premises in the future.
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1 review
5 of 5 stars Reviewed August 7, 2014

Was greeted right away with a warm welcome. Got checked in and upgraded to a vip suite with complimentary drinks. Hermes bath products. Amazing service from the servers at the restaurant which also has huge portions and really good pasta and risotto. The bed is really comfortable with plush comforter and pillows. The room size is a bit small compared to those in north america, however thats how it is anywhere in europe. Walking distance to the airport. Absoloutely lovely, will be staying again next week when we fly back home.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril M, General Manager at Sofitel Athens Airport, responded to this review, August 11, 2014
Dear valuable guest,

My team and myself would like to thank you for having taken the time to share your experience following your recent stay with us and were delighted to learn that you had an enjoyable and memorable experience from your arrival to the hotel to the comfort and amenities of your room and your restaurant experience. We do value your patronage and look forward to many opportunities of welcoming you again to the Sofitel Athens Airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Athens Airport

Address: Athens International Airport, Spata 19019, Greece
Location: Greece > Attica > East Attica Region > Spata
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Spata
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Athens Airport 5*
Number of rooms: 345
Official Description (provided by the hotel):
The Sofitel Athens Airport is located opposite the Athens International Airport, 10 km from museums, 35 minutes from Athens city center, and adjacent to the Attica Road junction for quick and easy access to any part of Athens. Enjoy a unique experience of both convenience and five-star luxury, in a blend of warm hospitality, modern surroundings, impeccable service and the latest technology. Gourmet restaurant, 24-hour food service, 2 bars and numerous facilities for both business and leisure. ... more   less 
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Also Known As:
Sofitel Athens Airport Hotel Spata
Accor Athens Airport
Athens Sofitel
Sofitel Athens Airport Greece/Spata

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