We were on a 3-week, small (9) group tour of The Lost World of the Mayans. We arrived in the early evening after a long journey by boat followed by a van ride over an unimproved road. We stayed here 3 nights. Our room was large and comfortable and the bathroom fine. The room had an odor which is understandable given the humidity of the jungle. Our 2nd floor room overlooked the lake, sadly we were never in the room long enough to use the balcony. There was a buffet the first 2 nights, our last night's meal (after a large tour group departed) was cooked to order by the kitchen. The buffet was varied and excellent. I don't eat meat and the chef grilled a chicken breast for me. The breakfast buffet was also good. The hotel is lovely, with all the public rooms open to the outside. The wine at the Villas of Guatemala - we stayed at three of their other hotels - is potable and reasonably priced.