We prebooked two nights in Casa Azul through a tour operator in the UK and were pleasantly surprised by how nice it was!
We arrived on an early flight from Guatemala City, and obviously we couldn't check in straight away, but we were allowed to leave our bags behind the reception desk till 1pm, which was a good start (although the staff don't speak English so it was a bit of a linguistic challenge!). Our room (203 I think) was huge - two double beds, bathroom (although a barely tinted glass door...!) and a giant walk in wardrobe. We also had access to the balcony overlooking the lake, and both the balcony door and the bedroom door had bolts and chains so we felt safe at night too.
The toiletries and vanity kit etc in the bathroom were a nice touch, as was the way they made our clean towels into a dog on the second day - so cute! The free tea and coffee downstairs was also a bonus.
I think there are cheaper places to stay in Flores, but this is a really nice budget hotel for those who don't want to give up all their home comforts just to save a few dollars.
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